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IICBT Supervisor Skills


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IICBT Supervisor Skills

  1. 1. IICBTRe-Inventing Hospitality, Products & Services
  2. 2. Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business
  3. 3. Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage
  4. 4. Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)
  5. 5. Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation
  6. 6. Supervisory Skills Development Program
  7. 7. Who Can Attend?• Restaurant Supervisors & Managers• Potential Supervisors/Managers• Owners of F&B outlets
  8. 8. Course Objective• Change the way Managers/Supervisors see their responsibilities and relationship with staff, customers and suppliers• Focus the attention of managers/Supervisors on the significance of understanding of people and how they work together
  9. 9. Course Objective, contd..• Accentuate on the value of time management and clear communication• Enlighten the importance of empowerment and delegation
  10. 10. Course Overview• Responsibilities of a Restaurant manager and supervisor• Appearance and manners• Difference between Manager & Leader• Time management• Effective communication• Handling problems and conflicts• Motivation of employees• Team building
  11. 11. Course Details• Assessment is conducted and certificate is awarded upon completion of training• Course material is provided to all participants• Duration: 12 hours, including practical experience in a restaurant