Looking to take up roles in Restaurant Operations, Training, and Customer Service Management

1. Core Competencies
Restaurant Operations
Human Resource Management
Training & Development
P&L Management
Hygiene & Safety Management
Customer Service
Customer Acquisition
Team Building & Leadership
Profile Summary
• Performance-driven professional with nearly 11 years of experience in
Restaurant Operations, Training, and Customer Service Management
• Presently associated with KFC (Kentucky Fried Chicken) as
Assistant Manager Training, Pune & Aurangabad
• Skilled in designing & conducting customized training programs
and ensuring that training & development initiatives are aligned with the
organizational goals & culture by utilizing contemporary pedagogy, learning
tools & methodology
• Proficiency in devising & implementing optimum business strategies to
enhance business development, quality standards across all departments,
including Food & Beverage, Training, Human Resource, Marketing, Supply
Chain Management, Guest Servicing, CRM, & so on
• Proven success in ensuring high quality services, resulting in guest delight
and the optimum resource utilization for maximum service quality
• An effective communicator & negotiator with capability to relate to people
across all hierarchical levels in the organization
Career Timeline
VIJAY MUKH
Proficient in running successful method-oriented operations and taking initiatives for
business excellence through process improvement
Location Preference: Mumbai / Pune

2. Work Experience
Oct’ 12 – Present with KFC (Kentucky Fried Chicken)
Growth Path/Deputation:
Certified Area Coach through KFC Internal Development Process
Present Assistant Manager Training, Pune & Aurangabad
Key Result Areas:
As Assistant Manager Training
• Led employee training & development division by monitoring competency grids and identifying training needs for
skill / competency up-gradation
• Trained restaurant management in optimizing costs, increasing sales, thereby achieving profit targets
• Developed training programs using a combination of case studies, on-the-job learning, stretch assignments,
classroom training, online learning and coaching/mentoring for fresher’s & laterals to meet specific organizational
objectives
As Area Manager
• Led a team of 210 team members& 35 managers to manage entire gamut of business operations including P&L
management, trade marketing, business development, labour management, inventory management, & so on
• Managed Food Flow; ensured no outages, consistent excellent quality, fresh rotation, equipment calibration, no
COS deviation from ideal cost/usage, tight inventory, food made & served right, and so on
• Conducted ACSR (Area Coach Success Routine) on weekly basis and reviewed past week achievements &
opportunities to deliver sales & profit goals
• Ensured cleanliness, hospitality, accuracy, maintenance, product quality, speed of service is maintained at optimum
Falafel’s, (Mirah Group
Venture), Mumbai
Area Manager
KFC, Pune &
Aurangabad
Area Coach/Assistant
Manager Training
2007 – 2009 1996 – 1997 2010 – 2012 2012 – Present2005 – 2007
Pizza Papa John’s,
Mumbai & NCR
Shift Mgr./Assistant
Restaurant Manager
Pizza Hut, Gurgaon
Restaurant General
Manager
Pizza Hut, Mumbai
Management Trainee

3. level to satisfy customers
Highlights:
As Assistant Manager Training
• Developed new formats for training audits & enhanced team capability &
skills; used PowerPoint presentations for better training on different subjects
• Successfully completed training set-up of 10 new projects of restaurant
opening in Mumbai & Pune
• Completed & maintained action planning of training audit - TMTS; scores
improved from 70% to 85% for Mumbai Patch & 62% to 85% for
Pune patch
• Recognised for developing formats which are getting followed in both the
markets of Mumbai & Pune; constant growth in training ladder is noted
• Created training modules on various topics such as presentation skills,
communication, business etiquette, selling skills, leadership, customized
induction programs and so on
As Area Manager
• Credited for consistent:
o YTD CER (external quality audit) scores of 88% for the patch
o Product obsession scores of 95% for the patch in external audits
• Successfully managed the Food Cost (As per recipe card) and COL (Cost of Labour) within given target
• COSV managed by introducing new formats as per need of hour
• Recognised for maintaining effective operations control during the tenure
Dec’ 10 – Sep’ 12 with Falafel’s, the Lebanese Cuisine brand (Mirah Group Venture), Mumbai, India
as Area Manager
Led a team of 96 Restaurant Crew, 9 Shift Managers & 9 Restaurant Managers with complete P&L accountability;
analyzed business potential for new sites and prepared sales & P & L projections for all new sites being considered
Highlights:
• Credited for opening 6 Falafel's outlets; 3 each in Mumbai & Pune
• Successfully rolled-out & executed several Reward & Recognition Program at the outlet level
• Ensured adherence to SOPs by introducing Operations Audits
• Maintained Mystery Shopper Audit reports at 90% YTD (Year To Date)
• Recognised for achieving 90% of the sales targets in 2011
• Achieved 100% targets for COS (Cost of Sales)
Mar’ 09 – Dec’ 10 with Pizza Hut, Franchisee Gamma Pizza Craft, Gurgaon as Restaurant General
Manager

4. Highlights:
• Won Best Menu Mix Award of newly introduced Meal Deal Program at the RGM Convention 2009
• Recognised for maintaining Balanced Score Card score at 3.5 YTD (Year To Date)
• Completed & maintained action planning of operations audit – CER; scores improved from 70% to 80% for Cyber
Green Pizza Hut Outlet (Gurgaon)
• Credited for consistent:
o Mystery Shopper Audits (CMS) at 90% YTD (Year To Date)
o CER Operations Audit at 85% QTD (Quarter To Date)
• Completed & maintained action plans in EARS model
Previous Experience
Jul’ 07 – Mar’ 09 with Pizza Papa John’s, Mumbai & NCR as Shift Manager & Assistant Restaurant
Manager
May’ 05 – Jul’ 07 with Pizza Hut, Mumbai as Management Trainee
Joined as Team Member & moved ahead as Management Trainee
Education
• B.Com. from St. Xavier’s College, Ranchi University in 2001
Personal Details
Date of Birth: 27th Aug 1979
Languages Known: English and Hindi
Address: C-901, Eisha Empire, Handewadi Road, Hadapsar, Pune, Maharashtra 400068