1. Attitude:- Any evaluative statements or judgments
concerning objects, people, or events.
Work Related Attitudes
2. Three Components Of Attitudes
Components of Job Attitude
Behavioral component– an intention to behave in a certain way
toward someone or something.
Cognitive component– The opinion or belief
segment of an attitude.
Affective component– The emotional or
feeling segment of an attitude.
1
2
3
Behavioral component– an intention to behave
in a certain way toward someone or something.
3. The relationship of three components
I dislike my
supervisor or
I like my friends
supervisor
Affective
1
Cognitive
I am looking for
other work; I have
complained about
my supervisor to
anyone who would
listen.
Behavorial
My supervisor
gave a promotion
to a coworker who
deserved it less
than me. My
supervisor is unfair.
32Evaluation Feeling Action
4. Does behavior always
follow from attitudes !
It is assumed that attitudes and behavior are causally related and people tend to
do what they like more. Examples
1. Employees avoid assignments they find distasteful.
2. Employees like to work for the technology which they find more interesting
Breaking the behavior attitude relation
Cognitive Dissonance- Any incompatibility between two or
more attitudes or between behavior and attitudes.
5. Major Job Attitudes
• Job satisfaction
• Job involvement
• Organizational commitment
• Perceived organizational Support
• Employee Engagement
6. Major Job Attitudes
Organizational commitment
The degree to which an employee identifies with a particular organization
and its goals and wishes to maintain membership in the organization.
DIMENSIONS
Affective commitment:
An emotional attachment to an organization and a belief in its values.
Continuance commitment:
the perceived economic value of remaining with an organization
compared with leaving it.
Normative commitment:
An obligation to remain with an organization for moral or ethical
reasons.
7. Major Job Attitudes
Job Involvement:
The degree to which a person identifies with a job,
actively participates in it, and considers performance
important to self-worth.
8. Major Job Attitudes
Perceived Organizational Support:
the degree to which employees believe an organization
values their contribution and cares about their well-being.
9. Major Job Attitudes
Employee Engagement–
An individual’s involvement with, satisfaction with, and
enthusiasm for the work he or she does.
10. Major Job Attitudes
Job Satisfaction:
A positive feeling about one’s job resulting from an evaluation
of its characteristics or an individual’s emotional response to
work or workplace.
Measurement of job Satisfaction:
Global Rating– an individual’s response to the question, that is, how satisfied
he is with job
