Looking for better career opportunities.

1. F. Adam Ash
13320Ensign Point Lane Apt. #5 – 103
Draper, Utah 84020
adamash78@hotmail.com
(801) 638-4843
Seeking Customer Service position
I am detail oriented, service oriented, dependable, reliable, and organized. I work well without
supervision, at the same time, I am a team player with excellent communication, problem solving, and
multitasking skills. I have over 20 years of customer service experience on various levels in internal and
external work environments.
Education
Associate of Applied Sciencein Graphic Design Art Program
Certificate of Completion in Computer Support Specialist Program
Employment History
Convergys, Salt Lake City, UTFebruary 2012 – March 2012
Inbound Call Center Billing Ledger Agent:
Trained for Customer Support Inbound Call Center on DIRECTV Project
Teleperformance USA, Lindon, UT January 2012 - Feb 2012
Inbound Technical Support Agent:
Trained for Customer Support Inbound Call Center on Verizon FiosProject
RC Willey Home Furnishings, Salt Lake City, UT October 2006 – January 2012
Part time Custodian,Security Associate for Loss Prevention & Furniture Parts Clerk:
Performed custodial duties at Taylorsville outlet store. Ensured security safety for Company's main
distribution center by checking correct SKU’s of merchandise &performed security checks on inventories.
Maintained parts for customers & vendors: established business relationships with customers &
vendors.Regularly updated computer database of furniture parts.
Harmon's Grocery, Sandy, UT April 2002 – October 2006
Drive & Load Customer Service Associate: Provided service to customers by loading their groceries
when coming into drive & load area & brought in shopping carts from parking lot & around the store into
front end of store& also maintained cleanliness of drive & load.
Regence Blue Cross Blue Shield of Utah, Salt Lake City, UT April 1992 – June 2000
Health Insurance Claims Control Clerk: Internal customer service & clerical work. Contractual job
with Blue Shield of Western PA, processed incoming mail containing health insurance forms, batched
claims with barcodes for microfilming, microfilmed claims, logged in ledger book,performed data entry,
filed claims, developed microfilm, helped in mailroom, backed up for customer service department & other
clerical duties also performed. Helped company production increase by 120%.
Summary of Additional Skills
Troubleshoot computer problems in hardware & software clients and peripherals. Proficient in computer
installation & configuration, manage & support Windows clients. Able toset upsecurity networks and
networking technologies.
Navigation Proficiency with Windows 7 Programs, Microsoft Word, Excel, Office, Office Suite, Internet
Explorer, Adobe Reader, Java Script, Windows 1998, 2000, ME, XP& Apple Mac Computers.
Typing around40 Net WPM, Ten Key 10,000 KSPH, Faxing, Copying & Printing.