My profile

1. ABDUL-MUNIM AHMED
870 S Greenbrier St., Arlington VA 22204
202-580-5550 | nimcaay@gmail.com
Objective: To obtain a part-time or full time position as a customer service receptionist
EXPERIENCE
Concierge at Equity Residential (March2014-Present)
❖ Provide superiorcustomerservice foreveryresident,ensuringeachpersonwhowalksintobuilding
leaveswithsense of EquityResidential brandpromise
❖ Answertelephone andtransfertoappropriate target
❖ Manage move-ins,move/outs, withcustomizedattention-to-detail
❖ Coordinate,receive all incomingandoutgoingmail transfer(UPS,USPS,FeDEx,DHL,Amazon)
❖ Provide residentguestparking,requestedfollow-upservices(restaurant,taxi reservations
❖ Close apartmentcomplex daily
Concierge at Paradigm Management (2013-14)
❖ Managed staff schedule,trainednew concierges,interviewedpotentialcandidates
❖ Arrangedmail delivery,newsletters,managementphone contactsandmessages
❖ Performedcomprehensivefront-deskfunctions:updatedphonecontactlist;prepare rentroll;
monitoredmail,forwardedaddressestoresidentsvia/emails
❖ Coordinatedwithmanagementoffice andmaintenance teamstocommunicate withresidents
❖ Authorizedentrance intobuildingforguestsandvisitors
❖ Preparedall maintenance requestsandprovided feedbackinprofessionalmanner
Concierge/LeasingConsultingatVMG Resources (2013-14)
❖ Preparedandupdatedphone andcontactslist
❖ Compiled,storedentrydatadocuments,scanningsoftware intoelectronicfilingsystem
❖ Participatedinstaff meetingandconference callsweekly
❖ Scheduledtourswithprospectiveclients,showedapartmentstovacantunits
❖ Prepared,signedleases;compiledandprocessesapplicationsforapproval;authorizedfees,deposits
and newleasinginformation;acceptedrental payments
❖ Completednotice-to-vacate forms
Concierge at UDR Management(2012-13)
❖ Maintainedscheduleforuse of conference rooms,guestrooms,partyrooms

2. ABDUL-MUNIM AHMED
870 S Greenbrier St., Arlington VA 22204
202-580-5550 | nimcaay@gmail.com
❖ DevelopdocumentationprocessusingMSoutlook
❖ Activelysoughtwaystoresolve issuesorconcernswithcustomers
❖ Handledcallsandassistedwithresidentissues
❖ Received,distributedpackages,emails
❖ Greetedvisitors,residents
EDUCATION
Northern VirginiaCommunityCollege,AssociatesDegree,Biology,2010
SKILLS
Software
❖ MicrosoftOffice:Excel,PowerPoint,Outlook
❖ MRI Onesite Yardi buildingLinkActiveLinkCRMskyline datawatchsystemX7 Camerasdoorking
Access.
REFERENCES
Available uponrequest