1. Elizabeth Papantonio
2902 Lexington Ave NW Phone: (724) 766-4824
Warren,Oh 44485 E-mail: epapanto@ashland.edu
EXECUTIVE SUMMARY
Innovative professional looking for new opportunities to expand my skill set in the marketing and managerial
fields. Very flexible, quick learner and enjoy working with others. Wealth of skills including great customer
service, critical thinking, creativity, and a strong background in organization, planning, sales, and verbal skills.
Valuable skills in the IT and marketing departments.
EDUCATION ANDTRAINING
Ashland University, Ashland Ohio
Degree(s) achieved:BS in Hospitality Management & Marketing
August 2010 – May 2014
GPA: 3.5
EMPLOYMENTHISTORY
EcoLab
May 2014-January 2016
Territory Sales Manager- Akron/Canton District
 Cultivate long-term relationships with customers through direct and indirect sales methods
 Provide extensive hands-on product and solution training on proper usage of equipment
 Presented recommendations for laundry/housekeeping/ware washing/pool products and chemicals, processes &
programs to increase my customers operating efficiencies
 Performed maintenance and maintained machines and chemical equipment
 Drove regional sales through relationship based and cold calling sales techniques
 Addressed queries and customer concerns regarding equipment, pricing, and availability
 Achieving targeted territorial growth at a rate and margin consistent with the company’s marketing plan
 Received 4 months of training in Minnesota at our headquarters on electricity, plumbing, and basic mechanics
 Valuable problem solving skills
 Successfully introducing new products across a sales territory
 Upheld brand and operational standards
 Maintaining a high personal level of product knowledge
EcoLab
June 2013-August 2013
Territory Sales Manager- Intern
 See Territory Sales Manager
 Was awarded “Best intern in Ohio” by NOCHE
Ashland University- Tech Support Center
August 2010- May 2014
Information Technology Support Tech
 Reset passwords/assign Tickets to appropriate technician/ write solutions to clients
 Confirmed identity through Datatel(FERPA trained)
 Filled all media and computer equipment orders/ set up and tear down
 Assembled and dismantled computer and media equipment
 Responsible for client IT support and troubleshooting IT software/hardware issues
 Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in
the process and procedure

2.  Helped company attain the highest client service ratings -earned 100% marks in all categories including
communication skills, listening skills, problem resolution and politeness.
The Enchanted Olive
December 2011- January 2013 (seasonal)
Sales Associate
 Balancing daily cash flow and registered customer purchases
 Intercepted customer inquiries on different product lines
 Developed a previously non-existent marketing strategy to increase sales
 Responsible for inventory and stocking and ordering materials/products
 Assisted in developing store displays
 Educated customers about product
 Consistently met and exceeded sales goals
 Suggested product(s) to customers and resolved customer problems/concerns
 Responsible for opening and closing store
 Responsible for troubleshooting technology
 Maintained digital media marketing and social media accounts
Once Upon A Bride & Groom
June 2007 – August 2010
Assistant to the Manager
 Assisted customers, scheduled appointments, coordinated events
 Merchandised, stocked and replenished the selling floor constantly
 Overhauled all saved customer data and converted to a usable format
 Compiled fashion show lists and descriptions
 Packed merchandise and assisted at bridal expos
 Modeled for fashion shows /responsible for dressing models for runway
 Assembled displays in windows
 Compiled address lists of customers in Excel
 Responsible for opening and closing store
 Managed business when owner was unavailable
 Responsible for all digital and print advertising and marketing
 Proactively acknowledged, greeted,and assisted customers in storefront
 Met and exceeded sales goals
SKILLS AND QUALIFICATIONS
 Proficient in the use of various computer programs and applications including Word, Excel, PowerPoint , Access,
Kronos, Windows, and Datatel
 Commendable organizational skills
 Great communication skills
 Valuable problem solving skills
 Excellent leadership qualities
 Skilled in social media marketing
 Proven teamwork/problem solving skills
 Excellent customer service/customer relations skills
 Experienced in graphic design. Experience in Auto CADD and Photoshop software
 Proven troubleshooting skills

3. ACCOMPLISHMENTS AND ACTIVITIES
 Completed Certification and training in Serv Safe and CPO 2015
 Dean’s List 2014
 Winner of NOCHE/ CBC magazine’s Best Intern in Ohio Award 2014
 President- NSMH 2013-2014
 President –Woman’s Chorus 2013
 Phi Mu Fraternity Alumnae- Founding Member 2013
 FERPA Trained 2013
 NSMH- Fundraising Chair 2012
 Phi Mu Fraternity- Suite Manager,Door Keeper,Ritual chair 2012
 Panhellenic Council- Director of Risk Management & Scholarship, Rho Gamma 2011-2012
 Serv Safe Food Handler & Alcohol certified by the National Restaurant Association 2011
References available upon request