Alison Clare Garner has over 30 years of experience in the hospitality industry, including roles as a teacher/lecturer, business owner, restaurant consultant, trainer, and training manager. She has extensive experience developing and delivering training programs across several states in Australia, as well as the UK. Garner has a proven track record of reducing costs and improving organizational performance through streamlining procedures and overseeing staff. She is committed to continuous self-improvement and empowering others.

1. Curriculum Vitae
Alison Clare Garner Contact No: 07 3882 0034
Mob: 0435570671
Address 63 Everest
Street
Warner
Brisbane
QLD 4500
alisonclare1111@gmail.com
Multiple years’ experience working in the Restaurant/Hotel/Industrial Catering
industry whilst multi-tasking across a wide range of disciplines. Highly proactive in
change management, identifying procedures requiring streamlining to increase
productivity, maximize efficiency and oversee department supervisors and staff.
Psychologically, an independent strategic thinker who demonstrates particularly
strong verbal and practical aptitudes. Strengths are being able to work
autonomously, utilize skills developed over many years in pivotal roles working with
managers and teams to continuously improve organisational performance and or
systems. Team player committed to continuous self-improvement with an overall
emphasis on client satisfaction and best practice principles.
Hold strong business acumen with the ability to communicate across all levels of
an organisation.
EMPLOYMENT HISTORY
Teacher/ Lecturer March- 2005-2006
Wide bay Institutes Tafe.
Training Cert I-IV Hospitality, Commercial
cookery, VET in line with ASQF, special
need groups, school based groups.
Apprentices and Higher level skills.
Update Training plans & Develop resources.

2. Business Owner - 2006-2009
Catering Company & Bargara QLD
Duties included; P.O.S Materials, Window
displays, impulse purchases, lost leaders,
maximizing shelf outage, P.O.R continuous
improvement, setting K.P.I `S for employees
selling techniques.
Using the senses, to enable the psychology
of selling to be an effective tool.
Workshops on up selling to my employees.
Delivered Training courses to Food
businesses on: Cake decorating,
Commercial Cookery, WHS Courses,
Communication courses, advanced food
hygiene.
Restaurant Consultant/ Trainer & Head
chef- September 2009 - December-
2011 Bundaberg QLD
Duties Included; Training all employees,
Bar & Cocktail sales and promoting.F.O.H
continuous training, up selling new dishes,
Promotion of Restaurant within the
composite area, Costings, Developing
menus with dietary requirements, time
management. Delivered Training courses on
RSA, OHS, and Food safety & hygiene.
Customer service techniques, body
language.
Cater Care Services May- 2011- June
2014 - Regional Training and
Development Specialist.
Deliver corporate induction program,
manage training calendar & matrix, design
& develop internal training programs,
evaluation of training outcomes, succession
planning programs, records, support/
communication and recommendation for
continuous improvement solutions/ Change
management courses/ Cert IV in Safety/
Commercial Cookery Cert IV. Training
apprentices & Menu costings for site
managers.

3. Develop SOP`s in line with company OHS
& Legislation, Training across VIC, QLD,
SA, and NT.
Redmako Hospitality Specialists- July
2014- June- 2015- Workplace Trainer
Duties included: Training Commercial
Cookery Cert III, IV, Certificate 111 in
Hospitality. Diploma’s in hospitality.
In house training and workshops,
observations and assessments. Proficient
with online platforms & LMS systems.
Skills assessments for Business owners.
College Australia - Brisbane
June 2015- Sept 2015- Workplace Trainer
Duties included: Training Commercial
Cookery Cert III, IV, Certificate 111 in
Hospitality. Diploma’s in hospitality.
In house training and workshops,
observations and assessments. Proficient
with online platforms & LMS systems.
Skills assessments for Business owners.
Australian Skills Management Institute
Training Manager & User Choice, VETiS
Sept 2015- Present Employment.
Developing Moodle resources, Managing
YMCA Courses, Training Matrix, managing
school based courses & delivering
masterclasses, managing trainer’s calendars
& developing course ware, managing
stakeholder relationships, completing RPL`s
in all SME subject background.
Training apprentices & Head chefs.
Managing training budget.

4. Hospitality Trainer 2000-2005
Operations Manager Manchester City
Council
Hospitality Trainer 1997-2000
Rochdale City Council
Head Chef - 1995-1997
Rochdale City Council
Executive Chef / Retail Outlet – 1993- 1995
Self Employed / Restaurant owner
Sous Chef -1990-1993
Edgerton Arms Restaurant
Catering Manager- 1987- 1989
Greater Manchester Buses
Head Chef- 1985-1987
Hilthwaite Hotel- Lake Windermere UK.
CAREER ACCCOMPLISHMENTS
 Facilitate and coordinate mass catering for the Commonwealth Games working in
partnership with national catering companies.
 Won the Best Christmas Pudding in the North of England (published in Hotel and
Catering Magazine).
 Won Regional (state) Chef of the year (North West of England)
 Produced and displayed a number of sweet selections for Queen Mothers Reception,
In line with 90 Other Chefs.
 Designed and created individual wedding cakes for national bakery corporations.
 Reduced food costs by 60% within 6 months for local government authorities.

5.  Reduced labour costs by 40% within 9 months for local government authority
whilst Running 11 Kitchens as an Operations Manager.
 Reduced sickness costs from 12% to 4% within 10 months for local government
authorities.
 Designed, promoted and implemented on and off-the-job safe working practices.
 OHS / WHS procedures implemented & updated.
 Secured major sponsorships and network contracts with food businesses and food
equipment suppliers.
 Initiated Best Practice for Investors in People which include training and assessing
for major Organisations in the UK, to carry the award 3 years running.
 Initiated processes to improve the high school catering service, client retention and
overall management of customer relationships. These processes were adopted by
local Manchester councils and used to strengthen Client Relations in other Districts.
 Performed a leading role in the development of Quality Assurance in the
 H.A.C.C.P.S/C.O.S.H.H regulations.
Facilitated Training in house on developing working relationships, Healthy eating
indicatives’, Gourmet meals and Bulk cooking with A la Carte flair.
 Achieved Investors in people award for the North West of Uk. Whilst working
within the operations team.
 Initiated a process to streamline several educational establishments overall
management of catering services, Functions Manager.
 Achieved 1st place in the National Finals for Chef of the Year.
 Second place achievement for Sugar paste novelty sections from the Guild of
Patisserie and Bakers Corporation.
 Able to adapt systems and procedures on all diverse cultural Backgrounds to have a
Win/ Win Approach to service schedules.
Developed and delivered learning packages for international students.
Opened and operated Chef / Training & Recruitment - Manager a 120 seater Mexican
Restaurant. Implement service needs and in house training. For 3 yrs.
Won Best New Business 1st
year of Trade along with Customer service & Best food
in town, awards 3 years running.

6. PERSONAL ACHIEVEMENTS
Parachute for local charity (Breast Cancer) organisation.
 10km Run for Kids with Cancer.
 Cycle from Manchester to Blackpool in aid of H.I.V.
 Cork to Kerry Ring (southern island – 275-mile cycle) in aid of Cancer Research
 Raise for Life (fun run) in aid of Cancer Research
SPECIAL SKILLS
• Communicating effectively and displaying excellent interpersonal skills to function
as an effective team member
• Experience in the VET industry & compliance
• Experienced in facilitation in less able bodied persons & Special need groups.
• Experienced & Trained in a vast range of disciplines within the Hospitality industry
both front & Back of house.
• Proficient in legislative requirements for advanced food hygiene, (Cert IV)
• Manual Handling and Health & Safety Workplace. (Delivery & On line)
• Delivery of Food Safety Supervisors Course (Cert IV).
• Experienced in large kitchens/satellites/vending operations/Mobile Units/
Restaurants & Hotels.
• Delivering FLM to middle management/ corporate management.
• Effective cost management for Outside Catering within the South Manchester
Education Authority. Running 11 units as an Ops Manager, 112 Subordinates.
• Facilitated and managed large outside catering functions within Rochdale Local
Authority. Catering for 2000 Covers Daily. Co-ordinating 6 extensive Menu`s.

7. • Natural communicator with strong influencing skills and a desire to provide a
positive solution to all challenges, Empowerment & Retention Being the Motivator
• Proven track record in modifying service to meet client’s needs.
• Able to adapt easily to an unfamiliar environment.
• Personally I have excellent stakeholder engagement ability, sound commercial
acumen, with influencing and strong leadership skills.
• Skill full in communicating and problem solving in a constructive manner, to ensure
that potential conflict arising from difficult situations is minimised.
• Significant experience in working with students with behavioural problems from
multi-cultural backgrounds.
• Teaching range from Adult Education to School based groups to 1st
year to 4th
year
apprentice level Commercial Cookery, Front of House, Fine Dining, Casual Dining,
Developmental Training Food Hygiene, A la Carte Service.
• Poses a `can do `attitude over a wide range of disciplines.
• Delivery of Induction programs, Pre-Assessments, Communication courses, Train
the Trainer, Customer Service courses for Cater care services.
• Develop and implement Course content for Cater care services. Course Summary
can be provided upon request.
• Experienced remote service provider travelling NT, QLD, SA, VIC.
• Implementing change within catering teams.
• Onsite training of Site managers & supervisors.
• Mentoring for continuous improvement engaging all stakeholder relationships.
• Monitoring & implementing audit systems to meet client contracts.
• On the job training of chef`s & kp`s & stewards.
• Front of house staff & Housekeeping.
• Continuous training onsite of Workplace Health & Safety.
• An experienced L& D manager, comfortable at leading a team in a fast based
corporate environment.

8. INDUSTRY CURRENCY
 Held regular focus group sessions with students and industry representatives.
 Established lucrative partnerships with local businesses such as; entertainment and
food businesses,
 Soup Kitchens, Hotel work, a, la carte work. Patisserie work.
 Updating on developing learning material.
Qualified 1st
Aid Trainer with R.S.L.S.Q
R.M.L.V Current.
Member of A.I.M.
Attend community based courses to enable a greater understanding of catchment area.
Attend Professional Development workshops at A.I.M- Brisbane.
Member of V.E.LG.
QUALIFICATIONS
Certificate in Further Education Teaching
and Development 3 -year course.
City & Guilds / Manchester Uni
Advanced Food Hygiene for Management
Degree
City & Guilds / Rochdale College
Certificate IV in Food and Beverage City & Guilds / Rochdale College
Certificate IV Cookery for the Catering
Industry French Cuisine.
City & Guilds / Manchester Uni
Diploma Design and Decoration of Flour of
Confectionery, Degree.
City & Guilds / Rochdale College
Certificate IV Food & Hygiene and
Handling of Food/ Advanced Diploma.
City & Guilds / Rochdale College
TAE in Teaching 1st
Aid R.S.L.S.Q- March 2014
Design & develop training courses June 2014 – AIM
Responsible service of alcohol May 2015

9. LLN May 2015
PROFESSIONAL AFFILIATIONS
• Royal Institute of Public Health & Hygiene
• National Vocational Qualification Board
• R.S.L.S.Q
• Member of Australian Institute of Management.
RECENT WORKSHOP/COURSES
• Developing working relationships
• Chef’s master class
• WHS for Managers & Supervisors.
• Customizing Service Needs.
• Know about Privacy & cloud computing.
• Project Management. Developing Modules in line with V.E.T. & ASQF.
Delivering TAE workshops.
• Effective communication.
• Various Webinars
VOLUNTARY EXPERIENCE
St Lukes Anglican School – Bundaberg
• Teachers Aide
Local Council Charity – Manchester
• Assisting in the rehabilitation of special needs students.
• Genesis Christian College- Warner Brisbane, assisting with reading groups & art
classes.
REFERENCES
Christine Charlton – Eastern Regional Manager – 0408496207
Christine.charlton@catercare.com.au

10. Louise Sheida – Sheida Group ltd – 0412756526- louise@sheidagroup.com
Lee Smith – Site Manager Home ground Gladstone-0458110366
ljrsmith@7mail.com
Johanne Brown – Business development manager ASMI
0141640048