Improve Employee Experiences on Cisco RoomOS devices, Webex, and Microsoft Teams with ThousandEyes

2. Featured Speakers
IanWaters
Director, EMEA Marketing
MikeWeaver
Engineering Product Manager

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Agenda
• Employee Experiences
• ThousandEyes Network Assurance
• Hybrid work challenges
• Demo
• Q&A

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Changing Hybrid Work Patterns
• Estimates from 2022 & 2023
would suggest that patterns
are stabilising
• Growing trend towards
Hybrid vs Remote working
• Predicted that nearly 50% of
knowledge workers globally
will not be on-site

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*Cisco Hybrid Work Index for 2022

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Moving on from Productivity Paranoia
• Disconnect between
employee & leader views
starkly evident
• Leading to “productivity
theatre”
• Also cites “return to office”,
primarily for teaming and
socialising
Microsoft Work Trend Index Special Report

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*Okta Hybrid Work Report 2023
Is EMEA Free From Productivity Paranoia?

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*Cisco Hybrid Work Index 2022
**ZD-Net
Technology, & Technology Support
Key to Hybrid Work Success

10. ThousandEyes
Network Assurance
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11. We’re in a
new world
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Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
All distributed
Your Apps
Your People
Your Infrastructure

12. Colocation
Data Center
SaaS
SaaS
SaaS
SaaS
SaaS
Massive
blind spots
erode ability
to manage
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
So many layers, domains,
and providers
Traditional tools don’t work
for what you don’t own
“Is it the user
environment?”
“Is it the
Edge?”
“Is it the
Internet?”
“Is it the
application?”
“Is it the
cloud?”
“Is it the
DNS?”

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The Power of ThousandEyes Network Assurance
Ensure seamless digital connectivity end-to-end

14. Let’s check it out.
Live demo: Internet Insights and ThousandEyes 3 agent types
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

15. © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
CUSTOMER
DIGITAL EXPERIENCE
HYBRID
WORK
SASE
400+ POPs Around the World
Cloud Agent
External Vantage Points
Endpoint Agent
End-user Experience
End-User Laptops and Desktops
Enterprise Agent
Internal Vantage Points
Offices, Branches, Data Centers, Cloud

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@ThousandEyes
Voice of the Customer
“Talking to nontechnical people and trying to understand
their problem can sometimes have our IT team running in
circles, especially in a work-from-home setting …
ThousandEyes allows our I&O professionals to visualize the
users’ experience. What would take two to three weeks to
resolve because it was intermittent, we can now resolve in
two.”
– Head ofGlobal NetworkServices, Business Process Services Provider
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
At home In office
Improve employee experiences of hybrid work

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
• Real-timecollaboration has increased by 25% in the last three years.
• Majority of IT workers spend more than 10 hours each week on average
troubleshooting issues with these applications.
Howmany hours per week do you spend
troubleshooting unified communications
issues?
More than 10 hours Up to 10
hours
Unsure None
66% 19% 12% 3%
Troubleshooting Collaboration Apps is a Time Drain

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Endpoint Agent for End User Monitoring
Support your workforce anywhere
Troubleshoot individual user experience
issues
• Identify network issues in local or transit
ISPs and Cloud / SaaS
• Monitor performance to and through the
VPN
• Assess performance of Wi-Fi and local
network equipment
• Alert and report of key application
performance on a user basis

20. Monitoring collaboration applications
withThousandEyes
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Live Demo

21. In-office meetings don’t look the same as before.
of all meetings will
include participants
joining from home
- Dimensional Research
98%

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End-user Experience
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● The Endpoint Agent became part of the RoomOS firmware in August 2023
● This solves a major pain-point– diagnosing network issues with meeting room
equipment
● Like the Endpoint Agent on Desktops, we will be able to run ASTs, Scheduled Tests
and Instant Tests
● Activation of the Endpoint Agent will be managed directly through ControlHub, and
can be done without physical access to the device
Endpoint for RoomOS

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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
ThousandEyes for Webex RoomOS Devices
Troubleshoot
in Control Hub

24. ThousandEyes on
Cisco RoomOS Devices
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Live Demo

25. ThousandEyes End User Monitoring
provides real time, proactive visibility into
employees’ digital experience and
performance of business-critical SaaS
applications to help IT teams address the
challenges of a hybrid workplace
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© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential

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This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August
2022.
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
26
The Total Economic Impact™
of ThousandEyes End User Monitoring

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Learn
more
Free
Trial
Next Steps
• Subscribe to our blogs
https://blog.thousandeyes.com
• Get a real-time view of the health of the Internet
https://thousandeyes.com/outages
• Sign up for a FreeTrial: https://www.thousandeyes.com/signup
• Request a demo:
https://www.thousandeyes.com/request-demo

28. Q&A
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