1. THERESA STINER
202 Chestnut Ave
Ardmore, PA 19003 p20_4salm@yahoo.com Cell: (315) 430-3543
Objective: To obtain a position in a professional environment that will benefit from my
strong computer skills, proficient office experience and dedicated service disposition.
QUALIFICATIONS SUMMARY
 20 + years excellent customer service experience
 20 + years general office experience, training and leadership
 14 years supporting mainframe/client server applications at a Fortune 100 Company
 10 years successful experience to recruit, coordinate and facilitate volunteers
 6 years ongoing experience in internet technologies for a start-up non-profit charity
 18 months supporting security processing and trade settlements
PROFESSIONAL / TECHNICAL SKILLS AND EXPERIENCE
CUSTOMER SERVICE
 Customer Service Excellence, Peer Excellence and Management Recognition Awards
 Successfully Responded to Telephone Inquiries relating to all Bond Related issues
 Resolved settlement issues facilitating between Brokers, Trust Admins and CSMs
 Provided 24 hour operational support of batch jobs to resolve production issues
 Troubleshoot logistics for international travel and stay
PROFESSIONAL / OFFICE
 Experience with Transtar, Bondmaster, Certmaster, DTC, Cipinqry, DSE, GSP, ICO, GTM
 Input and Authorized Security Trades including buys, sales, Repos and Account Swings
 Facilitated escalated issues received at the BHR Call Center
 Provided Bondholders and Brokers with requested information in an efficient and
professional manner while remaining personable.
 Managed multiple projects, including inventory control, forecasting and technologies
 Training and in-service support to entry level and management promoted employees
 Implementation and support of office network for nine computers and two printers
 Microsoft Office Suite: Word, Excel, PowerPoint, Publisher and Access
EMPLOYMENT HISTORY
2014-2016 Trade Settlement Administer – BNY Mellon, E. Syracuse, NY
2009-2014 Customer service Rep for BHR – BNY Mellon, E. Syracuse, NY
2009-2009 Clerk-Contemporary Professional Staffing; Assigned to BNY Mellon, E. Syracuse
2007-2008 Superintendant - Bessie Riordan Senior Apartments, Mattydale, NY
2005-2007 Geek Squad Agent/Service Representative - Best Buy, Syracuse, NY
2004-2005 Technology Codinator/ Pilgrimage Assistant – Lourdes Volunteers, Syracuse, NY
1990-2004 Applications Analyst – Merck & Company, Inc., West Point, PA

2. PAGE 2 THERESA STINER
315-430-3543
EDUCATION
1989 B.S., Management in Information Services, Syracuse University