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Barrier to communication


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MBA/MMS Sem 1 notes

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Barrier to communication

  2. 2. Facial Expressions Convey Emotions © Prentice Hall, 2002 11-
  3. 3. Barriers to Effective Communication <ul><li>Filtering </li></ul><ul><li>Selective Perception </li></ul><ul><li>Emotions </li></ul><ul><li>Language </li></ul><ul><li>Gender </li></ul>
  4. 4. Barriers to Effective Communication <ul><li>Filtering – information reduction by sender </li></ul><ul><li>Selective perception – what you attend to </li></ul><ul><li>Judging message </li></ul><ul><li>Not listening with understanding (Covey) </li></ul><ul><li>Information overload </li></ul><ul><li>Gender -Do men and women communicate in the same way? The answer is no. And the differences between men and women may lead to significant misunderstandings and misperceptions </li></ul>
  5. 5. Barriers to Effective Communication <ul><li>Distractions </li></ul><ul><li>Differences in background </li></ul><ul><li>Poor timing </li></ul><ul><li>Emotions </li></ul><ul><li>Personality differences </li></ul><ul><li>Prejudice </li></ul><ul><li>Differences in knowledge and assumptions </li></ul><ul><li>Stress </li></ul>
  6. 6. Biases Affecting Communication <ul><li>First impressions </li></ul><ul><li>Stereotypes </li></ul><ul><li>Just-like-me </li></ul><ul><li>Halo or pitchfork effect </li></ul><ul><li>Contrast effect </li></ul><ul><li>Leniency/severity effect </li></ul>
  7. 7. <ul><li>Barriers to Effective Communication (cont.) </li></ul><ul><ul><li>Defensiveness - behaviors that result from feeling threatened </li></ul></ul><ul><ul><ul><li>hinders effective communication </li></ul></ul></ul><ul><ul><li>Language - meaning of words differs among people with diverse backgrounds </li></ul></ul><ul><ul><ul><li>jargon - specialized terminology used by a group </li></ul></ul></ul><ul><ul><ul><li>even those who speak the same language may use it quite differently </li></ul></ul></ul><ul><ul><li>National Culture - cultural values affect the way people communicate </li></ul></ul><ul><ul><ul><li>individualism versus collectivism </li></ul></ul></ul>© Prentice Hall, 2002 11-
  8. 8. Overcoming Barriers <ul><li>A. Solicit feedback – request information of message, restate in own words, performance appraisals, look for nonverbal cues </li></ul><ul><li>B. Simplified language </li></ul><ul><li>C. Active listening – including empathy </li></ul>
  9. 9. <ul><li>Overcoming the Barriers to Effective Interpersonal Communication </li></ul><ul><ul><li>Use Feedback - ask a set of questions about a message to determine whether it was understood as intended </li></ul></ul><ul><ul><ul><li>ask receivers to restate the message in their own words </li></ul></ul></ul><ul><ul><li>Simplify Language - tailor the language to the audience for whom the message is intended </li></ul></ul><ul><ul><ul><li>jargon can facilitate understanding when used in appropriate groups </li></ul></ul></ul><ul><ul><li>Listen Actively - listen for full meaning </li></ul></ul><ul><ul><ul><li>restrain premature judgments or interpretations </li></ul></ul></ul><ul><ul><ul><li>enhanced by developing empathy with sender </li></ul></ul></ul>© Prentice Hall, 2002 11-
  10. 10. <ul><li>Overcoming Communication Barriers (cont.) </li></ul><ul><ul><li>Constrain Emotions - emotions severely cloud and distort the transference of meaning </li></ul></ul><ul><ul><ul><li>refrain from communicating until one regains her/his composure </li></ul></ul></ul><ul><ul><li>Watch Nonverbal Cues - actions should be aligned with words </li></ul></ul><ul><ul><ul><li>nonverbal message should reinforce verbal message </li></ul></ul></ul>© Prentice Hall, 2002 11-