1. Eric Komro
5200 Lincoln Drive Apt #221, Edina, MN 55436 | 651-357-5443 | komro.eric1@yahoo.com
www.linkedin.com/in/erickomro
PROFESSIONAL OBJECTIVE
To contribute my leadership, marketing communication, business operations management, graphic
design, and customer service expertise to a successful and growing organization.
EDUCATION AND PROFESSIONAL CREDENTIALS
Bachelor of Science, Business and Marketing Education, College of Education and Human
Development University of Minnesota, Minneapolis, MN. Completion Summer 2014.
EXPERIENCE
Outbound Sales Specialist, Wells Fargo Bank, St. Louis Park, MN
October 2015 – Present
 Work directly with customers via telephone to describe products in order to help customers
succeed financially
 Educate customers on product offerings and answer questions from customers, building value
in the customer relationship
 Follows up with customer via telephone or email following initial sales contact
 Identify customer needs to provide appropriate solutions through applicable products available
 Places a minimum of 120+ outbound calls per day
 Continued product education to better service customers
Marketing Assistant, Chuck & Don’s Pet Food & Supplies Inc., Mahtomedi, MN
May 2015 – June 2015
 Answering and directing company phone calls in a professional manner
 Responding to customer questions via website help page
 Monitoring social media pages (Facebook/Twitter/Instagram)
 Creating content for social media pages that will engage customers (contests/product info)
 Participate in weekly marketing team meetings to discuss company goals & current projects
 Processing customer orders via company website
 Updating website content that will assist with search engine optimization
Supervisor, Chuck & Don’s Pet Food & Supplies Inc., Cottage Grove, MN
2013 – 2015
 Listening to customer complaints, examining returned merchandise, merchandizing incoming
products, resolve problems to restore and promote good public relations
 Documentation of team member performance
 Receiving and vouchering incoming shipments
 Assisting in training Team Members in store policies, procedures and job duties
 Assisting in merchandising duties
 Open and close the establishment according to store procedures
 Understand and complete reconciliation sheets at the end of each shift
Team Member, Chuck & Don’s Pet Food & Supplies Inc., Cottage Grove, MN
2007 – 2013
 Provided exemplary customer service to store clientele
 Extensive knowledge of entire product line; features, benefits, vendors, and brands
 Key responsibilities for store appearance, create attractive product displays to promote
merchandise and drive sales
 Analyzed customer response to promotions, provide recommendations to store management to
increase customer retention and loyalty
 Designed and managed in-store events
 Accurate and efficient management of cash, check, credit, and return transactions

2. EXPERTISE
 Mastery of Microsoft Office™ Word, Excel, Outlook, PowerPoint
 Superior Sales and Marketing Promotion Skills
 Advanced skills in Graphic Design, creation of advertising and promotional materials
 Significant Customer Relationship Management expertise
 Superior Internet Navigation and Research Skills
 Cooperative, versatile, flexible, organized, friendly, self-motivated professional
VOLUNTEER AND COMMUNITY WORK
 Volunteer in city events, i.e. parades & festivals
 Feed My Starving Children
References Available Upon Request