Communication and Its importance in Nursing


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Communication and Its importance in Nursing

  2. 2.   Communication is the basic element of human interactions that allows people to establish, maintain and improve contacts with others.  Nursing is a communicative intervention and is founded on effective communication.  The word communication originates from ‘communis’, a Greek word, meaning ‘to make common’.  It is the transmission and receiving information, feelings and or attitudes with the overall purpose of having understood producing a response. INTRODUCTION
  3. 3.   "Communication is a means of persuasion to influence the other so that the desired effect is achieved.'Aristotle  Communication is “a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a ‘common understanding’ of meaning, intent and use of a message.” Paul Leagens DEFINITION
  4. 4.   It has the following main components: 1. Sender (source) 2. Message (content) 3. Channel (s) (medium) 4. Receiver (audience) 5. Feedback (effect) THE COMMUNICATION PROCESS
  5. 5.  1. Content (what type of things are communicated) 2. Source (by whom) 3. Form (in which form) 4. Channel (through which medium) 5. Destination/Receiver (to whom) MAJOR DIMENSIONS OF COMMUNICATION
  6. 6.   The sender (communicator) is the originator of the message.  Sender formulates, encodes and transmits the information which he/she wants to communicate.  The impact of the message will depend on sender's communication skill, social status (authority), knowledge, attitude and prestige in the community. 1. SENDER
  7. 7.   A message is the information/desired behaviour in physical form which the communicator transmits to his audience to receive, understand, accept and act upon.  The message may be in the form of words, pictures or signs.  Components of message are: 2. MESSAGE
  8. 8.  o Message code-any group of symbols that can be structured in a way that is meaningful to same person, eg., language. o Message contentthe material in the message i.e., selected by the source to express his purpose. o Message treatmenti.e, decisions which the communication source makes in selecting, arranging both codes and contents. CONT>>>>>
  9. 9.   By channel is implied the “physical bridge” or the media of communication between sender and the receiver.  Channels can be: o Interpersonal (face to face communication) may be verbal or non- verbal, or o Mass media TV, radio, printed media etc.  Every channel of communication has its advantages and limitations.  The proper selection and use of channels results in successful communication. 3. CHANNEL
  10. 10.   Who receives messages from the sender, decoding, interprets the meaning and giving feedback. 4. RECIEVER
  11. 11.   It is the flow of information from receiver to the sender, the reaction to the message. 5. FEEDBACK
  12. 12.   Model 1 Communication can be described also as processes of information transmission governed by three levels of semiotic rules 1. Syntactic (formal properties of signs and symbols) 2. Pragmatic (concerned with the relations between signs/expressions and their users) and 3. Ssemantic (study of relationships between signs and symbols and what they represent). THEORIES OF COMMUNICATION
  13. 13.   Model 2 Communication is information or content (e.g. a message in natural language) is sent in some form (as spoken language) from a sender/encoder to a destination/receiver/decoder.  Model 3 Theories of co-regulation describe communication as a creative and dynamic continuous process, rather than a discrete exchange of information. CONT>>>>>
  14. 14.   One-way Communiaction (didactic): The flow of communication is “one-way” from the communicator to the receiver. Eg. Lecture method. TYPES OF COMMUNICATION
  15. 15.   Two-way Communiaction (Socratic): Both sender and receiver take part. o The process of learning is active and democratic. o It is more likely to influence behaviour than one-way communication CONT>>>>>
  16. 16.   Verbal communication  Non-verbal communication MODE OF COMMUNICATION
  17. 17.   Communication should have objective and purpose.  Should be appropriate to situation.  Systematic analysis of the message, i.e., the idea, the thought to be communicated, so that one is clear about it.  Selection and determination of appropriate language and medium of communication according to its purpose. PRINCIPLES
  18. 18.   Organizational climate, including appropriate timing and physical setting to convey the desired meaning of the communication.  Consultation with others for planning of communication; involves special preparation.  Message should convey something of value to the receiver in the light of his needs and interests.  The communication action following a communication is important in effective communication as this speaks more than his/her words. CONT>>>>>
  19. 19.   The sender has to understand the receivers attitude and reaction by careful, alert and proper listening to ensure that the desired meaning of the message has been comprehended by the receiver.  Credibility is very important.  Communication programme should make use of existing facilities to the great extent possible and should avoid challenging them unnecessarily. CONT>>>>>
  20. 20.   Perceptions  Values  Emotions  Socio-cultural background  Knowledge  Role and relationships  Environment  Space and territoriality FACTORS INFLUENCING COMMUNICATION
  21. 21.   Physical/environmental barriers  Personal barriers  Physiological barriers  Psychological barriers  Cultural barriers  Background barriers BARRIERS OF COMMUNICATION
  22. 22.   A critical component of nursing practice  Good communication o Generate trust between nurse and clients. o Provides professional satisfaction. o Is a means for bringing about change, i.e. nurse listens, speaks and acts to negotiate changes that promotes client’s well-being. IMPORTANCE OF COMMUNICATION IN NURSING
  23. 23.  o Is the foundation of the relationship between the nurse and other members of the health team. o Helps to promote managerial efficiency. o Provides basis for leadership action. o Provides means of co-ordination. CONT>>>>>>
  24. 24.   Communication is really an important aspect of our life.  Every one communicate with others but for effective, productive and interesting communication, proper communication skill has to be developed. CONCLUSION
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