1. Markus Brooks
625 Middleton Ave
Cary NC, 27513
704-726-5528
MarkusBrooks88@Gmail.com
Education: Elizabeth City State University, Davis School of Business
Elizabeth City, NC: Degree, Bachelor of Science Business Management
Objective: To obtain an Assistant General Manager or Operation Manager Position in
the field of Hotel Hospitality.
Relevant Experience:
April 2013 – Present Front Desk Manager(Hyatt Place North Raleigh Midtown)
Raleigh, NC
 Ensure guest satisfaction and the efficient operation of the hotel by supervising
operating departments in the absence of the General Manager and/or manager on
duty.
 Assist the General manager by continually focusing on achieving hotel
profitability through revenue generation, cost control, guest satisfaction and
development of employees.
 First contact for guest concerns
 Training of all new Gallery Host (Front Desk Associates)
 Conduct huddles to ensure clear communication of the days events to all gallery
hosts.
 Inventory control of gallery host stand supplies, kitchen supplies and food &
beverage.
 Conduct property tours as necessary to assist the sales department.
 Accounts receivable follow up
 Scheduling for all front end associates
 Conduct housekeeping meetings, boards and inspecting rooms.
August 2011- April 2013 Fedex (package handler)
Durham, NC
 Supervisor on belt during peak seasons
 Awarded package handler of the quarter
 Handled up to 1200 packages between 3 trucks
 Captain of belt, handled pre shifts and ensuring that the last minute package are in
the correct areas prior to end of shift.
July 2011 – April 2013 Gallery Host (Hyatt Place)
Raleigh, NC
 Highly skilled in greeting, registering, and assign rooms to guests in a polite and
resourceful manner.

2.  Assist in housekeeping inspecting room. Overseeing housekeepers in making sure
the guest rooms are properly clean and Hyatt brand standards.
 Conduct staff meetings including reviewing of hotel standards, departmental
procedures and operating issues.
 Night Audit
June 2009 – May 2011 Self-Employed Operations Manager (Off Campus
Experience INC)
Elizabeth City, NC
 Committed to building a strong business for future growth and expansion.
 Developed a monthly operation budget, advertising/marketing and pricing strategies,
inventory forecasting.
 Increased customer base by 50 percent within 3-month period by providing exceptional
service, customer satisfaction and integrity.
 Implemented alternative approaches to business challenges.
October 2009 – September 2010 Internship Desk Assistant (Elizabeth City
Downtown)
Elizabeth City, NC
 Developed a community based contact database for the city’s downtown businesses
 Coordinated the promotion of the city’s ribbon cutting ceremony for new business
 Answered phones, scheduled meetings
 Maintain files
 Computer duties such as MS word, Excel, Outlook, Powerpoint, Quickbooks.
 Performed duties as assigned and/or required
June 2004 – 2008 Sales Associate - Bi-Lo
Charlotte, NC
 Interim Front End Supervisor and Bookkeeper.
 In charge of front end and customer service
 Provided job duties for employees
 Awarded Best Customer Service of the month three quarters.
 Applied excellent customer service.
 Assist with stocking merchandise