- CITPR Ltd is an IT consulting firm that was founded in 1984 and employs 10,000 people. - There was a recruitment fiasco where 25 students from TTC College of Engineering had their futures put at risk due to bad communication between the college and CITPR during a campus placement. - The recruitment manager, Mr. Swami, did not follow proper HR processes and ignored instructions to not take any action until vacancies were confirmed by the director, while the placement officer, Mr. Sampat, failed to properly coordinate with CITPR after offers were made.

1. Recruitment Fiasco at
CITPR
Group 1
Ekansh Gupta 20DM076
Garv Jain 20DM08
Ishita Kumar 20DM
Manuel Mathews 20DM
Nehal Jain 20DM136
Nidhi Gupta 20DM138

2. • Founded in 1984
• CITPR Ltd is an IT firm and a consulting firm.
• Employer of 10000 people.
• They have 22 clients across the globe
• Revenue around 75 million as of 2014
• Best known for their HR practices.
• Average tenure of the people employed was more than a year.
• Won many prestigious awards for being the best employer
• HR processes were well-organized and documented.
Overview of the Company

3. Summary of the Case
• Mr. Swami, Recruitment Manager of the college did not follow the
ethical HR process properly and ignored the instructions which was that
no action was to be taken till the demand was ascertained by the
Director himself.
• Due to bad communication between the college and the company the
future of 25 students of TTC College of Engineering were at risk.
• The lack of pro activeness of Mr. R. Sampat, placement officer to
coordinate with the company post the confirmation for the offer.
• Also due to this lack of pro activeness and bringing the situation in the
light of the college director at a very later stage hampered the future
prospects of the students who were selected by the company,

4. • Informal communication between Mr. Sampat and Mr. Swami.
• Mr. Sampat sent a congratulatory e-mail before the official
communication from CITPR.
• Mr. Sampat did allow selected students to sit for other placement
process.
• CITPR did campus placement but did not provide offer letters.
• Lack of co-ordination among the employees of other CITPR.
Major issues highlighted in the case
study.

5. Measures that could have been taken by Mr. D Ganesh
to avoid the embarrassment caused to CITPR
• Mr. D. Ganesh should not have left the decision to Mr. Swami.
• He should have strictly asked Mr. Swami to not go for placement
recruitments until the demand is uncertain.
• Mr. Ganesh could have timely interfered and enquired Mr. Swami
about the process.
• He should have timely informed the college to stabilize the situation.

6. Omissions by Mr. Swami related to the campus
recruitment and lapses committed by Mr Sampat
(Placement officer, TTC)
Mr. Swami
• No proper information about the no. of vacancies in the
company.
• Declaring the no. of names of the selected students to Mr.
Sampat.
• No formal communication and reply to e-mails.
• No communication to Mr. Sampat regarding organizational
restructuring
Mr. Sampat
• Persuading Mr. Swami to reveal the names of selected students.
• Not allowing selected students to sit in further recruitment
process.
• Took too much time to inform Prof Thakur about the situation

7. Do you think the actions taken against Mr. Sampat
and Mr. Swami were justified?
Action taken against Mr. Sampat was
JUSTIFIED as:
• Reliance on unofficial
communication.
• Did not allow students to sit for
placements of other companies.
• Should not have persuaded Mr.
Swami to select more students this
year.
Actions taken against Mr. Swami was
UNJUSTIFIED:
• He could have been given a warning.
• A cut in the payment for his
mistakes.
• He could have got considerations as
Mr. Ganesh stated that he liked his
style of working.

8. HR Planning Recruitment
Process
• Lack of knowledge
of exact no. of
vacancies.
• Informal
announcement of
selected students
names.
HR Communication
• Delay in
communication
from CITPR.
• Informal oral
communication.
• Communication
gap.
• Improper
HR
planning.
AREAS OF CONCERN

9. SUGGESTIONS
PROPER
COMMUNICATION
• Formal communication by
offer letters.
• Quick response to Mr.
Sampat’s communication.
• Clear communication between
Mr. Swami and Mr. Ganesh
PROPER PLANNING
• On the part of the company
as well as from the college.
ETHICAL DECISION
MAKING
• Temporary suspension
would have worked better
for Mr. Sampat.
PROPER RECRUITMENT
PROCESS
• Offer recruitments
according to vacancies
available.

10. Thank You!