Administration and Supervision

1. COMMUNICATION: THE
SECRET TO
ORGANIZATIONAL
EFFECTIVENESS
PREPARED BY:
MARILOU O.
TAMAYO

2. INTRODUCTION TO
COMMUNICATION
STEPS OF EFFECTIVE
COMMUNICATION
FAULTLINES OF
ORGANIZATIONAL
COMMUNICATION
ACHIEVING PURPOSEFUL AND
PRODUCTIVE LISTENING
TAKING STOCK OF LISTENING
BENEFITS
RECOGNIZING BRIDGES AND
BARRIERS TO LISTENING
C O N T E N T S

3. P A R T
O N E
INTRODUCTION TO COMMUNICATION

4. com·mu·ni·ca·tion
kə-ˌmyü-nə-ˈkā-shən
: a process by which information
is exchanged between individuals
through a common system of
symbols, signs, or behavior.

6. ELEMENTS OF COMMUNICATION
1. Sender - generates the message and imparts it to the accepted. Sender is the
first source of process in communication.
2. Message - the information, view, topics, idea, feelings, sensitivity etc. that is
produced by the sender and is then planned to be communicated more.
3. Encoding - the message is turned into symbols through of pictures, gestures,
words.
4. Media or Channel - this is the means for the sender to deliver the message to
the receiver

7. ELEMENTS OF COMMUNICATION
5. Receiver - the one who receives the message. Basically, the purpose of
communication will be success when receive massage by the receiver.
6. Decoding - the message is interpreted by the receiver.
7. Feedback - the process where the receiver confirms that he or she received and
understood the message conveyed by the sender
8. Noise - any type of disruption that interferes with the interpretation of
information from the massage sender. Ambient noises, inattentive listener, and
other distractions like lighting, temperature, food, etc. count as noise.

8. P A R T
T W O
STEPS IN EFFECTIVE COMMUNICATION

9. STEPS FOR EFFECTIVE COMMUNICATION
Step #1: Follow the 7 Cs of communication
a. Clarity - Clear communication implies the communicator highlights a specific
piece of information only. A clear communicator focuses on pursuing a specific
goal and delivering a specific message.
b. Coherence - Coherent communication implies the information transmitted is
logical and consistent. A coherent communicator connects all points discussed
and ensures they all are relevant to the main topic.
c. Confidence - Confident communication implies the communicator is in control
of the communication process. A confidant communicator gives extra credibility
to her words by stating thoughts, beliefs, ideas, and opinions assertively.

10. STEPS FOR EFFECTIVE COMMUNICATION
Step #1: Follow the 7 Cs of communication
e. Correctness - Correct communication implies there are no errors in
communication. A correct communicator shows her respect to fellow
communicators by ensuring grammar, pronunciation, and vocabulary are up to par.
f. Conciseness - Concise communication implies the information is communicated
in the fewest words possible. A concise communicator sticks to the point and
keeps things brief.
g. Concreteness - Concrete communication implies the information is presented in
a specific, definite, but also vivid manner.
h. Courtesy - Courteous communication implies the information is delivered with
respect. A courteous communicator is open, friendly, and honest.

11. STEPS FOR EFFECTIVE COMMUNICATION
Step #2: Establish trust among teammates
To build effective communication in a team, you’ll need to build trust in that team.
After all, teammates who trust each other communicate more. And, teams who
communicate more, have a better chance of solving issues faster, making
decisions easier, avoiding conflicts, and exploring their creativity.
Be transparent. Be respectful. Be united. Value teammates. Actively build team
trust.

12. STEPS FOR EFFECTIVE COMMUNICATION
Step #3: Manage communication barriers
Communication barriers come in various forms — we typically recognize physical,
perceptual, emotional, cultural, language, gender, and interpersonal barriers to
effective communication.
Identify the communication barriers you are facing. Learn about different cultural
norms and customs, as well as cultural differences in terms of verbal and
nonverbal language use. Identify your assumptions, stereotypes, biases, and
prejudices. Pick an appropriate official team language.

13. STEPS FOR EFFECTIVE COMMUNICATION
Step #4: Learn how to manage nonverbal communication
Our body language can also communicate messages we do not wish to convey.
Alternatively, our facial expressions, gestures, and body movements may also be
unintentionally misleading — or simply misinterpreted by others. Because of all
this, nonverbal communication sometimes represents perceptual barriers to
effective communication. For example, when someone’s idea of what our raised
eyebrows mean gets in the way of what we are really trying to communicate.
Be cautious of your facial expressions and gestures. As much as possible, avoid
crossing your arms when talking to someone.

14. STEPS FOR EFFECTIVE COMMUNICATION
Step #5: Learn how to express yourself in communication
Learning how to express yourself in communication is one of the most important
steps towards effective communication.To be able to properly communicate, you’ll
need to be able to express your thoughts, ideas, opinions, and beliefs properly.
Step #6: Learn how to actively listen to others
Learning how to express yourself in communication is one of the most important
steps towards effective communication.To be able to properly communicate, you’ll
need to be able to express your thoughts, ideas, opinions, and beliefs properly.

15. STEPS FOR EFFECTIVE COMMUNICATION
Step #6: Learn how to actively listen to others
Be open to new information. Be patient when listening to other people and don’t
interrupt them just because you think you have something important to say.
Be neutral and nonjudgmental when replying. Don’t actively look for problems in
other people’s ideas, beliefs, and opinions. Provide the right nonverbal feedback
while listening — for example, smile, maintain eye contact, and nod. Ask the right
questions at the right time — both open-ended and close-ended Yes/No questions.
Encourage the speaker with select phrases and positive feedback. Reflect on what
was said and summarize the speaker’s main points. Ask for clarifications when
needed.

16. STEPS FOR EFFECTIVE COMMUNICATION
Step #7: Avoid assumptions
Assumptions can quickly lead communication to the point of breakdown. All this
can lead to misunderstandings and even conflicts.
Step #8: Actively work on resolving conflicts
Conflicts disrupt a team’s workflow and may cause further problems, such as:
Personal attacks, absence and sickness, failed projects — according to 9% of
employees. Also, people tend to feel negative emotions after conflicts:
Demotivation, frustration and anger, nervousness, sleeplessness, and stress.

17. P A R T
THREE
FAULT LINES OF ORGANIZATIONAL
COMMUNICATION

18. FAULT LINES OF ORGANIZATIONAL COMMUNICATION
Miscommunications can cause massive setbacks for the organization. There are
different causes of miscommunication inside the organization. The following are
considered as fault lines in organizational communication.
Language
Culture
Physical barriers
Psychological barriers
Organizational barriers

19. FAULT LINES OF ORGANIZATIONAL COMMUNICATION
Language
It can be hard to manage an organization whose team members speak different
languages, dialects, or even accents, since it can actually cause
misunderstanding. Vocabulary can also affect the communication process in the
organization, so it is important to use clear and concise language that everyone in
the organization is able to comprehend. Using audiovisual materials can also help
send messages in a way that’s easier and faster to interpret.

20. FAULT LINES OF ORGANIZATIONAL COMMUNICATION
Culture
Cultural barriers to communication stem from differences in social norms and
values. It’s important to be aware of ethnocentrism, or the assumption that all
cultures share your values, beliefs, and lifestyle. Addressing ethnocentrism and
emphasizing inclusion in your company culture will help team members feel valued
and included, regardless of their background. Pioneer cultural sensitivity and
inclusivity in the workplace by setting rules and policies that take cultural
differences and workplace etiquette into consideration.

21. P A R T
F O U R
ACHIEVING PURPOSEFUL AND PRODUCTIVE
LISTENING

22. P A R T
F I V E
TAKING STOCK OF LISTENING BENEFITS
A d d Y o u r W e b s i t e Enter title

23. P A R T
SIX
RECOGNIZING BRIDGES AND BARRIERS TO
LISTENING
A d d Y o u r W e b s i t e Enter title

24. T H A N K S