1. Laquasia Privette
Durham, NC 27713 | 704-762-8495 | laquasiaprivette@gmail.com
Employment History
Sales Designer
Pandora at the Streets of Southpoint Mall, Durham, NC August 2015-Current
 Meet all required Key Performance Indicators.
 Assist Brand Manager with visual marketing, style window displays, and assemble promotional displays.
 Assist Operations Manager with inventory counts.
Senior Order Management Coordinator
Verizon Enterprise Solutions, Cary NC April 2016-December
2016
 Met all order interval required service level agreements and requirements for team objectives.
 Researched and managed escalations.
 Processed orders utilizing multiple ordering systems: MAINFRAME SYSTEMS: COMS, NETCOM, NETCAP;
VDDS; ORDER PRO; UOTM; EZSTATUS; MICROSOFT OUTLOOK; MICROSOFT EXCEL.
Contractor-Membership Professional for Blue Cross and Blue Shield of NC
Spectraforce Technologies Raleigh, NC July 2014 – January
2016
 Researched and updated all required materials in multiple systems needed for company and clients.
 Developed new process for employee evaluation which resulted in marked performance improvements.
 Audited and documented all processes and procedures for the new and renewal accounts.
Customer Service Assistant/Sales Associate
Food Lion, Durham NC August 2008 –June 2015
 Supervised and Assigned employees to specific duties to best meet the needs of the business.
 Completed profit and loss performance reports.
 Processed cash and credit payments rapidly and accurately.
Education
North Carolina Central University
Bachelor of Science, Criminal Justice, May 2014
Concentration in Juvenile Justice
Bachelor of Arts, Psychology, May 2014
Grand Canyon University
Graduate Certificate of Completion in Life Coaching, February 2017
Leadership
• President of Eagleson Hall Council- Resident Services 2010-2011
• Phi Eta Sigma National Honor Society
• Training for Group Level Enrollment in the National/Large and Middle Market Segment at BCBSNC
• Peer Mentor for Group Level Enrollment in the National/Large and Middle Market Segment at BCBSNC
Awards/Accomplishments
• Customer Service Award -3 Gold Stars
• Durham Housing Authority (Intern), Durham NC- Intern September 2013-December 2013
• Food Lion LLC Five Year Service Recognition 2014
• Group Level Enrollment Procedure Updates for the National/Large and Middle Market Segment at BCBSNC
• Development of A Group Level Enrollment Process Guide for the Middle Market Segment at BCBSNC
• December 2015 Employee of the Month for Pandora Jewelry Store at the Streets of Southpoint Mall