Significance of human relation and organizational –
Individual in organization – Motivation – Personality
and creativity – Group dynamics, Team working –
Communication and negotiation skills.
• Human relations are an integral process through which
the individual’s attitudes and work are combined or
• Purpose of human relations is to help in working more
effectively with other people in organizations.
• Production increases with a better social climate.
• Customer relations endeavors to promote, and increase
the contact between the business and the individuals in
• Establishing good consumer relations must also
be considered since the companies survival
depends on its customers.
• Effective communication is vital especially in
establishing good human relationships.
• Communication refers to the process of
conveying thoughts , ideas, information and facts
by speech, writing etc.
• Workplace relationships provide a source of
employee motivation, which is important to
• The individuals play an important role in the functioning
of the organization. The members of an organization
must be induced, coerced or forced to participate in it.
• People participate in the organizations when they are
going to gain something out of them.
• The degree of their identification with the organization
depends on the nature and intensity of the motives for
participating in them.
• The success of an organization depends not only on the
proper coordination and cooperation of its members but
also on the cooperation of others.
• Motivation is the driving force that causes the flux
from desire to will in life.
• Motivation significantly influences productivity, and a
high level of motivation results in a higher level of
• Motivated employees will retain a high level of
innovation while producing higher quality work at a
higher level of efficiency.
• Creating a motivating environment in your workplace
produces happy employees
KEEPING EMPLOYEES MOTIVATED
• Communicate with employees
• Reward strong performances
• Involve employees in decision making
• Offer training and development
• Define the employees' role
• Personality is the particular combination
of emotional, attitudinal, and behavioral response
patterns of an individual.
• Personality plays a key role in organizational behavior
because the way that people think, feel, and behave
affects many aspects of the workplace.
• An individual will handle a situation based on his/her
personal values and personality traits. These traits are
developed throughout a person's lifetime and cannot be
• Traits such as openness, emotional stability, and
agreeableness all predict that an individual will
have less conflict, work better in teams, and have
positive attitudes about his or her work.
• People with this type of personality should be
placed in situations where they would be working
with or leading others. Those who do not have
these traits will have less motivation and be more
negative when they are placed in these same
• Creativity is the act of turning new and imaginative ideas
• Creativity involves two processes:
• Creativity in organisations focuses on achieving
innovation, competitive advantage and social benefits by
enhancing the ‘level’ of creativity in the organisation.
• Concepts: ideas and/or technologies
• Competences: skills and abilities of individuals (and
the opportunity to use these skills in the
• Connections: the relationships which individuals,
teams and organisations create (networks). Sustained
by collaboration and can be re-configured as new
ideas emerge/are created.
• Group dynamics is a branch of social psychology which
studies problems involving the structure of a group.
• The interactions that influence the attitudes and
behaviour of people when they are grouped with others
through either choice or accidental circumstances.
OBJECTIVES OF GROUP DYNAMICS
• To identify and analyze the social processes that
impact on group development and performance.
• To acquire the skills necessary to improve individual
and group performance in an organizational context.
• To build more successful organizations by applying
techniques that provides positive impact on goal
PRINCIPLES OF GROUP DYNAMICS
• The members of the group must have a strong sense
of belonging to the group.
• Changes in one part of the group may produce stress
in other person, which can be reduced only by
eliminating or allowing the change by bringing about
readjustment in the related parts
• The group arises and functions owing to common
• Groups survive by placing the members into
functional hierarchy and facilitating the action
towards the goals
• The intergroup relations, group organization and
member participation is essential for effectiveness of
• Information relating to needs for change plans for
change and consequences of changes must be shared
by members of a group.
ELEMENTS OF GROUP DYNAMICS
• CONTENT VS PROCESS
• TASK VS RELATIONSHIPS
• GROUP ATMOSPHERE
• GROUP MATURITY
Teamwork holds a highly valuable place in
organizations, with teamwork among employees
every bit as important as collaboration among
members of a sporting team.
• Teamwork is important due to the problem-solving
• Using teamwork, team members pool their collective
ideas together to generate unique ideas for dealing
• Teamwork is the backbone of effective communication
within a company.
• Teamwork promotes conversation between employees
regarding the task at hand, possibly preventing employees
from working in opposite directions.
• Cohesion is an important byproduct of teamwork within a
company. This cohesion could be the result of increased
chemistry, trust or both from working on projects as a team.
• Cohesion from teamwork can greatly increase the work-
flow speed of a company.
• When employees work together as a team within a
company, every employee learns from one another.
• employees from different departments may learn
information from each other regarding the limitations
and possibilities of those departments.
• Being able to communicate effectively is the most
important of all life skills.
• Communication is simply the act of transferring
information from one place to another, whether this
be vocally, written visually or non-verbally.
COMMUNICATION SKILLS INCLUDE:
• Speaking appropriately with a wide variety of people
whilst maintaining good eye contact
• demonstrate a varied vocabulary
• listen effectively
• present your ideas appropriately
• write clearly and concisely
• work well in a group
• Negotiation is a method by which people settle
differences. It is a process by which compromise
or agreement is reached while avoiding
BASICS OF NEGOTIATION
• There must be at least two or more parties involved.
• There is a common interest between parties.
• Have definite goals and objectives.
• Allow adequate time for the process.
BASIC ELEMENTS OF SUCCESFUL
• Positive Attitude
• Knowledge of the Negotiation process
• An understanding of people
• A grasp of your subject
• Creativity: settle on a solution before you negotiate
• Communication skills
Negotiation Process REPA
• Relate : Building a relationship
• Explore : Interests of both sides
• Propose: One concrete proposal addresses all
• Agree : Compromising & create alternatives
Five Ways To Negotiate Effectively
• Learn to flinch
• Recognize that people often ask more than they
expect to get
• The person with the most information usually does
• Practice at every opportunity
• Maintain your walk away power