1. JERALD IBASCO CHANG
Flat 2008, Al Khamees Bldg, Al Nakhal Road Cor. Omar Bin Al Khattab St,
Deira , Dubai
Mobile No.: +971 55 886 8845
E-mail : champ_chang25@yahoo.com
WORKING EXPERIENCE:
Office One LLC
Corporate SalesExecutive
Al Quoz Industrial 1,4B St,
Dubai,U.A.E
May 2012 up to present
DutiesandResponsibilities:
 HandlingCalls,Online Orders,OnlineInquiries.
 In charge of Corporate Accounts,assistingcustomerbyattendingtotheirinquiries,by
sendingquotation,source outitemsfromstationarysupplies,office machine,office
furniture,Fire Proof Safe,etc..
 ClosedyearlycontractforstationarysuppliesforCorporate Account.
 In charge of customerrelationsrespondingto customerinquiries regardingthe various
products and servicesof the company
 Handled customers from the inquiries, order process, follow ups, to after-sales.
 In the absence of Supervisor, I Handled, received and managed all types of customer
complaints.
Wi-Tribe Telecommunications Incorporated
TerritorySalesSpecialist
October2011 up to March 2012
Dutiesand Responsibilities:
 Managed fieldcalls inassignedareas, alsoconducted house tohouse salescalls to
saturate potential source of businessthroughdistributionof flyersandsalesblitz
 Ensuredproperrecordand filingof required documentations, remitsittothe branchor
depot
Bayan Telecommunications Incorporated
CustomerCare Division
January2006 to March 2011
Bayan CenterDepartment
Universal CustomerServiceRepresentative
February2009 to March 2011

2. Dutiesand Responsibilities:
 Actedas a team officer-in-charge inthe absence of supervisors
 Front-desk officer in charge of customer relations responding to customer inquiries
regarding the various products and services of the company
 Handled customers from the application process, follow ups, to after-sales
 Handled, received and managed all types of customer complaints; escalated the
complainttothe immediate superiorsand was part of the pre-investigation if required
 Acceptedandprocessedpayments inmethodsof cash,checkandcreditcardfrom direct
clients, field collectors
 Made proper recording and bank remittance of all sales collection on a daily basis
 Monitored and reconciled posted payments and collections on a daily basis
 Conductedbillinganalysisandmanagedassignedclients’billingsandaccountreceivables
for residential, and small to medium business subscribers
 Processed business support group function such as pre-screening of business
requirements, relays request for implementation and flow-thru until completion of
request from residential, business and corporate clientele
 Performed technical trouble shooting for both telephone and data service
 Reported business progress by closely monitoring total numbers of new acquired
accounts for DSL, LEC and BWL
 Managedandmonitoredbranchinventorytelephonysupply,call cardsandothersupplies
of retail products
 Was responsible for prospecting and developing new subscribers whether for DSL, LEC
and BWL
 Ensured level set for standard subscriber’s satisfaction is consistently followed
Bayan Voice – Close-OutDepartment
Technical SupportSpecialist
June 2008 to January2009
DutiesandResponsibilities:
 Providedon-lineassistance torepairtechniciansbygivingthemreal time information,
on-line diagnosisandswitchtranslation
 Coordinatedwithconcernedwork groups the necessaryinformationtohelpinsolving
subscribertrouble reports
 Analyzedtrouble reportsandforwardedtoconcerneddepartments
 Provideed on-line testingfortechniciansusingthe DMSclients
 Reblockedortransfered facilitiesupontechnicianrequest
 MonitoredOPACoutragesandcable troublesthroughanalysisof subscribers’
complaints
 Releasedfacilitiesof subscribersthatwere permanentlydisconnected andtransferred
to newapplicants,incoordinationwith the outsideplantgrouporothertechnical
groups
 Actedas an officer-in-chargeinthe absence of supervisors

3. Bayan Voice – Bayan Serve Department
CustomerService Representative
January2006 to May 2008
DutiesandResponsibilities:
 Usedthe CSR module (ICMS) tohandle application calls,inquiriesandcomplaints
 Investigatedbillingcomplaintsandprovided solutiontoservice complaints ensuring
companypoliciesandguidelinesare followed
 Providedtimelyfeedbackwhenrequired
 Conductedfollow-upservicesoncomplaintsandprovidedfeedbacktocustomers
 Determinedthe customers’mostfrequentlyrequiredservicesandrecommended
refinements
 Performeddutiesandresponsibilities forrepairand maintenance of telephone lines
SKILLS:
 ProficiencyinoperatingICMSsystemandCENTREXCCMIS Meridian
 Proficiencyin handlingcall procedures
 Excellentoral communications skills
 Proficiencyinanalytical andcoordinatingskills
 Proficiencyinhandlingsubscriberscomplaint
 Computerliterate ( Word,Excel,Powerpoint)
ACADEMIC ATTAINMENT:
Far Eastern University
BachelorinComputerScience (2002-2006)
NicanorReyesSt., Sampaloc,Manila
Metro Manila, Philippines
PERSONAL DETAILS:
Nickname : Champ Religion: Christian
Age : 32 yearsold Civil Status : Single
Birthday : August25, 1981
REFERENCES:
Available uponrequest.