1. Valerie J. Wagner
461 Cedar Street
Lansdale, PA. 19446
Primary Phone: 215-362-4694
OBJECTIVE: To obtain a customer oriented position with room for advancement where my sales,
computer related and customer service experiences can assist in amplifying the customer experience.
TECHNICAL SKILLS:
 Windows Operating System & Microsoft Office Suite.
 CRM - Customer Relations Management Software Expertise.
 Ecommerce Software “Magento” Proficiency – CRM, Subscription Management & Orders.
 CMS – Website Content Management System Experience for Ecommerce – Adding new product
images, descriptions, prices to online store.
 SEO – Search Engine Optimization & Social Media Marketing Management.
 UPS & FedEx Shipping Software – Domestic & International Shipping.
 Strong technical instruction generating ability through chat, email and telephone.
 Powerful abilities in persuasive speaking and demonstrations.
EXPERIENCE:
Petnovations,Inc – Audubon,PA 5/5/2014 – Present
Technical Support & SolutionsSpecialist
Excellence in providing customer service and technical expertise on the telephone and through email supportfor the
highly engineered self-cleaning litter box called “The Cat Genie”.
Troubleshooting and identifying problems with mechanical parts,writing detailed technical cases in CRMto assist
engineering in improving the products performance and user experience.
Demonstrate strong abilities in communication with customers while resolving technical problems through email and
supportat varying levels of tech-savvy.
Filled various types of orders using Magento,Paypal and CRM including FedEx & UPS international shipping.
Maintained strong telephone poise and proficiencyin customer retention when necessary.
Selling products to customers over the telephone when seen fitto do so.
PetsPlus – Lansdale,PA 8/5/2013 – 2/28/14
Assistant Manager
Provided expert product know ledge and guidance to customers in selecting the optimal nutritional and care needs for their pets.
Facilitated guidance and recommendations to customers purchasing puppies, kittens and other family pets.
Increased average sales by at least 30% through add-on sales recommendations.
Completed complex sales agreements and contracts with puppy purchases.
Responsible for replenishment of all hard good and consumable products by means of hand-held, electronic ordering fromsuppliers.
Adhered to strict, w eekly budgeting constraints forreplenishment.
Aided in receipt of goods, merchandising and restocking of all products in the store.
Store opening and closing, including cash register settlement, preparing deposit and credit card, gift card, coupon reconciliation.

2. Valerie J. Wagner
461 Cedar Street
Lansdale, PA. 19446
Primary Phone: 215-362-4694
Zeigler'sDistributor,Inc. - Lebanon, PA 10/01/2011 - 07/01/2013
SalesConsultant
Increased sales byproviding product information and support.
Responsible for visiting and advising over 100 area pet retail stores and businesses.
Analyzed store sales historyand set new sales goals for existing customer base.
Identified new clients and established new customer accounts.
Creatively assisted retail accounts on how to increase sales on new and existing productlines.
Conducted regular productdemonstrations atthese retail locations to create new sales and consumer awareness.
PetFoodDirect.com- Plymouth Meeting,PA 10/01/2009 - 05/01/2011
Social MediaManager
Managed all aspects ofsocial media channels including Facebook,companyblog,Youtube and Twitter.
Increased customer sales through social media interaction.
Analyzed user interaction through Google Analytics.
Contributing author for pet-care blog and productdescriptions.
Pet care and product demonstration video planning,production and upload to blog and website.
Wrote, produced and performed in over 100 how-to and productdetail videos.
Managed and moderated customer productreviews.
Assisted in strengthening site contentSEO value through keywords.
PetFoodDirect- Harleysville,PA 05/01/1999 - 10/01/2009
Product Expert/CustomerService
All Aspects of Customer Care including Phone and E-mail communication.
Counseled customers in petnutrition and aided in their selection ofwhich pet food would bestfit their needs.
Assisted customers with package tracking,expedited shipments and custom-order requests.
Developed a triage method for handling incoming customer emails in a timelymanner.
Designed and implemented training program for off-site,after-hours customer service team.
Actively participated in inventory control and assessment.
Experienced in Microsoft Office, Acuity, Peachtree and Access applications.

3. Valerie J. Wagner
461 Cedar Street
Lansdale, PA. 19446
Primary Phone: 215-362-4694
EDUCATION:
UpperMorelandSenior High School - WillowGrove,PA. 06/15/1979
High school graduate - academic
QUALIFICATIONSAND ACHIEVEMENTS:
PublicSpeaking:
Conducted private and group dog obedience classes for over 10 years.
Performed pet-care and animal demonstrations for large audiences ofchildren and adults atlocal zoo, as well as
schools and day-camps.
REFERENCES:
Pam Whiteman – former colleague
484-432-8916
PJW6@comcast.net
Regina Crane – former colleague
410-441-1447
Wendy Zimmerman – former colleague
215-869-4683
http://www.doortodoorpetdoctor.com
Regina_crane@yahoo.com