1. William Morgan
4701 Lebanon Pike
Hermitage TN 37076
(615) 906-1367
williamrmorgan21@yahoo.com
Objective
To obtain a full-time, position in the Information Technology field that will allow me to
use and expand my current knowledge and skill set.
Technical Skills
Operating Systems Software
 Microsoft Server 2008  Microsoft Office Suite
 Linux Fedora  Microsoft Visio
 Microsoft XP  Databases
 Cisco Routers  Active Directory
 Computer software Updates
Programing  Cisco Routers Command Line
 Python  LAN and WAN Technology
 Raptor
 HTML Code Hardware
Customer Service and Communication
 Great Customer service
 Great Communication skills
 Good interpersonal skills
 Great at explaining technical issues
to clients
 Able to identify parts inside
computers and printers to upgrade
and exchange outdated and broken
parts
 Able to identify and troubleshoot for
broken or malfunctioning parts in
printers and computers.
Education
ITT Technical Institute Nashville, TN
Associate of Applied Science Degree in Computer Networking Systems
 Graduated in December 2012
Experience
Compucom, Nashville TN April 2013- November 14, 2014
Field Technician
 Work with clients to troubleshoot technical issues.

2. William Morgan
4701 Lebanon Pike
Hermitage TN 37076
(615) 906-1367
williamrmorgan21@yahoo.com
 Replace hardware and troubleshoot and repair issues with software in
computers, printers and networking.
 Work with BIOS in computers to correct errors.
 Troubleshoot networking, computing and printer issues.
 Drive to client locations. (Walmart photocenters across the state)
Resources for Human Development, Nashville TN June 2012-April 2013
Direct Support Professional
 Work with a client in a home-based Environment
 Make sure the client is taken care of and gets everything they need.
 Keep the client safe
 Help the client to become more independent and complete everyday tasks and
goals
 Get the client to their doctor or to work or wherever they need to go.
 Fill out paperwork
H.H.Gregg, Mt. Juliet, TN June 2009-June 2012
Warehouse Associate
 Responsible for making sure new product is out on the sales floor.
 Putting Stock away from trucks in the warehouse.
 Cleaning break room, restrooms, warehouse, and removing trash from the store.
 Setting up display products.