1. Bill Bartelt
New York, NY 10024 – 646-249-4675
BillBar513@gmail.com
Profile
Over 15 years of experience in the customer service industrywith career progression from server to floor manager to
operations manager with manyaccomplishments in the service industryincluding staffmanagement,inventory and
ordering,payroll, policy developmentand problem resolution.
Strengths include:
Greeting customers Closing registers,verifying sales & preparing deposits
Micros and POS Touch Staff hiring,training and supervision
Customer complaints resolution Quality and productivity improvement
Payroll and scheduling Facility repairs and maintenance
Employment Background
Big Daddy’s UWS ~ New York, NY (2015 –present)
Floor Manager (11/2015 – present)
Greet and seatcustomers.
Verifyendof shift sales reports of bothcashiers and servers
Oversee incoming deliveries.
TriBeCa Kitchenette ~ New York, NY (2014 – 2015)
Floor Manager (3/2014 – 6/2015)
Inventory and ordering – oversee incoming deliveries and issue payments to vendors.
Payroll – calculate hours, overtime and tips for floor and kitchen staff.
Oversee and verify outgoing catering orders.
Verify end of shift sales reports of both cashiers and servers.
Instituted daily cleanliness inspection to maintain “A” grade.
Popover Café ~ New York, NY (1998 – 2014)
Operations/Floor Manager (12/1998 – 1/2014)
Ordering – Daily dairy order, dry goods and groceries. Also checked incoming deliveries and issue
payments to various vendors.
Payroll – calculate hours, overtime tips for all staff.
Mail Order -- processed, filled and shipped online and phone orders.
Responsible for hiring, evaluating, terminating and supervising of all floor staff.
Provided end of shift reports of both cashiers and servers.
Multitask oriented – able to manage numerous tasks at once including, taking phone orders and insuring
excellent customer experience.
Excellent inter-personal skills with the ability to effectively communicate with culturally diverse staff and
customers.
Education ~ Oakland City University B.A.
