1. DEBORAH S. KOSELNY
2911 29th
Avenue West
Bradenton FL 34205
941-752-3503
Summary:
 Extensive experience in a variety of customer service settings.
 Exceptional listener and communicator who effectively conveys information verbally and in writing.
 Innovative problem-solver who can generate workable solutions and resolve complaints.
 Exceptional customer service and managerial skills.
 Verified clients Medicare coverage on repair claims to Power Wheelchair.
 New Employee Mentor.
 EMPLOYMENT HISTORY:
HOVEROUND CORPORATION 2151 WHITFIELD INDUSTRIAL WAY SARASOTA 2011-2016
 Verified Insurance for clients.
 Generated Repair orders for Power Wheelchair.
 Follow up on orders to clients for repairs.
 Scheduled in-home Evaluations for Power Wheelchair.
AD-VANCE SERVICE TECHNOLOGY 2010-2011
 Various office duties
 Answered Phones
 Basic Data Entry
American Discount Air Conditioning 1729 Northgate Blvd. Sarasota 2008-09
 Scheduled and dispatched service personnel.
 Processed and maintained all customer and key accounts.
 Ordered materials for all service jobs.
 Generated and received all material purchase orders.
Education and Training
Certification in Service Manager Training from MSCA
Certification in Dispatching from MSCA
North Greece Continuing Education Certification in office management
Proficient in MS Office
Reference: AVAILABLE UPON REQUEST