This document provides a summary of Anthony Fresco's qualifications and experience as a customer service/sales manager. He has over 20 years of experience in retail management positions and consistently achieves high customer satisfaction ratings and improvements to business performance. His skills include excellent communication, customer service, sales expertise, and team leadership. He holds a B.S. in Marketing and Management and a certificate in Computer Networking and Security.

1. ANTHONY FRESCO
186 Garfield Place
Maplewood, NJ 07040
anthonyfresco29@yahoo.com Cell: 973-489-2188
SUMMARY:
Dedicated customer service/sales manager with experience in “big box” and privately
owned retail service settings. Consistently achieve record-high customer satisfaction
rankings, improvements to the bottom line and turnaround of underperforming
operations.
Respected builder and leader of customer-focused teams; Computer literate with
Microsoft and proprietary sales systems.
Skills- Excellent communication and customer service abilities. Outstanding
merchandising and sales expertise.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Customer Satisfaction
Enhancement
Front-End Supervision
Sales & Margin Improvement
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
EDUCATION
Raritan Valley Community College, N. Branch, NJ
Certificate in Computer Networking and Security, May 2014
Kean College, Union, NJ
B.S. Degree in Marketing and Management
PROFESSIONAL EXPERIENCE:
Raymour and Flanigan Watchung, NJ 08/2008 to /2012
Sales Associate
Sold mid-high end home furnishings; tangibles/non tangible protection insurance/positive
credit finance options.
Responsible for customer sales, prospecting for sales with customers via the phone,
internet and mailings for repeat business.
Arranged point of purchase displays, Utilized electronic book of business to maintain
customer database for prospecting events.
Highest priority given to customer satisfaction and customer care.

2. ANTHONY FRESCO
186 Garfield Place
Maplewood, NJ 07040
anthonyfresco29@yahoo.com Cell: 973-489-2188
Crib and Teen City Green Brook, NJ 07/2007 to 8/2008
Manager
Responsible for day-to-day operations; remerchandising of the floor plan per company
procedures.
Managed accounts receivables and cash flow.
Attended continuing sales/training/management seminars.
MSO Furniture Gallery Fairfield, NJ 12/2004 to 7/2007
Sales Associate
Merchandised the showroom floor to improve the visibility of the product for increased
sales.
Delivered customer care and service to exceed customer expectations.
Worked with owner on marketing for run of press ads.
Huffman Koos Livingston, NJ 3/200212/2004
Sales Associate
Home furnishing consultant; sold mid to high end quality furniture.
Designed upholstery per customer special order requests with excellent customer service
and due diligence to ensure timely delivery.
Assisted customers with financing procedures to facilitate sales.
Rockaway Bedding Tri-State Area 08/1990 to 3/2002
Store Manager
Managed various stores in the tri-state area.
Responsible for store inventory. Customer relations. Daily cash control. Supervision of
Sales Associates including training and guidance for selling and merchandising the store
inventory. Increased the sales volume in the store year after year. Helped trained
incoming associates with product knowledge, selling tactics and store inventory.