1. SAMUEL JACKSON
5102 Lee Ann Court │ Capitol Heights, MD 20743 │Home: (555) 555.5555 │ Email:sjackson@aol.com
T E L E C O M M U N I C A T I O N S
Accomplished telecommunications professional adept in all aspects of sales, design, installation,
and support of voice and data transmission. An expert in collaborating with customer business
leaders identifying requirements, creating and presenting solutions with a compelling ROI. Skilled
in configuration design, pricing, troubleshooting, maintenance and support management;
demonstrates strong project management and supervisory skills, able to oversee activities of large
groups of contractors and deliver quality results on time.
 Granite XNG/Xpercom and Essent  ILEC/CLEC Interfaces
 Provisioning Expert  Account Management
 Service Delivery  LIDB/CNAM
TELECOM EXPERIENCE
Time Warner Cable/ TEKsystems Reston, VA
Network Provisioner/Circuit Design Support 11/2012-09/2013
 Responsible for issuing ASR’s fortransport andtrunk orders T1, DS0, DS3 fromTWCto ILEC
and CLEC partners via Neustar GUI portal.
 Manage complex resolution of provisioning issues and developed practices and procedures
for circuit installation and maintenance.
 Order, track and report on all circuit activation activity.
 Manage, track and report on all On-Net circuit installations. Interface with LEC, RBOC and
ISP providers to ensure timely delivery of channels.
 Accurately enter circuit details into NetProv billing system. Design Trunk circuit
path/segments via Granite/XNG. Create circuit designs and utilize Granite/Xng to map
routes to network elements, add equipment and facilities. Format equipment and facilities
to align with TWC’s network model requirements. Complete all required GraniteXNG
database inputs and updates.
Arbitron /Experis/Manpower Baltimore, MD
Telecom Billing Clerk 2012
 Responsible for validating invoices from wireless and wireline telephone providers for
accuracy and submitting for payment. Set up desk phones and assisting new employees
with activation. Responsible for telephone moves, adds and changes using Avaya systems.
Programmed, configured and shipped Blackberry phones, Aircards and broadband routers
to remote employees. Assisted in troubleshooting and resolution of configuration and
usability issues. Open and close help desk tickets using Remedy
AT&T / Oxford Global Resources Atlanta, GA
Provisioning Lead/Transport PM Support (remote) 2011
 Responsible for day-to-day delivery of the RAN and Core transport for the successful
integration of Centennial Wireless. Managed andcoordinated from inception to delivery RAN
GSM/UMTS T1’s. Responsible for issuing T1 circuit ASR’s to LEC/ILEC using VFO/LEC web
tools on behalf of AT&T. Processed and translated order request into ASR submissions,
provided FOC and DLR and completed ASR process. Completed all required GraniteXNG and
Granite Works database inputs and updates. Managed order integration escalations
including LEC escalations. Maintained proper reporting andtracking of the overall transport
integration statuses. Provided weekly status reports to Project Managers.
AT&T / Glotel, Inc., Hanover, MD
ASR Project Coordinator 2010
 Responsible for issuing Trunk Group, T1, DS0, DS3 circuit ASRs to LEC/ILEC using VFO/LEC
web tools on behalf of AT&T. Processed and translated the request into ASRs submissions,
provided FOCs and DLR and completed ASR process. Completed all required GraniteXNG
and Granite Works database inputs and updates. Decommissioned Granite segments to
support circuit segment updates. Issued CTS (work order) tickets to various teams. Tracked
and coordinated LEC CNR (Customer Not Ready) jeopardies and launch deadlines for New
Site Builds and new carriers. Escalated as required to ensure timely delivery of required
transport. Provided weekly status reports to Project Managers.

2. Samuel Jackson Resume, Page 2
U. S. JUDICIARY COURTS / VisualSoft Inc. Herndon, VA
Telecom Implementation Analyst 6/2009-07/2010
 Provided implementation supports converting/migrating a Frame Relay / ATM network over
to a PIP Network for the U.S. Judiciary Courts.
 Responsible for managing and coordinating multiple projects for DS-0, DS-1, DS-3,
OC-3/12/48 circuits and services from conception to completion. Includes analysis, order
verification, detailed tracking/documenting and publishing daily reports to U.S. Courts
management. Responsible for issuing orders via U.S.
 Judiciary Telecommunications Ordering, Reporting, and Inventory System(TORIS);
includes new circuit/sites, activations, deactivations, change orders, move orders, port
speed/bandwidth upgrades, router add-ons, and new access for various vendors (AT&T,
Verizon, Sprint COSC/WAN).
DEPT OF VETERAN AFFAIRS / Verisolv Tech. Washington, DC
Telecom Billing Analyst 2008
 Responsible for reviewing department-wide Sprint bills for accuracy before
FTS2001/Networx crossover
 Performed CSO/Access database comparison of all services and features of FTS2001
invoices. Coordinated location identifiers with billing account codes. Worked with VA
Designated Agency Representatives (DAR) to reconcile invoice discrepancies. Determined
non-active circuits, processed requests through telecomstaff and bills for payment
 Designed reports to display billing/inventory discrepancies
SPRINT/ERICSON / Sapphire Tech. Columbia, MD
Backhaul Coordinator 10/2007-2/2008
 Managed site-specific schedules for the entire market to ensure that necessary tasks occur
when required. Engaged all deployment disciplines to support overall project coordination
activities, workflow, meeting project timeline objectives
 Incorporated site-specific backhaul service technology direction from Sprint
Interconnection Solutions into the overall scheduled planning process. Initiated T -1/DS-3
circuit/facility provisioning process. Validated addresses via Sierra and issued inquiries for
services via CSG
NEUSTAR INC. / Infinite Computer Solutions, Inc. Rockville, MD
Provisioner Tier II 05/2006-03/2007
 Responsible for order management by submitting andtracking LSR/ASR’s from inception to
completion using various ILEC/CLEC interfaces on behalf of Vonage. Proactively managed
the delivery of service to end-users by monitoring order progress, order fulfillment and
billing using Convergys
 Updated various databases related to the FOC and order flow process
 Resolved escalated orders. Assisted in the activation of telephone numbers in SOA and LTI,
built subscriptions and resolvedconflicts. Served as a resourc e for off-shore escalations and
support for training
OTHER EMPLOYMENT
VERIZON WIRELESS/ Alta TelecomInc. Atlanta, GA
Account Manager 2005
SUNCOM/TEKsystems Charleston, SC
Provisioner 2005
BELLSOUTH LD/ ITRM Atlanta, GA
Sr. Customer Care Account Manager 08/2003-03/2005
CBEYOND COMMUNICATIONS/ Apex Systems Atlanta, GA
Provisioner 12/2001- 07/2003
EDUCATION
Maryland College of Art and Design, Silver Spring, MD
Associate of Arts: Visual Communications/Graphics/Web Design