Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Nursing Communication

24,865 views

Published on

Communication
A. Process of Communication
B. Methods of Communication
C. Influence of Communication
D. Communication with Health Care Team
E. Therapeutic vs. Non-therapeutic Communication
F. Nurse-Client Communication

Nursing Communication

  1. 1. COMMUNICATIONPrepared by: Faelden,R.R.C.
  2. 2. Communication Is “a process by which two or more peopleexchange ideas, facts, feelings orimpressions in ways that each gains a‘common understanding’ of meaning, intentand use of a message.”-Paul Leagens
  3. 3. Process of Communication
  4. 4. Process of Communicationsender receivermessageresponse(feedback)
  5. 5. Sender The sender (communicator) is the originatorof the message. Sender formulates, encodes and transmitsthe information which he/she wants tocommunicate. The impact of the message will depend onsenders communication skill, social status(authority), knowledge, attitude and prestigein the community.
  6. 6. Message A message is the information/desiredbehavior in physical form which thecommunicator transmits to his audience toreceive, understand, accept and act upon. The message may be in the form of words,pictures or signs.
  7. 7. Receiver Who receives messages from the sender,decoding, interprets the meaning and givingfeedback.
  8. 8. Response/Feedback The response is the message that thereceiver returns to the sender. It can be either verbal, non-verbal, or both.
  9. 9. Methods of Communication
  10. 10. Verbal Communication Pace and Intonation Simplicity Clarity and Brevity Timing and Relevance Adaptability Credibility Humor
  11. 11. Nonverbal Communication Personal Appearance Posture and Gait Facial Expression Gestures
  12. 12. Influence of Communication
  13. 13. Influence of Communication Development Gender Values and Perception
  14. 14. Influence of Communication Personal Space  Roles and Relationships Territoriality
  15. 15. Influence of Communication Environment  Interpersonal Attitude Congruence
  16. 16. Communicationwith Health Care Team
  17. 17. Communication with Health Care Team 4 C’s of Professional Nurse Communication: collaboration - seeking and giving info, filteringimportant info, concise language, preparednessand organization credibility - precise, accurate, assertive, direct,adjusting communication appropriately compassion - consideration, caring, respect,positivity, advocacy coordination - delegation, organization,teamwork, leadership, mentoring
  18. 18. Therapeutic vs. Non-therapeuticCommunication
  19. 19. Therapeutic Communication Is a process in which the nurse consciouslyinfluences a client or helps the client to abetter understanding through verbal ornonverbal communication.
  20. 20. Therapeutic Communication Techniques Using silence Providing general leads Being specific and tentative Using open-ended questions Using touch Restating or paraphrasing Seeking clarification Perception checking
  21. 21. Therapeutic Communication Techniques Offering self Giving information Acknowledging Clarifying time or sequence Presenting reality Focusing Reflecting Summarizing and planning
  22. 22. Non-therapeutic CommunicationTechniques Overloading Value Judgments Incongruence Underloading False reassurance Invalidation Focusing on self Changing the subject Giving advice Internal validation
  23. 23. Nurse-Client Communication
  24. 24. Nurse-Client Communication 3 C’s : Confirm feelings and thoughts Clarify information Collaborate to evaluate healing

×