Resume 2016

1. Donna E. Settle
5741 Pebble Creek Court, Apt. 4201 Bethel Park, PA 15102
# 412-616-1257 dnnsettle@gmail.com
Experienced receptionist and office assistant seeking an exciting and challenging career
opportunity.
Temporary contract employee receptionist, administrative and May 2014 to Present
customer service related assignments in the Pittsburgh area.
Main positions held are as follows:
Receptionist
 Temporary Receptionist for Soffer Organization, Front Desk and clerical assistance as needed.
 Contract employee Front Desk Receptionist for Cowden Associates, Inc. Temporary assignment,
operated switchboard, bound presentation booklets for associates, prepared conference room, greeted
visitors and distributed mail as needed.
 Contract employee as a Front Desk Receptionist for Horovitz, Rudoy and Roteman, directed
incoming calls, sorted and delivered mail, maintained and scheduled conference rooms.
Office Assistant
 Contract employee County Office Building Assistant for the Women, Minority and Financially
Disadvantaged Business Enterprise Department. Sorted, scanned and indexed documents into firm
database to reduce paper files. Directed calls and updated contact information into Outlook.
Reorganized dated filing system and office supply storage units for a temporary project.
Front Desk Coordinator
 Contract employee Receptionist for Allied Insurance, scanned incoming mail and e-mails forwarding
to the appropriate parties. Operated postage machine for outgoing correspondence and set up
conference rooms for meetings. General clerical duties such as faxing, filing, operated switchboard
and greeted visitors.
Customer Service Representative
 Contract employee for Highmark Blue Shield for the People Able to Lend Support Volunteer
Program, administrative assistant for Senior and disabled Highmark insurance members in need of
assistance with transportation to and from medical appointments, grocery shopping, errand running
and respite care.

2. Morgan Stanley Wealth Management, Pittsburgh, PA November 2012 to April 2014
Receptionist
 Front desk Receptionist at a busy financial planning firm. Answered switchboard taking
messages that included high- level clients and transferred calls to appropriate parties or
voicemail system if necessary. Met and greeted clients, managed conference rooms, (i.e.,
scheduled times, ensured board rooms were presentable for each meeting).
 Coordinated the package and messenger deliveries, covered CSR phones and updated the
telephone directories for all eight local branches in the Pittsburgh area regularly.
 AED Coordinator and Emergency Evacuation Team Leader for my floor in PPG Place Reserve
Rewards Advocate and Coordinator, a special program for elite clientele.
Panera Bread, Audobon and Mt. Lebanon, PA March 2009 to December 2011
Certified Trainer of Bakery Cafe
 Opening cashier associate for a busy café and bakery. Beginning and end shift register reconciliation.
 Promoted to Certified Trainer, instructed new personnel all aspects of food safety and quality, work
safety, and assurance of stock readily available. Processed bakery and café phone -in orders,
coordinated VIP Room meetings.
 Front of House Customer Service Representative and Loyalty Ambassador, promoted member card
benefits and entered card member information into customer database.
SunGard Higher Education, Malvern, PA August 1999 to November 2008
Receptionist of Software Program Manufacturer
 Handled incoming calls and internal inquiries for approximately 500 on site and 1500 employees
globally. Signed in visitors via Excel spreadsheet, issued and activated temporary key cards for the
day.
 Rotated between buildings on campus relieving each receptionist for breaks, covered absences, and
communicated updated job related procedural changes. Reported to direct supervisor weekly Visitor
Count Report via Excel spreadsheet.
 Conducted all telephone training for new receptionists and security officers. Lead monthly
receptionist meetings eradicating any security and front desk issues by implementing solutions.
Acquired Red Cross First Aid, Adult CPR, and AED Certifications.