Abdul-Munim Ahmed is seeking a part-time or full-time position as a customer service receptionist based on his experience as a concierge at several residential properties over the past 7 years. He has a track record of providing excellent customer service, managing front desk operations such as mail and package handling, and coordinating with maintenance and management teams. Ahmed has an Associate's Degree in Biology from Northern Virginia Community College and is proficient in various property management software and tools.

1. ABDUL-MUNIM AHMED
870 S Greenbrier St., Arlington VA 22204
202-580-5550 | nimcaay@gmail.com
Objective: To obtain a part-time or full time position as a customer service receptionist
EXPERIENCE
Concierge at Equity Residential (March2014-Present)
❖ Provide superiorcustomerservice foreveryresident,ensuringeachpersonwhowalksintobuilding
leaveswithsense of EquityResidential brandpromise
❖ Answertelephone andtransfertoappropriate target
❖ Manage move-ins,move/outs, withcustomizedattention-to-detail
❖ Coordinate,receive all incomingandoutgoingmail transfer(UPS,USPS,FeDEx,DHL,Amazon)
❖ Provide residentguestparking,requestedfollow-upservices(restaurant,taxi reservations
❖ Close apartmentcomplex daily
Concierge at Paradigm Management (2013-14)
❖ Managed staff schedule,trainednew concierges,interviewedpotentialcandidates
❖ Arrangedmail delivery,newsletters,managementphone contactsandmessages
❖ Performedcomprehensivefront-deskfunctions:updatedphonecontactlist;prepare rentroll;
monitoredmail,forwardedaddressestoresidentsvia/emails
❖ Coordinatedwithmanagementoffice andmaintenance teamstocommunicate withresidents
❖ Authorizedentrance intobuildingforguestsandvisitors
❖ Preparedall maintenance requestsandprovided feedbackinprofessionalmanner
Concierge/LeasingConsultingatVMG Resources (2013-14)
❖ Preparedandupdatedphone andcontactslist
❖ Compiled,storedentrydatadocuments,scanningsoftware intoelectronicfilingsystem
❖ Participatedinstaff meetingandconference callsweekly
❖ Scheduledtourswithprospectiveclients,showedapartmentstovacantunits
❖ Prepared,signedleases;compiledandprocessesapplicationsforapproval;authorizedfees,deposits
and newleasinginformation;acceptedrental payments
❖ Completednotice-to-vacate forms
Concierge at UDR Management(2012-13)
❖ Maintainedscheduleforuse of conference rooms,guestrooms,partyrooms

2. ABDUL-MUNIM AHMED
870 S Greenbrier St., Arlington VA 22204
202-580-5550 | nimcaay@gmail.com
❖ DevelopdocumentationprocessusingMSoutlook
❖ Activelysoughtwaystoresolve issuesorconcernswithcustomers
❖ Handledcallsandassistedwithresidentissues
❖ Received,distributedpackages,emails
❖ Greetedvisitors,residents
EDUCATION
Northern VirginiaCommunityCollege,AssociatesDegree,Biology,2010
SKILLS
Software
❖ MicrosoftOffice:Excel,PowerPoint,Outlook
❖ MRI Onesite Yardi buildingLinkActiveLinkCRMskyline datawatchsystemX7 Camerasdoorking
Access.
REFERENCES
Available uponrequest