Virtual Assistant Project Manager

1. B7 L22 Adjourn Street, Senate Village, Caloocan City 1421 +639281879038 tamortizado@gmail.com
www.tiffanyann.webs.com
TIFFANY ANN AMORTIZADO
PROFILE
Highly personable and goal­ oriented Virtual Assistant Professional with more than 10 years in virtual
administrative assistance, project management and customer service, both local and international, within
the web development, real estate, financial, e-commerce and web-­based travel solutions.
● Talent for identifying customer needs and presenting appropriate company product and
service offerings.
● Demonstrated ability to gain customer trust and provide exceptional solution for customer’s
concerns.
● Provide exceptional administrative support to peers and senior management. Success
streamlining office processes to increase efficiency and improve service.
● Adept with MS Office, work­-related programs and web­-based systems.
● Serve as initial point of contact for customers, vendors and partners. Educate customers and
leads regarding company services and products. Efficiently schedule appointments and
promptly respond via email and phone.
● Key strengths : excel at developing strong relationships with co­workers, senior executives,
clients and customers; strong record creating positive first impression. Highly organised and
conscientious; entrusted by management with confidential materials. Adapt quickly to new and
evolving environment.
EXPERIENCE
Virtual Assistant and Project Manager
Your Everyday VA - Owner
Professional Virtual Assistant for several different individuals and companies, small, medium
and large clients both locally and internationally.

2. B7 L22 Adjourn Street, Senate Village, Caloocan City 1421 +639281879038 tamortizado@gmail.com
www.tiffanyann.webs.com
Tasks done previously, but are not limited to :
Personal and Administrative Assistance, Email Management, Travel Planning and Coordination, Social
Media Management , Data Entry and Research, Project Management and Coordination, PPT and Video
Creation, Directory and Forum Submissions, Advertisement Posting, CMS Management (Storefront or
Backend responsibilities) , Training and Recruitment
Finance – Investment Networking Company Directing Manager
Handles all administrative duties especially in ensuring traffic for website; Handles all customer service
issues; relay to CEO all important and urgent matters.
Real Estate Investment Company (Independent Contractor/Vendor) Secretary to the CEO
(Virtual)
Assists CEO of Real Estate Company; sets meetings; checks and files emails; attends and records Team
Leader meetings; plans and drafts itinerary; books flights, hotels and car rentals; coordinates with team
for issues concerning schedule of CEO
FOODLUV ENTERPRISES 2007 - 2015 General Manager
Handles all administrative matters of food and beverage service and catering including marketing,
procurement quality assurance and customer service.
Real Estate Investment Company (Indepent Contractor) September 2007­August
2008 Part Time Virtual Assistant/Financial Coach – Freelance
Assist company owner in various functions i.e. inbound and outbound phone calls, research, qualifying
leads, post ads, create flyer templates, sales and marketing, etc. Provide support for prospective real
estate buyers in their financial situation and help build a good relationship with them to the company
DIGITAL ROOM (Creative Page Online Inc.) Sales Manager and Recruitment Specialist
January 2007 – July 2007
Supervise sales team and ensure quality service given to US based clientele. Provide custom pricing for
level 1 sales and higher accounts. Coordinate with vendors for orders and pricing information, project
specifications and schedule. Monitor projects according to job requirements. Handles all recruiting –
sourcing and candidate screening, conduct first line interviews and exams
Trainer November – December 2006
Conducted product knowledge training to both sales and prepress trainees. Also handled individual and

3. B7 L22 Adjourn Street, Senate Village, Caloocan City 1421 +639281879038 tamortizado@gmail.com
www.tiffanyann.webs.com
group product and process training for marketing team.
Customer Service and Sales Representative April 2006 – October 2006
Handles inbound and outbound calls for sales and customer service related issues.
● Oversee completion of sale from initial contact to product delivery via telephone and email
correspondence. ● Recommend products and identify opportunities for cross­ sell. ● Develop
relationships with existing non­active and active accounts. ● Dispute handling and resolution.
● Report to upper management to discuss, review and recommend sales activities, process
flows, customer management and report generation. ● Liaise with other units of the company:
Front­Line Sales, Production, Shipping and Accounting
PENNSYLVANIA DATA COM (PENNDAC) December 2005­April 2006
Quality Assurance Manager Served as QA Manager for business related transcriptions for a US
based company. Acted as mediator between the Administration and Data Entry Clerks so as to
ensure high quality transcriptions. Checked all data and send precise information to Admin
level.
SUPPORTSAVE SOLUTIONS USA 2005 Program Manager Served as a program coordinator and
sales representative for businesses under InteractiveMediaVentures i.e. BestMeds Pharmacy based in
Calgary, Alberta, Canada; DVD Solutions based in Alpharetta, Georgia.
Handled administrative calls for the President and CEO of InteractiveMediaVentures and sales / customer
service calls for owner­related businesses.
PEOPLESUPPORT PHILIPPINES, INC May 2005­ - September 2005
Travel eRep
Serve as Travel eRep for a web­based international Travel Agency and assists North American customers’
worldwide travel needs (flight bookings and hotel & car reservations)
Interface with customers to identify needs, field questions, and facilitate ticket sales and reservations.
Provide flight, hotel, car , activities and services information, complete monetary transactions, and resolve
issues as needed.
● Provide excellent customer service by giving appropriate and accurate responses to customer queries
while meeting quality, productivity and schedule adherence performance standards.

4. B7 L22 Adjourn Street, Senate Village, Caloocan City 1421 +639281879038 tamortizado@gmail.com
www.tiffanyann.webs.com
CONTACT CENTER TUTORIALS AND SERVICES, INC. 2005 - 2015
Grammar and American Accent Tutor
● tutored American Accent and basic English to both professionals and entry­level candidates for contact
centers/customer service agencies
ENFRA USA SOLUTIONS, INC. January­ May 2005
Sr. Sales Consultant
Served as Sr. Sales Consultant for a leading PEZA­approved call center and provider of outsourced
customer service including outbound sales and inbound customer care.
Researched company profile online based on sales leads; made high­volume calls to identify, reach,
interview and deal with high­level position or decision­makers to conduct online product presentations
and exhibit the company’s e­commerce software capabilities
ETELECARE INTERNATIONAL October­December 2004
Customer Service Associate – Program based
Served as Customer Service Associate for an outsourced customer contact center in the Philippines
serving the U.S. market specifically for incentive card services.
Interfaced with customers to identify needs, field questions, and facilitate service inquiries. Provided
product information, facilitate over­the­phone authorizations for transactions, and resolve issues as
needed.
● Passed evaluations done by Quality Assurance Monitoring team with an average of 99%.
● Passed all examinations and training CFUs (check for understanding).
PARADIGM LINKNET(an affiliate of Citibank Corp.) March-­November 2003 Loans
Specialist As Loans Specialist, consummated deals and handled sales of consumer loans for customers
who qualify.
Investigated customer financial capabilities and resolved customer concerns regarding the product.
Requested records for credit investigation. Conducted and joined group events for product
enhancement and advertisement.
EDUCATION AND TRAINING
Bachelor of Science in Nursing ­ Unciano Colleges, Inc. ­ Manila

5. B7 L22 Adjourn Street, Senate Village, Caloocan City 1421 +639281879038 tamortizado@gmail.com
www.tiffanyann.webs.com
Bachelor of Science in Biology ­ University of Sto. Tomas ­ Manila
Customer Service and American Culture – Etelecare 2004 and People Support 2005
Certified Expedia Travel Representative – People Support 2005
Leadership Training Seminar – Subic Training Camp – Leo Multinational 1998
Achievers Leadership Training – monthly since September 2016
Achievers Prosperity Training - 2016
SKILLS
Personal and Administrative Assistance ­ Email Management ­ Travel Planning and Coordination ­ Social
Media Management ­ Data Entry and Research ­ Project Management and Coordination ­ PPT and Video
Creation ­ Directory and Forum Submissions ­ Advertisement Posting,Training, Recruitment ­ CMS
Management (Storefront or Backend responsibilities)