The document outlines a hospitality training program established in January 2007, focusing on barista services and comprehensive soft skills training for the coffee and leisure retail sector. It aims to enhance organizational effectiveness through staff retention, improved customer satisfaction, and increased revenue. Key course offerings include management skills, barista training, café management, and operational consulting for aspiring coffee shop entrepreneurs.

1. IICBT
Re-Inventing Hospitality, Products & Services

2. Profile
• Established in Jan’07
• First independent coffee & Barista service school in the
region
• Provide comprehensive soft skills based training
programs to hospitality and leisure retail business to
enhance competency
• Offer bespoke training services for franchisee in leisure
retail business

3. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

4. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development Program
• Café Management / Restaurant Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

5. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu Development
• Project Consultation

6. Café Management

7. Who Should Attend?
• Entrepreneurs who plan to open their own
coffee shop
• Individuals who own operational coffee
shops
• Line Managers and Area Managers
handling coffee shops

8. Course Objectives
• Provide an overview of critical business
factors that define retail coffee business
• Identify the elements of accomplishment
in a retail coffee business

9. Course Objectives
• Knowledge about coffee, coffee
equipment and various other best
practices in the industry
• Advice opportunities for growth by
outsourcing a professional consultant

10. Key Learning
• Basic Skills to Prepare Specialty Coffees
Drinks
• Barista Service Skills
• Hygiene and Maintenance of Coffee
Machine and Grinder
• Selection of Coffee Machine, Grinder and
Equipment

11. Key Learning
• Preparing Business Plan
• Selection & securing location
• Design & fit out
• Recruiting ideal team
• Building sales & marketing
• Getting to pre – opening & check list

12. Key Learning
• Retail operating parameters & ratios of the
Industry in general
• Customer conversion ratio
• Return on net sales
• Transaction per hour
• Sales per transaction
• Hourly customer traffic

13. Key Learning
• Break even analysis
• CAPEX
• Sales per sqft
• Occupancy cost per sqft
• Labor productivity
• Gross margin per FTE
• Implementation of POS

14. Key Learning
• Expanding & Franchising
• Typical day in a Cafe

15. Rule of Thumb at Glance
• Sales to Investment
• Managing Food Cost / Beverage Cost
• CAPEX
• Managing consumables cost
• Management overheads

16. Course Duration
• Theory - 56hrs
• Practical experience -9hrs