Communication & interpersonal relation

1. PRESENTED BY
PRASEEDHA. S
M SC NURSING 1ST YEAR
9/7/2015

2. COMMUNICATION

3. DEFINITION
1. According to Aristotle,
communication is a means of
persuasion to influence the other
so that the desired effect is
achieved.
2. Another definition by Paul
Leagens, it is a process by which
two or more people exchange
ideas, facts, feelings or
impressions in ways that each

4. CONTD..
 3. Communication is the process of
passing information and understanding
from one Person to another. It is
essentially a bridge of meaning
between people. By using this bridge of
meaning a person can safely cross the
river of misunderstanding that
separates all people. [Prof. Dasguptha]
4. Sending, giving or exchanging ideas
and information, which it often
expressed nonverbally or verbally.
[Webster]

5. OBJECTIVES
1. Develop Information and understanding.
2. Foster an attitude necessary for
motivation.
3. Discourage the spread of
misinformation,
4. Encourage ideas and suggestions from
subordinates.
5. Improve relationship.
6. Ensure free exchange of information
and ideas.
7.maintain social relations among human

6. MODELS OF
COMMUNICATION
1. Shannon’s model of
communication process (1948)
 General model of the process.
 Breaks the process of
communication into eight discrete
components.

8. CONTD..
2. Aristotle triad of
communication (350 BC)
 3 elements for effective
communication are:
A. Speaker
B. Subject
C. Audience

9. CONTD..
3. The linear model [Telegraph model]
1948.
4. The technology model of
communication is based on the
telegraph model.

10. CONTD..
5. Interactional Model (1950's)
MESSAGE
DECODER
RECEIVER
INTERPRETER
MESSAGE
ENCODER
SENDER
INTERPRETER

11. CONTD..
6. SMCR model(Berlo,1960 )
 The simplest and most influential
message-centered model by
David Berlo.
 Essentially an adaptation of the
Shannon-Weaver model.

13. CONTD..
7. Transactional Model (1960)
8. Convergence model of
communication(Kin kaid 1980)
SENDER RECEIVER

14. CONTD..
 9. The ecological model of the
communication process.
The ecological model of
communication asserts that
communication occurs in the
interjection of fundamental
construct.

15. 15
ORGANIZATIONAL
COMMUNICATION

16. Types
Formal
Informal

17. 1. FORMAL COMMUNICATION
 Easiest way to communicate in the
workplace.
 Includes – Vertical communication
_ Downward communication
_ Upward communication
_ Horizontal, Interscalar or
lateral communication

18. 18IIPM SS 11-13 i(A2)

19.  INFORMAL COMMUNICATION
- Grows out of the social interactions
among people who work together.
- Not found by any chart on the wall
but are bound by customs and
cultures.
-PATTERNS:
a. Straight chain patterns
b. Star pattern
c. Probability patterns
d. Lyster net

20. FACTORS INFLUENCING
COMMUNICATION
1. Perceptions
2. Values
3. Emotions
4. Socio-cultural background
5. Knowledge
6. Role and relationships
7. Environment
8. Space and territoriality

21. BARRIERS OF
COMMUNICATION
1. Physical/environmental barriers

22. 2. Personal barriers

23. 3. Physiological barriers

24. 4. Psychological barriers

25. 5. Cultural barriers

26. 6. Background barriers
-previous learning
-cultural background
-previous environment of working
etc.

27. INTERPERSONAL
RELATIONSHIP

28. MEANING
 It is the learning experience
where by two people interacts to
phase an immediate health
problem to share if possible in
reserving it in to adopt a situation.

29. THEORETICAL ASSERTION
 The purpose of nursing achieved
though the establishment of a human to
human relationship.
 The human condition is shared by all
human being.
 Most people at one time or another and
in varying degrees will experience joy,
contentment, happiness and love.
 All persons, at sometime in their lives
will be confronted by illness and pain.

30. CONTD..
 The quality and quantity of nursing
care delivered to an ill human being is
greatly influenced by nurse’s
perception of the client.
 The term patient and nurses are
stereotyped and only useful for
communicate economy.
 The roles of the nurse and patients
must be transcended to establish a
human to human relatedness.

31. CONTD..
 Illness and suffering are spiritual
encounters as well as emotional
physical experience,
 Communication process enables the
nurses to establish a human to human
relationship and there by fulfill the
purpose of the nursing profession
 Individual can be assisted to find
meaning in the experience of illness
and suffering then individual can cope
with the problem endangered by this

32. CONTD..
 The spiritual and ethical values of
the nurse, about illness and
suffering will determine the extent
to which she will be able to assist
individuals and families to find
meaning in this difficult
experience.
 It is the responsibility of the
professional nurse practitioner to
assist individuals and families to

33. PRINCIPLE OF IPR
1. Learn everyone's name and never
address anyone by any nick name.
2. Respect every one's individually. Each
member of a team is as important as
the other (Keep up the status of the
every member).
3. Do not impose anything on anybody.
4. Keep emotion under control
5. Don't be afraid to admit ignorance

34. CONTD..
6. Do not give and take personal favour
7. The team leader should not make
any excuse regarding his or her
responsibility
8. Develop habits of listening and focus
attention on the problem
9. Do not do or say anything that will
disturb other's faith
10. Give importance others and practice
justice

35. CONTD..
11. The members of team should be loyal,
honest, dependable and willing to carry
out the directions of the team leader.
12. There should be team spirit or team
feeling among the members. Each
member should work for the interest of
the group.
13. There should be mutual understanding
between the members. They should be
willing to give and take corrections
.

36. CONTD..
14. There should be delegation of
responsibility in a group and every
member should carry out his or her
responsibility to the satisfaction of the
group
15. The relationship between the
members of a group should be decent
and considerate.
16. Teach the newcomer about the job.
Make sure that all the assignments are
understood

37. CONTD..
17. The newcomer of the group should
feel at home when he joins the group.
18. Establish a good rapport among the
members in order to achieve the aim.
19. Every member should be familiar with
the organizations plan and the policies
of the group.
20. Be up to date with the information
that is going around.

38. CONTD..
21. Avoid arguments in the group.
22. Talk in terms of other man's interest.
23. Praise the slightest improvement
made by others. Use words of
encouragement
24. Have a smiling face always.
25. Prepare yourself mentally to accept
the worst if necessary.

39. CHARACTERSTICS OF IPR
 Helping relationship is a
therapeutic relationship in nursing
which promoting a psychological
climate that brings a positive
change in the client and promote
his group.
-Facilitative characteristics
-Action orientation

40.  FACILITATIVE
CHARACTERISTICS
1. Trust
2. Empathy
3. Caring
4. Autonomy and mutuality
5. Geniuses
6. Non possessive warmth

41.  ACTION ORIENTATION
Concreteness in
communication
Immediacy
Sensitive confrontation

42. INTERPERSONAL
COMMUNICATION
 It occurs between two or more person
with a goal to exchange messages.

43. BIBLIOGRAPHY
 Basheer. S. P .khan S.Y.A Concise
textbook of advanced nursing
practice.1st edition. Bangalore: Emmess
medical publishers; 2012
page no: 551-560
 Soni. S. Textbook of advanced nursing
practice.1st edition. New Delhi: Jaypee
Brothers Medical Publishers(p)Ltd; 2013
Page no: 134-149

44. CONTD..
 Kozier. B. Erb. G. Berman.A.Burke.K.
Fundamentals of Nursing- concepts
process and practice. 7th edition. New
Delhi: Dorling Kindersley(p)Ltd; 2006
Page no: 458-473
 Www.Ncbi.nlm.nih.gov.pubmed/25512
941

45. CONTD..
 Www.
Ncbi.nlm.nih.gov.pubmed/25533237
 Www. Ncbi.nlm.nih.gov.pubmed
/22415748
 Www.
Ncbi.nlm.nih.gov.pubmed/22709720

46. CONTD..
 Neeraja K P. Textbook of Communication
and Education Technology for
Nurses.1ST edition. New Delhi: Jaypee
Brothers Medical Publishers (P) Ltd;
2011.
PAGE NO: 489-504
 Sankaranarayanan B. Sindhu. B.
Learning & Teaching Nursing. 4th Edition.
New Delhi: Jaypee Brothers medical
publishers (p) Ltd; 2012.
PAGE NO: 145-153

47. …in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…