1. John DiNitto
Mailing Address: Contact Information:
6 Washington Street Cell: 603-508-7224
Pelham N.H. 03076 Email:jmdinitto@gmail.com
OBJECTIVE
Looking for a challenging field service position in the telecommunications/networking field that
utilizes my technical, organizational and customer service skills gained from 25 plus year’s
progressive experience in these areas.
SKILLS
● Candidate covers large geographical area providing remote site field service and central site
support for additions, moves and changes to customer’s converged data and voice networks.
● Proven history of performing in the high stress, fast paced customer environments indicative of
today’s networking community for customers including: Cisco Systems, AT&T, Thrupoint, Ziosk,
Comcast, FairPoint, Cbeyond, Verizon and MegaPath.
● Expert in the use of various types of state of the art fiber optic and copper test equipment to
troubleshoot and qualify access network services to include: Noyes FL-280 OTDR, Sunset MTT digital
T1 test set, Network General LAN/WAN protocol analyzer and Fluke Networks Cable IQ structured
cabling certification tester.
● Specialized in Data Center equipment rack installation and configuration of Cisco Systems
networking components within an IP routed environment including: routers, switches, VoIP Gateways,
AP’s and firewalls. Break-Fix support of Cisco Unified Computing System solutions to include the entire
rack and blade file server product line.
● Completion of customer site surveys to ensure successful implementation of upcoming network
installations.
● Candidate possesses current Department of Justice and Federal Aviation Administration government
clearances for work done on government sites.
● Working knowledge of Microsoft Windows 8.1, 7 and XP Operating Systems to include MS Office
products.
Strengths consist of the following:
 Strong troubleshooting skills that allow candidate to isolate network outages quickly and
efficiently with minimal supervision while following predefined escalation procedures.
 Able to adjust to the many learning curves present in the networking industry.
 Portrays consummate professional manner in working with various levels and areas of customer
management personnel.
 Ability to follow customer specific installation procedures and documentation.
 Qualified to serve either in a supervisory, project management or technical trainer’s role within
an organization should the need arise for field service personnel.

2. WORK EXPERIENCE
2004 to 2015 Acuative Corp. Strongsville Oh. –Northeast District 1Acuative Corp. Strongsville Oh. –Northeast District 1
Lead Technician
• TPM technician for Cisco Systems. Responsibilities include hardware replacement for the
Cisco UCS blade and rack server product line
• Performs outside plant work in support of Comcast fiber optic carrier Ethernet network that
includes 1400 AT&T, T-Mobil, Sprint and Verizon cell tower sites in Ma, Nh, and Me.
• Installation and certification testing of structured cabling networks and circuit demarc
extensions for retail customers including Finish Line, Kohl’s, H&M and Toys R Us.
• Execution of customer site surveys in advance of future equipment installations.
• Responsible for meeting maintenance contracted response times and providing
problem resolution to customer’s satisfaction regarding network outages.
• Performs add’s, moves and changes to customers existing voice and data networks.
1997 to 2004 Vital Network Services,Vital Network Services, Naugatuck, Ct. - Northeast RegionNaugatuck, Ct. - Northeast Region
Internetworking Field Engineer
• Performed Field Service functions for multi-vendor service company providing
7x24 coverage. Liaison between Vital Sales Organization and existing
customer base entertaining possible service/sales opportunities.
• Execution of Network Audits on customers LAN/WAN infrastructure.
Presentation of completed audits to customers network management personnel
along with recommendations to improve network performance and reliability.
• Installation and maintenance of products from equipment vendors such as:
Cisco Adtran Visual Networks US Robotics Mitel Corp
Nortel ADC Polycom Avaya Comdial
Ciena Larscom AT&T Telco Systems Telsource
1985 to 1997 General DataComm/DataComm Service Corp, Westboro, Ma.General DataComm/DataComm Service Corp, Westboro, Ma.
Senior Field Engineer
• Dedicated FE responsible for monitoring Fleet Bank ATM and teller SNA
networks from customer’s central site to include troubleshooting and
dispatching appropriate vendors to remote sites for problem resolution.
• Provided training seminars for NOC personnel as well as fellow FE’s at various
customer central sites and Datacomm Service’s regional facility.
• Installation and maintenance of GDC’s telecommunications product line.
EDUCATION and CERTIFICATIONS
2012 Cisco Certified Technician: Current CCT certifications include Cisco
Routing & Switching Network Devices and Cisco Data Center.
2011 Cisco Systems: Completed Cisco Telepresence Certification
2007 State of RI: Telecom Tech Data & Telephony LIC# 6542 (Current)
2007 Mitel Corp: VoIP certification on 3300 IP Communications Platform
2006 BICSI : Certified Level 1 Telecommunications Cable Installer.
2001 Cisco Systems: Certified CCNA Exam: 640-507 Cisco ID: CSCO1029980
ADTRAN University: Certification in Atlas 550 and 800 product line
2000 AT&T: Supplier Awareness Training on Safety and Procedural Standards
1997 Network General: Troubleshooting with the Sniffer Network Analyzer
1994 Novell: Obtained CNE certification on 3.x software. CNE ID# 6402228
1981 Sylvania Technical School: Waltham Ma.
Certificate in Computer Electronics GPA 92.6%
1980 Bates College: Lewiston Me.
Candidate for Bachelors Degree in Business Management

3. ReferencesReferences:: Available on request