1. Brandon Johnston
Cell 817-347-0449 / Hm. 817-405-7221
207 Parkview Drive Arlington, Texas 76010
OBJECTIVE:
Find a position in a company that needs and values quality customer service/support and can benefit from my positive
interaction skills as well as technical abilities which will ultimately improve overall customer satisfaction.
SUMMARY:
IT Coordinator with over six years of experience with Data Entry (ACT database), Network Security, Windows/Android
Operating System Support knowledge. Outstanding Communication Skills both with Co-Workers and Customers, Team
player, effective problem solver and overall hard-working individual dedicated to his profession and completing any
and all given tasks to achieve set goals.
EDUCATION:
High School Diploma (Cornerstone Christian Academy, Bastrop, TX)
Working towards Associates Degree at Tarrant County College (18 hours).
SKILLS: Customer Service/Support, Appointment Scheduling, Strong Communication Skills, Remote/Local
Desktop Support, Proficient in Microsoft Office, (WORD, EXCEL, POWERPOINT, OUTLOOK); Data
Recovery/Data Backup Management (WINDOWS & ANDROID OS), Cyber Security, Network
Maintenance & PenTesting
EMPLOYMENT HISTORY:
2008 – 2009 Walmart
Cart Crew / Stocker – Bastrop, Texas. Collected shopping Carts from Walmart’s parking lot. Stocked shelves and took
count of inventory.
2010 – 2015 First Search USA
Data Entry / IT Support – Arlington, Texas. Data entry with ACT database. Updated/Managed web site with changes
announcing jobs and other pertinent information. Provided mobile phone maintenance. Set up local network,
managed network security. digital file management and back-up (Local and Cloud Data Backups) Answered phones,
set appointments, handled client correspondence and support, assisted with invoicing, helped with payroll, filing,
tracked aging and collections.
2014 – 2015 Reliant Energy
Energy Audit Appointment Setter – Irving, Texas. Outbound calls to homeowners offering free home energy audits.
Quote prices and tried to inform potential customers of benefits of free home energy audits. Record names,
addresses, purchases and reactions of prospects solicited. Key data from order card into computer, using keyboard.
Set scheduled dates and times for auditors to meet with prospective customers.
2012 – 2014 Tri-Tac Solutions
Data Entry / IT Support – Arlington, Texas. Pulled network cable. Set up and installed business surveillance security
systems. Provided cell phone maintenance and repair. Set up computer network, network security, digital file
management and back-up (Local and Cloud Data Backups). Answered phones, set appointments, handled client
correspondence and support, file organization and sales.
2015 – 2016 La Quinta Inn and Suites
Front Desk Clerk/Night Audit – Cedar Hill, Texas
Greeted and registered guests and issued room keys. Answered telephone calls in a timely manner as well as taking
reservations while also fielding guest questions. Processed credit card transactions during the checkout process.
Handled morning breakfast preparation and kitchen responsibilities. Drove the shuttle van to transport guests as well
while maintaining a hospitable and friendly attitude.