Audretta Bell has over 30 years of experience in property management, housing compliance, accounting, and call center supervision. She is currently a Call Center Supervisor at the Chicago Housing Authority, where her responsibilities include training new staff, developing training materials, monitoring call metrics, and providing customer service support. Previously she held roles as a Recertification Coordinator and Compliance Specialist, where she ensured housing units met regulatory guidelines. She also has experience in collections call center supervision and accounting. Bell has an M.S. in Early Childhood Education and is currently pursuing an M.A. in Education Leadership.

1. 74 HEMLOCK STREET
PARK FOREST, IL 60466
PHONE: (708) 860-4991
Audretta2@aol.com
AUDRETTA BELL
Objective I am ambitious and knowledgeable professional with 13 years of experience as account specialist, 4 years’
experience as Assistant Property Manager and 10 years in occupancy and housing management. My major
strengths include management and team leadership skills. As well as problem resolution and analytical skills.
Additional strengths include ability to work under pressure and achieve strong results. Dedicated talented
individual who communicates effectively with all levels of management.
Experience 2013-Present CVR Chicago Housing Authority Chicago, IL
Call Center Supervisor
• Interviewing and Recruit new staff and schedule existing staff to meet service level objectives.
• Administer training programs for new hires and existing staff.
• Work with management on refining and scheduling appropriate training sessions.
• Develop training documents that support call center operations.
• Create residual training pieces to foster growth.
• Develop contests, awards and themes that increase agents' loyalty and focus.
• Provide good customer service to participants, and landlords and co-workers
• Excellent organizational skill
• Good communicate skills and writing skills, strong computer skills
• Knowledge of the Sharepoint and Yardi and Onesite Programs and Outlook
• Assist staff in problems that may occur
• Multifamily regulations and procedures
• Strong Communication skills
• Manage by walking around. Be visible to answer questions.
• Take calls that your agents can't handle and be available when an agent appears to need assistance
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting,
abandonment rate, etc.
• Motivate and encourage agents through positive communication and feedback.
• Keep track of attendance, daily statistics, paid time off, sick time, etc.
2012-2013 CVR Chicago Housing Authority Chicago, IL
Recertification Coordinator
• Interviewing
• Complete re-examinations and bi annual in the required time frame
• Able to handle large case loads
• Complete Interim re-examinations as required
• Provide good customer service to participants, and landlords and co-workers
• Excellent organizational skill
• Good communicate skills and writing skills, strong computer skills
• Knowledge of the Rent Roll and Yardi and Onesite Programs and Outlook
• Assist tenant in problems that may occur
• Tax Credit

2. • Resolving housing project issues
• Assisting with Multifamily housing projects
• Multifamily regulations and procedures
• Strong Communication skills
2006-2011 Renaissance Towers Hammond, IN
Compliance Specialist II &AssistantProperty Manager
• Preparing the yearly MOR
• Knowledge of the Rent Roll and Yardi and Onesite Programs and Outlook
• Assist tenant in problems that may occur
• Post and collect monthly rents on current and past due accounts.
• Pulling monthly income reports from the HUD EIV
• Showing and leasing Apartment, verified resident income and other duties that would apply.
• Strong communication skills, accounting skills and preparing monthly Recertification, Reconciliation
• Certificate in Occupancy Specialist thru NCHM License No. 00120546
• Certificate Manager of Housing thru NCHM License No. 00120546
• Assistant Property Manager duties
• Certificate Fair Housing I & II Grace Hill
• Update and prepare policies that meets HUD Compliance
• Handing Legal, Processing 10 Day Notices, Preparing and Process Annual reviews. Attending Court.
• Interviewing client, assist resident in applying for Medicare and assist.
• Problem solving, following the HUD guidelines for Private Housing
• Preparing files for HUD audit, Prepare end of month reports and journals.
• Assistant with pulling grant information
• Assisting with any MIS problem, Troubleshooting , strong knowledgeable of Excel, Word,
• Power Point and more.
• Process Payroll
• Prepare NOI Monthly Reports
• Process and Prepare the property waitlist
• Process daily deposit, Customer Service
• Prepare the monthly HAP voucher and sent it to Tracs.
• Process the monthly Reconciliation
• Strong Leadership skills
• Traveling to site to training staff
• Preparing the PIC Report
2001-2006 Cook County Housing Authority Chicago Heights, IL
HousingSpecialistI
• Accounting, running monthly report, Customer Service, Filing. Preparing Monthly Statement.
• Certificate in EIV
• Certificate Manager of Housing
• Handing Legal, Processing 14 Day Notices, Preparing and Process Annual reviews.
• Interviewing client, preparing invoices.
• Problem solving, following the HUD guidelines for Public Housing

3. • Preparing files for HUD audit
• Accountability for 650 residents Recertification.
• Assisting with any MIS problem, Troubleshooting , knowledgeable of Excel, Word,
• Strong Power Point skills and more.
.
1990-2001 First Data Corporation Matteson, IL
Collection Call Center Supervisor
• Compile performance and attendance data for each employee to be completed on daily, weekly,
monthly
• And annual basis.
• Monthly and annual employee’s appraisal and reviews, ability to manage multiple priorities.
• Monitoring and Reviewing, Training
• Knowledge of FDCPA collection laws accounts payable, accounts receivable strong communication
skills
• Finished in the top 2% of my unit, achieved recognition as a repeat winner of the
• First Data President Club.
• Advance talk off to prevent the customer from filing bankruptcy, problem solving, and knowledge of
financial Self-sufficiency.
• Traveling and Training
Education
2015-Present American Intercontinental University Chicago, IL
• Master’s Degree in Education
• Major: Specialization in Leadership of Educational Organizations
2011-2012 National Louis University Chicago, IL
• Masters of Science: ( Incomplete)
• Major: Early Childhood Education
2008- 2011 Governor State University University Park, IL
• Master’s of Science: May, 2012
• Major: Early Childhood Education
2006- 2007 Governor State University University Park, IL
• Bachelor of Arts, June, 2008
• Major: Interdisciplinary Studies
• Minor: Business Management
• GPA: 3.95, Dean’s List ( 2008)