Roberto Casilla has over 10 years of experience in restaurant management, with a focus on guest satisfaction, quality service, and cost control. He is skilled in areas such as customer service, administration, time management, sales, problem solving, and financial management. Casilla currently owns and manages Michelle's Catering & Restaurant, where his responsibilities include responding to customer inquiries, scheduling staff, marketing, hiring, performance reviews, inventory, and accounting duties. He holds an Associate's degree in Electronics from Don Mariano Marcos Memorial State University.

1. Oct 2012-Jun 2015
May 1989
ROBERTO CASILLA
Professional Summary
Experience in Restaurant business.
Service-oriented [manager] with [10 ] year background in [fast pace environment].
Core competencies include [Guest satisfaction], [Quality service] and [cost control]
as well as excellent communication and time management skills. Handles tasks with
accuracy and efficiency.
Skills
Customer and Personal Service
Administration and Management
Monitoring
Time Management
Sales and Marketing
Complex Problem Solving
Operation Monitoring
Computers and Electronics
Operation and Control
Management of Financial Resources
Experience
Manager/owner
Michelle's Catering & Restaurant - Saipan, MP
Respond to customer inquiries or complaints.
Schedule guest appointments.
Maintain client databases.
Coordinate facility schedules to maximize usage and efficiency.
Monitor operations to ensure compliance with applicable health, safety, or
hygiene standards.
Develop or implement marketing strategies.
Recruit, interview, or hire employees.
Assess employee performance and suggest ways to improve work.
Inventory products and order new supplies.
Inform staff of job responsibilities, performance expectations, client service
standards, or corporate policies and guidelines.
Train staff in the use or sale of products, programs, or activities.
Direct facility maintenance or repair.
Verify staff credentials, such as educational and certification requirements.
Schedule staff or supervise scheduling.
Perform accounting duties, such as recording daily cash flow, preparing bank
deposits, or generating financial statements.
Education
Associate of Applied Science : Major in Electronics
283 Heritage Court, Bolingbrook, IL 60490
Ph: 630-220-8725
bert_casilla@hotmail.com

2. Don Mariano Marcos Memorial State University - San Fernando, Ilocos Region
Awards
Employee of the year at Tony Roma's Restaurant/ Capricciosa Restaurant