Corinne Carmickle is a highly dedicated customer service professional with 6 years of experience in client interfacing. She has strong troubleshooting, communication, and computer skills. Her experience includes handling customer inquiries and credit transactions at Booking.com, where she exceeded customer satisfaction goals. She also worked in sales at Integrated Solutions, interviewing clients and promoting products over the phone. Carmickle has a Certificate in Pharmacy from Everest Institute with a 3.5 GPA.

1. CORINNE CARMICKLE
198 INCA DRIVE SW
GRAND RAPIDS, MI 49548
CELL: 616-965-5008
E-MAIL: CORINNE.CARMICKLE@BOOKING.COM
CAREER OVERVIEW
HIGHLY DEDICATED, ENTHUSIASTIC CUSTOMER SERVICE PROFESSIONAL WITH 6 YEARS CLIENT INTERFACE EXPERIENCE, WHILE COMMITTED TO ADDRESSING CUSTOMER CONCERNS WITH
SPEED, ACCURACY AND PROFESSIONALISM, TO MAINTAIN CUSTOMER SATISFACTION AND CONTRIBUTE TO COMPANY SUCCESS.
CORE STRENGTHS
 TROUBLESHOOTING SKILLS
 TELECOMMUNICATIONS KNOWLEDGE
 HIGH CUSTOMER SERVICE STANDARDS
 CONFLICT RESOLUTION PROFICIENCY
 HIPAA COMPLIANCE
 METICULOUS ATTENTION TO DETAIL
 RESULTS-ORIENTED
 SELF-DIRECTED
 EXCELLENT COMMUNICATION SKILLS
 COMPUTER-SAVVY
ACCOMPLISHMENTS
 CUSTOMER INTERFACE
 HANDLED CREDIT TRANSACTIONS.
 ASSISTED CUSTOMERS OVER THE PHONE REGARDING STORE
OPERATIONS, PRODUCT, PROMOTIONS AND ORDERS.
 MANAGED CALL FLOW WITH UP TO 60 CALLS IN QUEUE PER
MINUTE.
 EXCEEDED CORPORATE TARGET FOR CUSTOMER
SATISFACTION FOR 3 MONTHS IN A ROW.
 CUSTOMER SERVICE
 RESEARCHED, CALMED AND RAPIDLY RESOLVED CLIENT
CONFLICTS TO PREVENT LOSS OF KEY ACCOUNTS.
 CUSTOMER ASSISTANCE
 WORKED WITH COMPANY SYSTEMS SUCH AS LIVE SUPPORT
AND DILIGENTLY COMPLETED ALL ASSIGNED TASKS,
WORKING OVERTIME AS NEEDED.
WORK EXPERIENCE
MAY 2013 TO CURRENT BOOKING.COM GRAND RAPIDS, MI
CUSTOMER SERVICE EXECUTIVE
 COLLECTED CUSTOMER FEEDBACK AND MADE PROCESS CHANGES TO EXCEED CUSTOMER SATISFACTION GOALS.
 MADE REASONABLE PROCEDURE EXCEPTIONS TO ACCOMMODATE UNUSUAL CUSTOMER REQUESTS.
 PROVIDED ACCURATE AND APPROPRIATE INFORMATION IN RESPONSE TO CUSTOMER INQUIRIES.
 ADDRESSED CUSTOMER SERVICE INQUIRIES IN A TIMELY AND ACCURATE FASHION. MAINTAINED UP-TO-DATE RECORDS AT ALL TIMES.
 PROPERLY DIRECTED INBOUND CALLS IN PHONE QUEUES TO IMPROVE CALL FLOW.
 BUILT CUSTOMER LOYALTY BY PLACING FOLLOW-UP CALLS FOR CUSTOMERS WHO REPORTED PRODUCT ISSUES.
NOVEMBER 2013 TO MAY 2013 INTEGRATED SOLUTIONS GRAND RAPIDS, MI
SALES
 INTERVIEWED PROSPECTIVE CLIENTS OVER THE PHONE, TO LEARN ABOUT THEIR FINANCIAL NEEDS AND TO DISCUSS ANY EXISTING COVERAGE.
 CALLED WARM LEADS EACH WEEK TO EXPAND CLIENT BASE.
 PROMOTED AGENCY PRODUCTS TO CUSTOMERS ON THE TELEPHONE.
 COLLECTED CUSTOMER FEEDBACK AND MADE PROCESS CHANGES TO EXCEED CUSTOMER SATISFACTION GOALS.
EDUCATIONAL BACKGROUND
2010 EVEREST INSTITUTE GRAND RAPIDS, MI
CERTIFICATE PHARMACY
 3.5 GPA
 COURSEWORK IN PHARMACY TECHNOLOGY, PHARMACOLOGY AND PHARMACY LAW
 COURSEWORK IN PHARMACEUTICAL SCIENCES AND PHARMACOGENOMICS
 COURSEWORK INCLUDES MICROSOFT EXCEL, DATABASE MANAGEMENT AND INFORMATION TECHNOLOGY.
2010 AdultEducationProgram
 GED/High SchoolDiploma