This document is a resume for Katherine Henderson. It summarizes her work experience in customer service roles including as a customer service representative, sales associate, waitress and cashier. It also lists her technical skills, languages, education and contact information.

1. KatherineHenderson
Cannonview Lane apt 11 Junction City, KS 66441
Cell: 910-261-9260| Email: katmarie43.kr@gmail.com
SUMMARY
Devoted Customer Service Representative motivated to exceed customer satisfaction
and contribute to company success. Proven ability to establish rapport with clients and
supersede sales quotas. Reliable and driven, with strong time management and
prioritization abilities.
TECHNICAL SKILLS
 MS Windows proficient
 Kronos
 POTS/ TRACKER
 Credit card processing
 Multi-line phone
 OMS
 Clarify
 System X
 Telegence
 Troubleshooting receivers
 XpressPay
LANGUAGES
English/Spanish
WORK EXPERIENCE
Waitress
La Fiesta, Junction City, Kansas Jan 2016-February 2016
 Supervised a select number of tables.
 Assured customer needs were met.
 Led the customers to their desired location for seating.
 Delivered beverages.
 Served meals to the customer assuring that they were pleased with their order.
 Excelled at extra duties assigned by superiors.
Customer Service Representative
ACT, Junction City, Kansas July 2015-November 2015
 Answered customers' questions and addressed problems and complaints via phone.
 Helped customers select products that best fit their personal needs such as cell
phones, tablets, data packages, high speed internet packages, and even cable
packages.
 Exceeded personal sales goals.
 Educated customers on product and service offerings.
 Offered exceptional customer service to differentiate and promote the company brand
on every call.
 Collaborated with customer service team members as a floor walker to give
exceptional service throughout the entire shopping and purchasing experience.

2.  Built customer confidence by actively listening to their concerns and giving
appropriate feedback.
 Performed research to keep current on market and product trends to effectively
answer customer questions.
 Communicated merchandise needs and issues to appropriate supervisors in a timely
manner.
 Built and maintained effective relationships with peers and upper management.
 Attended biweekly team meetings to voice concerns and offer constructive feedback
to others.
 Processed all sales transactions and bill payments accurately.
Sales Associate
Plato’s Closet, Augusta, GA October 2014-December 2014
 Maximized sales and customer satisfaction by adding items to close the sale.
 Priced and ticketed items appropriately according to pricing/buying guidelines.
 Assured the store displays were maintained and followed store housekeeping and
maintenance standards.
 Assisted customers with their shopping experience by recommending product based
on customer needs.
 Answered customers' questions and addressed problems and complaints in person
and via phone.
 Guided customers through our merchandise to ease their shopping experience.
 Maintained visually appealing and effective displays for the store.
 Introduced latest styles and trends to customers to reach store and personal goals.
 Processed all sales transactions accurately using computerized sales tracking
systems.
Cashier
PDQ Restaurant, Cary, North Carolina August 2013- October 2013
 As a FOH Cashier my responsibilities included taking orders, making fresh lemonade,
fresh coffee, and shakes.
 Helped customers select products that best fit their personal needs.
 Maintained visually appealing and effective displays for the front of the house portion.
 Collaborated with team members to better the customer experience.
 Communicated with team members and managers to assure customer satisfaction.
EDUCATION
Lee Senior High School, Sanford, NC 2013
Diploma
Participated in extracurricular activities and sports.
 Soccer/Softball
 Interior design courses
 Medical club, Spanish club
 Tutored other classmates in study hall after school.