Client Resume Sample

1. 1TONY MENDOZA
1012 Montecito Drive, Montebello, Ca. 91776
Mobile: 626-825-2874
tbonemendoza@hotmail.com
OBJECTIVE Seeking a position as a transportation manager/supervisor which will utilize my extensive
organizational abilities, strong people skills, business experience, and creative approach to
problem-solving, strategy development and fulfillment of business goals.
SUMMARY OF QUALIFICATIONS
 A result-oriented, accomplished operations manager proven to improve business processes, output, and
profitability. Managed the highest revenue-producing terminal, three years consecutively, for a leading
freight company operating 150 hubs nationwide.
 Effective leader and team builder credited with developing personnel for advancement and boosting
retention. Coached management skills, resulting in multilateral staff goal attainment.
 Organized, diligent and multi-tasked professional demonstrating outstanding customer service skills on
both internal and external levels, setting operating records for safety, productivity and on time deliveries.
 Computer proficient in Windows XP, AS400, Descartes Routing, and use of Internet research and
communication tools. Bilingual English/Spanish.
PROFESSIONAL EXPERIENCE
1999-2006 OLD DOMINION FREIGHT LINES; Montebello, California
Operations Manager, (2002-2006)
• Directed day-to-day activities of a 75-door warehouse, with chief responsibility for loading and routing of
inbound freight, on-time delivery, customer service, and claims handling.
• Directly managed 40 dock associates, overseen team of 50 local drivers, 25 administrative personnel.
• Coordinated fleet operations for 150 trucks.
• Administered staffing, hr matters; interviewing, hiring, training, scheduling, goal setting, performance reviews.
• Led terminal to No. 1 in company for profitability, generating $1 million in net increases annually three years in
a row.
• Set operating records for first and third quarters of 2005 at 87% and 86%, respectively.
• Achieved record high for inbound production at three bills per hour.
• Only terminal in the system with 100% accident-free inbound operations for an entire year.
• Helped design and implement Descartes routing system, prior to company-wide roll-out.
Outbound Supervisor, (2001-2002)
• Supervised 35 associates in all areas of off loading and loading of outbound freight.
• Managed customer service and prepared quarterly outbound service report.
• Maintained 98% on-time delivery.
• Achieved 99.5% claim-free freight handling.
Linehaul Supervisor, (2000-2001)
• Coordinated all activities of 10 shuttle drivers and 45 two-man linehaul teams.
• Ensured compliance with customer deadlines and DOT regulations.
Dock Worker, (1999-2000)
1996-1999 PATRICK'S BAR & GRILL; Rosemead, California
Manager
. Oversaw bar/restaurant operations and customer relations at popular venue.
. Scheduled, trained and supervised staff; ordered inventory; stocked bar supplies.
. Organized opening/closing procedures, register reconciliation, and banking.
1983-1995 GENERAL TELEPHONE (GTE); Irwindale, California
Installer/Warehouse Associate

2. . Installed, repaired phone lines; loaded and off loaded trucks; pulled orders; effectively
handled customer service matters.
EDUCATION Business Major, PASADENA CITY COLLEGE; Pasadena, California
TRAINING Customer Service, Management & Supervision, Haz Mat, Certified Forklift Driver