IICBT, established in January 2007, is the first independent coffee and barista service school in the region, offering training programs to enhance skills in the hospitality and leisure retail sectors. Their offerings include programs on restaurant service, coffee making, supervisory skills, and various hospitality management courses aimed at improving employee productivity and customer satisfaction. The 'Art of Coffee Making' course is designed for food and beverage staff, owners, and enthusiasts, covering coffee preparation techniques and awarding certificates upon completion.

1. IICBT
Re-Inventing Hospitality, Products & Services

3. .

4. .

5. Profile
• Established in Jan’07
• First independent coffee & Barista
service school in the region
• Provide comprehensive soft skills based
training programs to hospitality and
leisure retail business to enhance
competency
• Offer bespoke training services for
franchisee in leisure retail business

6. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

7. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
Program
• Café Management / Restaurant
Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

8. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
Development
• Project Consultation

9. Art of Coffee Making

10. Who Can Attend?
• F&B staff involved in preparing and
serving coffee beverages
• Owners and Managers of coffee
shops and restaurant
• Retail Teams
• Individuals who want to start a
career or seek a part time
opportunities in coffee shops
• Coffee aficionados

11. Course Overview
• Brief history of coffee
• Introduction to roasting and blending
• Functions of the coffee equipment :
grinder & espresso machine
• How to extract perfect espresso
• Techniques of frothing and steaming milk
• Preparation of the most popular hot
espresso based drinks
• Safety operation and daily cleaning of
espresso machine and grinder

12. Course Assessments
• Assessments is conducted and
certificate is awarded upon
completion of the training
• Course material is provided to
all participants
• Duration: 8 hours