2. ABSTRACT
• This case study can be used to discuss the concepts of HR Planning,
Recruitment Processes and HR Communication.
• Mr. Swami, HR Manager, CITPR Ltd., found himself in big trouble after
not following the HR process carefully.
• This resulted in a highly chaotic situation placing the careers of 25
students of TTC College of Engineering and Management (TTC) in a
quandary when CITPR Ltd., after selecting them in the campus
interview, denied them final placement.
• Overlooking HR planning, delaying the communication and initiating
official action based on oral communication poses a serious problem to
the participants. Would the students be left in a lurch by CITPR Ltd.
and TTC College? How far is it justifiable to take decisions based only on
verbal commitment?
3. Major issues highlighted in the case study:
1.CITPR did campus recruitment and failed to provide offer letters to the
selected students and hence caused trouble for their future.
2.Lack of coordination and awareness amongst the employees of CITPR.
3.Rash decision making without concrete evidence by the Recruitment
Manager,Mr. Swami, at CITPR
4.Wrong decision making by the Placement Officer, Mr. Ravi Sampat, as
he did not allow his students to sit for other companies even when the
due date for provision of offer letters from CITPR had passed and there
were vague responses from Mr. Swami and Mr. Ganesh.
4. CHARACTERS
Mr. V.N Swami
• Poor Communication and Decision Making Skills.
• Not very formal attitude towards the students, plus Lack of
irresponsibility for not informing his Senior Mr. Ganesh about the
incident.
Mr. Sampat
• Sent a congratulatory email to students before official confirmation
from the company.
• Took too long to take formal actions
• Easy Going attitude plus trust people easily.
• Did not have any backup plans for the students as there was no
proper planning.
5. Prof Parag Thakur
• Decision maker
• Quick-Action oriented person.
• Have good managerial skills plus connections.
• He was respected not only in the college but also in Industry.
Mr. D Ganesh
• Takes thing in to more casual way also like to do the work in his own
way.
• Does not consult his seniors
• Should have scheduled the hiring after confirmation of requirement.
• Lacks supervision skills
6. ISSUES IN THE CASE
• Verbal commitment
• Chaos regarding the employment of the student of TTC
college.
• Lack of proper communication between the two people.
LEARNINGS
• To understand the importance of HR Planning.
• To understand the recruitment process and policies
• To understand the concept of HR communication
• Always keep senior in touch.
