Internship Report The process of recruitment at phoenix tsie co.,ltd limited.docx

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VIETNAM GENERAL CONFEDERATION OF LABOUR
TON DUC THANG UNIVERSITY
FACULTY OF FOREIGN LANGUAGES
INTERNSHIP REPORT
THE PROCESS OF RECRUITMENT AT PHOENIX
TSIE CO.,LTD LIMITED
Student: Phan Thụy Uyển Vy
Class: 13000101
Student code: 01301413
Supervisor: Nguyễn Thanh Phương
HCMC, September

ASSESSMENT
Raw scores in figure Total Score
Examiner 1’s
Signature
Examiner 2’s
Signature
Company Report In figure In word
Report Score in detail:
1. Content (5.0):
..................................................................................................................................
2. Organization (2.0):
..................................................................................................................................
3. Vocabulary, Grammar, Spelling and Mechanics (3.0):
..................................................................................................................................
Comments:
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..................................................................................................................................
..................................................................................................................................
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ACKNOWLEDGEMENTS
I would like sincere thanks to teachers of Ton Duc Thang University have
enthusiastically communicated to me of knowledge, experience of a lifetime during
the 3 years of training under the roof of the school.
During the fact-finding at Phoenix Tsie Co.,Ltd, I have learned a lot of
knowledge and gather more information needed to cater for my thematic. Even
there are just 8 weeks, this is the good opportunity to approach the author and
reality of a business unit economics.I would like to extend thanks to the directors of
Phoenix Tsie Co.,Ltd supply all officials and employees create favorable conditions
for authors complete this symposium.
Finally, please send thank all family and friends sincerely for their support,
help me during the past.
Full name of student
Phan Thuy Uyen Vy

LIST OF DIAGRAMS
Diagrams 1:Organizational structure of Phoenix Tsie Co.,Ltd ...........................................4
Diagram 2: Process work practice.......................................................................................5
Diagram 3: The steps of recruitments .................................................................................6

TABLE OF CONTENTS
ACKNOWLEDGEMENTS...................................................................................................1
INTRODUCTION ..................................................................................................................1
CHAPTER 1. OVERVIEW OF PHOENIX TSIE CO.,LTD LIMITED...............................2
1.1.History and development.................................................................................................2
1.1.1. History .........................................................................................................................2
1.1.2. Development................................................................................................................2
1.2 Missions, products ...........................................................................................................3
1.2.1. Missions.......................................................................................................................3
1.2.2.Company’s products .....................................................................................................3
1.3.Organizational structure...................................................................................................4
1.4.Mission, tasks of interns ..................................................................................................5
CHAPTER 2: STATUS ASSESSMENT OF STAFF RECRUITMENT AT PHOENIX
TSIE CO.,LTD LIMITED .....................................................................................................6
2.1.1.1 Purpose of recruitment...............................................................................................6
2.1.1.2 The steps of recruitments...........................................................................................6
2.1.2.1.Weekly schedule........................................................................................................9
2.1.2.2.Job description...........................................................................................................9
2.2 Evaluation ......................................................................................................................10
2.2.1.New skills acquired and skills improved ....................................................................10
2.2.2. Management techniques observed.............................................................................10
CHAPTER 3: CONCLUSION ............................................................................................11
3.1. Classroom skills employed ...........................................Error! Bookmark not defined.
3.2.Problems encountered....................................................Error! Bookmark not defined.
3.3.Lesson learned ............................................................... Error! Bookmark not defined.
3.4 Recommendations.......................................................... Error! Bookmark not defined.
REFERENCES ....................................................................Error! Bookmark not defined.

1
INTRODUCTION
Before the turnaround of the economy to market in the next years, to
continue to exist and develop, besides offering effective business strategies,
research, explore the solutions, directions aimed at coordinating the human
management is imposed with the aim of development of enterprise organization, use
of human resources as a weapon strong competition is one of the core problems was
the company Formed mostly interested.
To contribute to the common goal of improving the effectiveness of human
resource management, So I choose the subject "THE PROCESS OF
RECRUITMENT AT PHOENIX TSIE CO.,LTD LIMITED"
A number of documents relating to human resources management, grants the
Group solutions in recruitment and training to contribute to improve the existing
exists in recruitment, training at Phoenix Tsie Co.,Ltd. However, effective
recruitment, training will depend very much on the Formed company has committed
sufficient and properly process right from the start or not.
Through internships at the company, I noticed an employee's HR is quite
interesting. In the past the practice, I was the guide and very enthusiastic. I am
actively working on and completing tasks. As an intern, in the fact I've learned
many experiences, proactively discuss when would don't understand about the job,
boldly of communicating over. With this position, the capacity of the work itself is
very accurately through the degree of completion of the work assigned. I'm glad I
finished well in the internship.

2
CHAPTER 1. OVERVIEW OF PHOENIX TSIE CO.,LTD LIMITED
1.1.History and development
1.1.1. History
Phoenix Tsie Co.,Ltd has been present to expand the market in Asia as in
Europe, the UK, France, Spain, South Korea, Thailand, Myanmar, Cambodia,
Malaysia, Vietnam.
• Trade name: Phoenix Tsie Co.,Ltd
• Address: 71/21/12 Phu Tho Hoa, Phu Tho Ward, Tan Phu District, Ho Chi Minh
City
• Director/legal representative: Huỳnh Tấn Phước
• Business license: 0312994759 | Date of issue: 30/10/2014
• Tax code: 0312994759
• Actived Date: 30/10/2014
1.1.2. Development
Since 2014: Director: Huỳnh Tấn Phước has started business start-up is a
very bold decision when he founded Phoenix Tsie Co.,Ltd at this time because of
the economy are much more unsettled. The new company started operations, many
busy, hard pressure. Executive management of the company was young, capital and
experience was very limited.
Since 2015: Phoenix Tsie Co.,Ltd began a more stable, profitable going well
but still have trouble finding the customers because Phoenix Tsie Co.,Ltd
established so the Director has defined: distress for companies operating
commercial sectors, the first elements to create development that is : Quality and
credibility in relation to customers, however thanks to try a lot of the staff of the
company has links with a number of stores and some supermarkets. The end of the
year 2015 Phoenix Tsie Co.,Ltd has completed a number of indicators were
planned, this problem is relatively good signals, while Vietnam's economy in slow
recovery following the world economic downturn
Since 2015-2016: Phoenix Tsie Co.,Ltd has made the reputation of the
clients, the business of the Phoenix Tsie Co.,Ltd. is increasingly favorable. In the
course of business, Phoenix Tsie Co.,Ltd has to understand market needs, diverse

3
business expansion goods and today Phoenix Tsie Co.,Ltd has expanded the market
around Ho Chi Minh city area for shops and supermarket. The end of 2016, Phoenix
Tsie Co.,Ltd had a profit relatively better and constantly growing market expansion
1.2 Missions, products
1.2.1. Missions
Trading orders for a quick, quality. Implementation of the warranty service,
the customer care with the right rules and contracts. Distribution of industrial
products in order to satisfy the diverse needs of customers.
Use capital efficiently and capital development, implement business objectives. His
mission to shorten the distance of space and time, potential and capacity. Build long
term business strategies. Serious Executive safe mode of labor, social security,
protection of the environment at the same time attention to the interests of workers
1.2.2.Company’s products
Appliances, grill, electric smokeless grill, grill the Japanese electrical and
household products of the Phoenix Tsie Co.,Ltd trading as of PAA Co.Ltd, pan
stone, safety appliances, versatile non-stick pans, the versatile cookware, kitchen
area of south korea, electric stove, electric hot pot pan Japanese technology,
multifunction electric pan pot, versatile electric fireplaces, electric grill versatile,
non-stick cooker, electric-stick pot, non-stick grill pan non-stick advanced stone,
stone grill advanced anti-stick, pot electric versatile of Korea, multi-functional pot
save power, save electricity grill, power-saving electric stove, electric grill stove,
electric Grill, electric wok pot, pan pot super cheap, electric grill pan pot, pan pot
versatile, non-stick electric pot

4
1.3.Organizational structure
Diagrams 1:Organizational structure of Phoenix Tsie Co.,Ltd
(Source: Human resources Department)
Functions and duties of department
Director: Direct operating companies, are responsible for the highest
authority in the company’s operations, and is responsible before the law for
business activities and direction of the target company as well as the improvement
of workers live.
Vice - Dricter
- Assisting the Director in the management and administration of the company's
activities as assigned by the Director;
- Proactive and positive development, implementation and tasks assigned to the
Director responsible for the efficiency of operations.
Marketing – Sales Department have several functions such as: select the
channels through which the goods are to be distributed, trains the salesmen in a
knowledge of the goods and in methods of selling them, Supervises and directs the
sales activities of the men out in the field. Construction of the advertising,
marketing and discounting to attract customers, Design - network, design maquette
advertising leaflet, brochure, catalog, bandrote ... Administration of company web
Marketing - Sales
manager
Chief accountant Human resources
Vice-Director
Director

5
network, writing articles to post on the company website, receiving and responding
to customer inquiries, for work through the Internet,…
Document accountant: The basic function is responsible for financial
services, write and collect invoices, data reflected on the books and provide timely
information to serve the director's decision. Ensure implementation of financial
revenues and expenditures of the current regime and state tax provisions, social
insurance, health insurance and other obligations to the state besides function rooms
include the proposed cost-saving measures, increase profitability, preserve and
develop the company's business capital.
Human resources department
- Implementation of strategy, annual budgets, work plans of each month to the
Department Director-General for approval.
- The organization of the mirror, in room assignments to complete year budget
plan, work plan of the room / board approved each period.
- Perform internal reports prescribed by the Company and other reports as
requested by the Executive Board.
- Develop processes and professional regulations of the Office of the field,
evaluate the effectiveness of the process, this provision in practice to
continuously improve and enhance the Company's operations.
- Perform other duties as directed by the Executive division.
1.4.Mission, tasks of interns
The process practice at Phoenix company, I arranged to work in HR
department with a staff position personnel. Main job is: Support the
recruitment and I also manage leave, leave of employees, performing
timekeeping for employees, every week I went photo forms as requested by
Deputy / Head and receive faxes and workflow support recruitment.
Diagram 2: Process work practice
Step 1: To receive,
check and screening
records of the
candidates
Step 2: Make a list of
interview, inform
candidates
Step 3: Storage of
records of
candidates

6
CHAPTER 2: STATUS ASSESSMENT OF STAFF
RECRUITMENT AT PHOENIX TSIE CO.,LTD LIMITED
2.1 Description of internship
2.1.1. Staff recruitment procedure at Phoenix Tsie Co.,Ltd
2.1.1.1 Purpose of recruitment
 Recruiting is the process of finding and attracting capable applicants for
employment.
 Encouraging a good number of candidates to apply for the organizational
vacancies.
 Creating a talent pool of prospective candidates that enables the selection
of best candidates to suit for the organizational need.
 Increasing organizational and individual effectiveness in the short and
long term.
2.1.1.2 The steps of recruitments
(Source: Human resources Department)
Diagram 3: The steps of recruitments
Interaction guide
Hiring decision
Checks again
Interview candidates
Collect and research record
Notice of recruitment need
Identifying recruitment needs

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Identifying recruitment needs
- Planned: The needs arising from changes in organization and retirement
policy.
- Anticipated: Anticipated needs are those movements in personnel, which an
organization can predict by studying trends in internal and external
environment.
- Unexpected: Resignation, deaths, accidents, illness give rise to unexpected
needs.
Notice of recruitment needs
Usually the employer information will be updated in the company
website or pasted on the bulletin board of the company and announced within
the company or will be sent to the Office of introducing the work of the
press, the job Center. Content includes: company name, title of work need
employment, required qualifications, age, gender, health, language,
experience, the necessary documents, the time limit for filing, contact
address.
Collect and research the records
After the posted vacancy, the reception will receive profiles of
candidates. Then the Director would proceed to conduct and process profiles
of the candidates after they have collected, and compared with the
requirement of the Department, if not sufficient to recommend the addition
or removal. According to the regulations of the company, including: job
application job applications, resumes, diplomas, training certificates, birth
certificate, health certificate and accompanying candidate information sheet
when applicants submit the application documents. Ends the process of
receiving records, administration-personnel will inspect the selection of
candidates through resumes. Then, will to plan specific to the time and place
of interview notifications to candidates for each requirement.
Interview candidates
Usually, the head of the HR Department will direct the interview.
Interviewer can used flexible questions fit each specific candidate in order to

8
examine more thoroughly the candidates. During the interview, the Board
interview the company always pay attention to the candidates feel confident
and be respected and attention adjust professional conversation.
This interview helps candidates to exchange of ideas and information and
give testimonials. The end of this process the HR staff will report the results
of the evaluation of the candidates to Director.
After the interview is completed, the candidates write an article think about
the interview then send it to the Director for review.
Checks again.
After round of interviews with candidates, interviewer will follow up
with candidates to hear feedback and also gather more information
candidates at this point. The interviewer will work with HR team to decide
between additional interviews of other candidates or making an offer.
Hiring decision.
Based on the assessment of the candidates that the Head of HR had
results, the Director will make the decision to accept or not accept the
candidate to work at the company. After the candidates meet the
requirements that have been approved by the Director, the recruitment staff
will conduct:
- Inform candidates who meet the requirements and the time to start working.
- Besides send mail thanks to for candidates who do not meet the requirements
expressed goodwill to the interest of the candidate with the company.
Interaction guide
- Introducing the system in a company.
- Arranging work for new employees.
- Helping employees access to new job.

9
2.1 2 Description of the real job
My internship work in the HR Department. I had a regular phone calls to arrange
interview schedule, schedule interview appointments
2.1.2.1.Weekly schedule
Week Activities
Week 1 - 2 - Work center shifts (the phone, counseling students on
recruitment)
- Written report after each meeting
Week 3 - 4 - Learn the timetable, needs of university students about jobs
- Document preparation and information consultation
Week 5 - 6 - I had a regular phone calls to arrange interview schedule,
schedule interview appointments
- Reported for superior
Week 7 - 8 -Reported to superiors about the work done during the
internship
-Complete the internship reports to Director of reviews,
reviews
2.1.2.2.Job description
- Advice on the management, administration, foreign relations, internal the
company.
- Building and implementing organizational activities, operating structure,
operators, test, track, report, handle organized.
- Translated documents that the company launched in English
- Building the HR strategy, policy (including training and re-training)
- Direct construction, implementing the event activities, cultural businesses,
cultural exchange ...
- Learning and mastering the use of office tools (photo machine, fax machine,
...)
- Reported to superiors about the work done during the internship
- -Complete

10
2.2 Evaluation
2.2.1.New skills acquired and skills improved
The process practice at the company gave me the following experience:
+ Confident ahead of the crowd
+ Always fun with customers
+ Customer enthusiasm and fun
+ The ability to work independently
+ Communicate better in English
+ Hard working style
+ go to work one hour and clean
+ speak softly, politely with others
2.2.2. Management techniques observed
The additional equipment needed for marketing, installation mountings line
for easy customer phone calls about Phoenix Tsie Co.,Ltd
Phoenix Tsie Co.,Ltd need to focus more marketing investment, the most
important is advertising, propaganda, building appropriate fees

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