1. CHAD BURCHFIELD
1909 E. Ray Rd. Ste 9-121, Chandler, AZ 85225 | BURCHFIELDCHAD@GMAIL.COM | (C) 4806001327
www.linkedin.com/in/hospitableme
Professional Summary
Highly motivated Hotel Manager; with extensive management and sales experience in the field of hospitality.
I am looking for an executive level sales or management position that will provide the opportunity to work as an
integral part of a team to ensure the highest level of guest satisfaction.
Skills
Career Experience and Certifications: General Manager, Sales. Serve Safe Certified, Certified Pool
Operator
Experience with Meeting Planner, MarRFP, CVENT
Applied Experience Hospitality began early for me as a shift leader for Subway at 16. Post
high school, I attended the U.S. Army’s Cook school and soon
learned how to serve thousands of guests at combat speed. The
attributes gained by serving as a cook in the military would carry
over into a thriving career in Hospitality Management.
Work History
In-Group Hospitality 10/2014 to Present
General Manager – SpringHill Suites by Marriott, Gallup, NM
In charge of pre-open and opening operations working with franchise corporate and Marriott
Opening teams
Helped with budgets, yearly planning and sales initiatives for property.
Responsible for all operations, sales and overall success of hotel.
Assistant General Manager – Hampton Inn & Suites by Hilton Tempe/ ASU
Assisted in pre-open and opening operations working with the GM to hire and train employees and
Initiate brand standards for the hotel.
Assisted with training and all scheduling for hotel.
2nd in charge to GM and responsible for all Management duties when GM is not on property,
Conducting any disciplinary actions. Also advising in tough situations and guest issues.
Front Desk
Tempe Mission Palms Hotel & Conference Center – Tempe, AZ 02/2014 to Present
Pbx- Phone systems and hotel operator; transferring calls to the correct party
Handle reservations, cancelations, check-ins providing Top notch service
Proficient with all a.m. and P.m. reports and procedures
Working together with different department for the best guest experience possible
Front Desk / Sales/ Management 2013 to 02/2014
Sleep Inn Airport-Choice Hotel – Phoenix, AZ
Front Desk and Operation Supervisor responsibilities
Handle reservations, cancelations, check-ins and check- outs
Coordinate groups, motor coach, and fast-paced airport segments
Initiate and delegate maintenance orders
Handle guest issues, including ground transportation organization and implementation
Professionally handle hospitality needs to ensure complete guest satisfaction.

2. Night Audit/ Night Manager 08/2012 to 02/2014
Hampton Inn & Suites-Hilton – Gilbert, AZ
Perform and manage all night duties, including running audit and checking accounting reports
Handle any guest issues or complaints. i.e., cleaning rooms or performing any maintenance requests
Managing transportation to and from local Mesa Gateway Airport
Helping set up and prep coffee bar and dining area for breakfast
Education
Culinary Arts
US ARMY Culinary AIT- School - Ft Lee, Virginia- the Military's primary technical school for culinary arts. I learned
kitchen time management and organization, recipe and cooking skills, and cooking and serving in combat
situations.
Basic Studies
Mesa Community College - M e s a, AZ- Basic Associates degree curriculum and courses in music
management and landscape architecture.
Hotel Management/ Marketing Complete 02/2014
Cornell University, eCornell- Ithaca, NY- Hotel Management Certificate program with eCornell, through Cornell
University, with an emphasis in Marketing.
Internships, Hobbies & Community Service
Special Events Marketing
Downtown Mesa Association – Mesa, AZ 01/2014 to 05/2014
Assisted in Major Special Events in the Downtown Mesa Sector
Organized sponsors & Vendors for Major Event
Worked with transportation and City of Mesa for Planning of Street Closures
Booked and assisted with bands and concerts in Downtown mesa
Worked with transportation and City of Mesa for Planning of Street Closures
Rotary International 2014- Present
Tempe South Rotary
Rotary Club of Gallup