1. MARLON LOPEZ LEOSALA
Blk.2 Lot5 Birmingham Alberto 2 San Mateo Rizal, Phils.
E-MAIL: marlonleosala70@gmail.com
Contact: 0918-8183927
PROFESSIONAL OVERVIEW
 A dynamic professional with nearly 14 years of rich experience in Customer service
management, Sales & Retail field of business
 Currently working with the world’s leading Fiber Cement Manufacturer, James Hardie
Phils. Inc.as an account manager
 Have worked with one of the largest luxury chains in the UAE, the Rivoli Group of
Companies as Shop Manager.
 Proficient in leading dedicated teams for running successful business operations & developing
procedures and service standards for business excellence.
COMPETENCIES PURVIEW
Sales Operations
 Managing the sales and marketing operations for promoting products and accountable for
achieving business goals and increasing sales growth.
 Implementing marketing strategies to build consumer preference and drive volumes.
 Maintaining stock Inventory of the Products and checking requisition & attending walk in
customers.
 Maintaining Data base of clients and follow-ups on the same.
 Conducting competitor analysis by keeping abreast of market trends and competitor moves to
achieve market share metrics.
Relationship/ Team Management
 Handling customer queries for better turnaround time and customer satisfaction.
 Identifying prospective clients, generating business from the existing clientele to achieve business
targets.

2.  Interacting with the clients on a regular basis & providing sufficient answers to all their queries,
complaints & handling all client relation.
 Conducting regular staff meetings to discuss specific operational problems & encouraging
suggestions to effect improvement of service standards
EMPLOYMENT HISTORY
April 2012 up to present, Account Manager-James Hardie Phils. Inc.
 Handling project developers such as; Ayala Land, Moldex Realty and San Miguel Realty Inc.
 Opening new opportunities in the construction market.
 Sharing the advantages of using fiber cement boards against plywood, gypsum and other flat
sheets.
 Answering every client’s query regarding the application of fiber cement boards, be it in the
design stage or the actual execution.
 Presenting to architects, contractors, nat’l & local developers and channel dealers our full
product range to disseminate information that can answer the challenges being met.
 Conducting carpenter’s training and counter clerk’s training to improve installation capability
and knowledge of the products resulting to a high level of confidence.
 Maintaining the best relationship with the current developers being serviced.
 Working with the technical team in finding solutions for every client’s challenges on site
 Pro active in formulating tailor fit solutions that will make every clients construction with ease.
September 2009-April 2012, Directories Philippines Corporation as an Account Executive
 Generating leads from both above the line and below the line advertisements as well as from
referrals, and leads generated by the company.
 These are sifted using different parameters to make sure that the leads are turned into suspects
and the suspects are turned to real prospects. This includes researching about the advertiser's
products and services, target market, competitors and marketing strategies among others. Once
this is done, ad programs are prepared that include the company's products and services that may
cater to the client's needs.
 Client Calls – Further information gathering regarding the company is done. Pertinent questions
that may validate the earlier company research done may be asked to come up with a suitable ad
program for the company. Presentation of our Business Solution / Directional Ad Program is done
afterward. Each product, service or recommendation is backed up by benefits that are aligned with
the company's needs. Objections are answered not with features but with benefits as well. The ad
program recommended to the client is not just fit for them, but is also fit with DPC's Sales
Targets. Closing of the contract is also done.
The following are the back-end support responsibilities that I do for my accounts:
 Fulfillment of required documents for an advertiser
 Conceptualization / Carrying of Layouts, website requirements, etc. / Showproofing
 PLDT Paper Works
 Fulfillment of free Value-Added Services
 Collection of delinquent accounts

3.  As one of the more senior AE's, I am tasked to mentor some of the new hires and show them the
ropes of the job
March ’06 – May 2009, Rivoli Group of Companies as a Shop Supervisor UAE
 Overseeing the outlet operation and focus into the best quality service & maintaining Data base of
clients and follow-ups on the same is my prime responsibility.
 Conducting regular staff meetings to discuss specific operational problems and encourage
suggestions to effect improvement of service standards.
 Maintaining stock Inventory of the Products & checking requisition & setting Targets of Sales a nd
achieving the same.
 Responsible for overseeing the day to day operation of the shop.
 Maintains daily sales report to be sent to the Head Office.
 Performs monthly inventory to monitor stocks and control of the damaged goods.
 Efficient team player and effective motivator among subordinates.
 Maintains excellent relationship with clients, as well as co – workers.
 Data entry of the daily sales, salesman wise, brand wise, reports with the use of Microsoft Excel.
 Maintaining brand ledger that enables us to keep track of the product movements in the shop.
 Filling of DSR’s ( Daily sales report ) for the shop’s reference regarding day wise and monthly wise
sales.
 Furnishing STN’s ( Stock Transfer Note ) for the products that goes IN and OUT of the shop.
 Promotes sales by assisting customers and offering suggestions whenever necessary.
 Emphasize on Quality, Features, and Benefits of the products being sold.
 Provides positive, friendly, and courteous service and assistance in all aspects of merchandise
sale.
 Giving only ‘The Best ‘Quality of Service for the customer’s satisfaction.
February 2003 – February 2006 Shop In-Charge Champion Cleaners Laundry
Service UAE
 Customer service and assistance according to their demands and requirements.
 Receiving and Releasing of garments.
 Handles complaints and conducts service knowledge offered by the company to the customers in
meeting their satisfaction.
 Responsible in handling Cash Register.
 Maintains monthly and weekly inventory to be sent to the Head Office
 Prepares monthly sales report for accounting purposes.
 Monitors incoming and outgoing garments.
 Arranging pick up and deliveries for the customers

4. June 2002 – December 2002 Classroom Teacher St. James Academy Quezon City
Philippines
 Under the direction and supervision of the Administrator, plan, implement, and evaluate the
curriculum program Plan, prepare and implement developmentally appropriate lesson plans and
activities in accordance with the daily/weekly themes for each group of children for whom I am
responsible.
 Keep a written plan of daily class activities, which will be available to the Administrator upon
request.
 Provide for the spiritual, physical, intellectual, emotional and social development of each child by
considering his/her talents, learning style and any special needs and gearing the program
accordingly.
 Set up and maintain an appropriate classroom environment for young children.
 Help children to be comfortable, secure, and safe in the school environment. Be familia r with
procedures for emergency situations.
 Keep up-to-date developmental records of children in the class.
 Keep records and reports as required by the administrator.
ACADEMIA
 Bachelor of Science in Industrial Arts, Eulogio Amang Rodriguez Institute of Science and
Technology. Manila Philippines 2002
IT Exposure
 Internet Browsing/Surfing
 Microsoft Office Package (Fair)
Personal Dossier
Date of Birth: April 15, 1980
Nationality: Filipino
Civil Status: Married
Passport No.: EB8048660
QUALIFICATION SUMMARY
 Honest, Flexible and Articulate
 Team Player and result oriented
 Can work with minimum supervision
 With excellent verbal and written communication skill
AWARDS
 3 Consecutive times Salesman of the Quarter

5.  Salesman of the Year Award, 2007
 Obtained a perfect score from the DUBAI EXCELLENCE SERVICE SCHEME mystery shopper
(Government Office)
 Commendable performance for the year 2008 (Best Customer Service Award)