1. MINDY ROSS
465 JOHNSON AVE. LEXINGTON, KY 40508 ,
859-533-1573
MNDYROSS@LIVE.COM
SKILLS
Computer proficient with strong knowledge of Windows, Microsoft Office/Outlook, Salesforce, SAP, and internet
applications
Excellent Customer Relations Skills
Ability to manage a diverse multi -person team
Extremely creative with excellent problem solving abilities
Strong understanding and knowledge of retail merchandising and product placement
More than 4 years of successful customer service management and over 8 years in various customer service and
sales roles
Strong understanding of medical regulations, including Medicare compliance and HIPAA
EXPERIENCE]
6/20/2014 TO PRESENT Jim Beam Bottling Plant Clermont, KY
TEMPORARY RECEIVING CLERK (JUNE 2014 TO PRESENT)
 Track daily production resources and ensure sufficient product quantities based on weekly bottling production
scheduling.
 Utilize and maintain both SAP and AS400 databases.
 Storage location tracking and up keep, and lot traceability
 Shop floor support in receiving area, help floor correctly place product on bottling lines by maintaining daily
schedule for floor support personnel.
 Manage monthly accuracy and timeliness of cycle count.
 Successfully completed and certified 32 hours of SAP Capacity Planning and Materials Management Training
in July 2014
5/1/2011 TO 1/1/2014 Pacific Pulmonary Services Lexington, KY
CUSTOMER SERVICE SUPERVISOR (MAY 2011 TO JANUARY 2014)
 Manage a team of 20 customer service representatives and provide back up support for other supervisors
within my group
 Hire and train customer service representative to successful qualify and process new patient orders for
home oxygen and sleep PAP equipment, based on insurance compliance standards and company policies
 Ensure team accurately receives and enters vital patient information in order to submit to insurance for
billing.
 Train representatives on customer service issue such as; understanding, addressing and resolving
customer complaints or issues and equipment t rouble shooting.
 Track, analyze and report daily, weekly, monthly and quarterly performance of team metrics
 Maintain and improve service levels, quality audit scores, and handle times of direct reports by providing
weekly and monthly feedback
 Provide support to partners in the field, physician’s offices and other departments within the company
and continue to grow and improve customer relations
 Resolve customer or referral source complaints that cannot be resolved by representatives and to ensure
customer satisfaction
 Isolate and identify areas of improvement to stream line processes with group by developing monthly
business plans to address process gaps
5/1/2008 TO FEBUARY 2011 Dress Barn Lexington, KY
ASSISTANT STORE MANAGER
 Responsible for assigning employees daily task and sales goals, new hire training, follow up training on new
sales techniques and staff performance evaluations
 Interviewed potential new employees and assist in the hiring process and helped manage a team of 10
employees
 Managed day to day operations of the store including; shipping and receiving, processing new inventory,
logging sales progress, cleaning, tracking employee’s daily sales performance, providing coaching and feed
back to sales staff, scheduling, and managing coverage on sales floor

2. 9/1/2006 TO 5/1/2008 Cellular Sales Lexington, KY
INDEPENDENT SALES AGENT
 Operated own LLC (Limited Liability Company), which required performing task such as accounting,
appointment setting, keeping tax records, logging inventory, appointment scheduling and maintaining client
base
 Assisted customers in selecting cellular services, products and phones to suit their needs/wants
 Exceeded monthly sales goals
 Provided after sale follow up and support to clients
8/1/2005 TO 9/1/2006 Anderson Merchandisers Lexington, KY
RETAIL MERCHANDISER
 Responsible for maximizing sales, within assigned territory, for books, DVD, and music within WalMart stores
 Worked with all levels of store management to gain additional space in an effort to drive sale s and promote
specific products
 Managed and order inventory based on customer demand for up to two WalMart stores, support other
merchandisers when needed, and aid in setting up new or remodeled stores by building and merchandising
shelving
 Set product based on company guidelines, specific promotions and new releases
 Tracked trends to dictate key locations for product placement
 Cleaned and organized products on a daily bases, and coordinated with store on shipping and receiving
products
EDUCATION:
1998 - 2002 University of Kentucky Lexington, KY
PSYCHOLOGY