1. PROFESSIONAL EXPERIENCE
VENDOR & SERVICE LEVEL MANAGEMENT SPECIALIST, Business Operations Unit, Network Operations
Department, Bell TelecommunicationsPhilippines, Inc. (October 2015 –July 2016)
• In charge of the Vendor Management under Business Operations Unit, which includes full
understanding and years ofactualexperience on operational and maintenance requirements ofwirele ss
network across alldomains (RAN, TRANSPORT, CORE, FACILITIES,etc.) to help achieve maximum operational
efficiency for NetOps and demand excellent O&Mservices from Managed Service & TSAvendors.
 Vendor Management:Lead& Coordinatewith Stakeholders –Providesingle consistent interface
and requirements to the Vendor, demands excellent service delivery in behalfofBellTel.
 Vendor Performance Management: Lead in Vendor & Service Level Management –Guarantee
Vendor performance through adherence oftheir contractual obligations to deliver effective O&Mofthe
BellTel network,monitoring performance andidentify SLAbreaches/violations, escalating incidents to the
Governance Team, enforcing commercial penalties as per SLA/TSAagreement, and providing technical
support for Warranty & TSAand ensure SLAcompliance to minimize OPEX.
 Provide BT Procurement group with therequiredinformationto enforce penalties regarding SLA
breaches and to minimize OPEX, including reviewofallunderpinning supplier contracts and agreements with
Supplier Management (together with Legal) to ensure that targets are aligned with SLAtargets.
 SLA& OLAManagement: Ensures Management ofNetwork Operation’s OLAcompliance tointernal
stakeholders; ensures all Service Level Agreements are enforced and follow-up of incident
response/resolution time breaches are strictly complied with by each NetOps Functional Groups in the
execution ofITService Management processes.
 Drafting and review ofNetwork Operations Business Processes which includes but not limited to
Business Continuity &Disaster Recovery, ServiceLevelManagement Policy/Process,SiteAccess Management,
Facilities Management Policy/Processes, and Radio Station License Monitoring Guidelines.
 SPOC for ensuring thatManaged Service& TSAvendors aremanaged according toagreed SLA/TSA
to achieve serviceexcellencefor BT Network Operations. Guarantee that business operations performance is
tracked and reported according to best practices and industry standards.
 SPOC for all Procurement RFI/RFP project terms ofreferences related to Network Operations’
specifications & technical/commercial requirements.
 SPOC for Asset and Inventory management: Establishing procedures andguidelines to guarantee
accurateinformation/databaseofexisting processes and equipment inventory; Recommend necessary tools
and systems to havea consistent and updated network database; Review, update, and provide control of
existing procedures and network processes to guarantee consistency and accuracy.
CONSULTANT, Network Operations & Support Facilities Planning, San Miguel Telco (November 2010 –
October 2015)
• Preparation/Review/EvaluationofRFI/RFP documents (Warranty &Technical Support), and Total
Cost ofOwnership analysis ofBackup Power Facilities for the 2G/3G/LTECore and Outdoor BTS designs.
• Preparation/Review/Evaluationof RFP documents for Managed Services ofthe 2G/3G/LTERAN &
Core Network.
• Participationin the design, evaluation, andacceptance testing ofBellTel’s Sta. Rosa Laguna and
Tipolo Cebu CoreSites’ cooling facilities specifically Precision Air-Conditioning and Water-Chiller Systems.
• Systems Acceptance& UserAcceptanceTesting ofDiesel Generators, ATS, & Remote Monitoring
Systems for various 2G/3G/LTEsites.
• Participation in site audit of2G/3G/LTEand WiMAX sites to be utilized for the SMC project.
• Supervised Demo/Trialtesting ofbackup power equipment such as Fuel Cells, Telco Rectifiers,
Batteries, & Outdoor Power/Cooling solutions.
MANAGER, Transmission & Switch Operations, Bell TelecomsPhilippines, Inc. (March 2008 –November
2010)
 Managed and ensured the proper and timely establishment ofthe Company's transmission,
switching, radio basestations, andVSAT network facilities, including its upgradeand expansion as well as the
establishmentofstate-of-the-art network technologies to providevoice, high speed data, and value-added
services ofthe highest quality.
 Managed a totalof12 engineers (regular and 24x7shifting) tasked in alarms and trafficmonitoring,
alarms/data gathering, including PM/CMactivities.
 Managed the company’s voice and data packet network consisting of both TDM and IP
infrastructure, including the different point ofinterconnection and IGF.
 Managed and ensured the proper and timely establishment ofthe Company’s core switching
network facilities (5ESS VCDX) and the CDMA-based voiceand data packet point-to-multipointwireless radio
network, including its upgrade and expansion as well as the establishment ofstate -of-the-art network
technologies to provide voice, high speed data, and value-added services ofthe highest quality.
Adhoc Responsibilities: Carrier Relations/Settlements, and Fraud Detection. Served as OIC handling all
responsibilities for inter-carrier activities and coordination.
GLEMM R. AMBUBUYOG
86 N. Imelda St. B.F. Homes Caloocan City
+6329391211, +639052059233 (Preferred)
glemmambee@gmail.com,
grambubuyog@belltel.com.ph
SUMMARY STATEMENT
Telecoms Professional with over 20
years of telecom industry experience
(3GPP, TCP/IP, ITIL and eTOM). As part
of SMC Telco, introducedpower/cooling
systemdesigns in RAN & Core site for
cost cutting initiatives reducing OPEX by
millions of Pesos.
SKILLS TRAININGS
Nokia Flexi-BTS Multi-Radio,Nokia One-NDS,
MSC (Lucent 5ESS VCDX, LG Starex-IMS
APR/PR/TX1 Exchanges, EXS Excel Soft
switches), PABX Systems (Avaya Definity,
Alcatel OmniPCX, Siemens HICOM 300),
Network Transfer Switches (Newbridge
MainstreetXpress ATMSwitches, EDAAthena
Frame RelaySwitch, Tellect StarDAX Digital
Cross-connects, Tellabs/DSC Multiplexers)
CDMA Point-to-Point Radios (Airspan
AS4000/ASWiPLL, Siemens WalkAir), Sphairon
Telecell-H Systems, NERA IP Microwave
Radios,IP Radios(SmartBridge, & Motorola
Canopy), CiscoSystems (Layer 2-3 Switches,
Voice Gateways, Edge& Border GW Routers,
Call Managers).
EDUCATION
Bachelor of Science, Electronics and
Communications Engineering, University
of Santo Tomas, March 1993.
Licensed ECE (No. 0009548, 1994).
REFERENCES
Mr. Luisito B. Sapiera, Business
Operations Head, Network Operations,
BellTel +639178212211
Mr. Edsel C. Paglinawan, Manager, NCC
Operations, ETPI +639175268967
Mr. LeonardoM. Pura, Project Manager,
EricssonPhilippines +639178319308

2. MANAGER, Switch Operations, Bell TelecomsPhilippines, Inc. (May 2006 –March 2008)
 Managed the company’s nationwidevoiceswitching network consisting ofbothTDMandIP infrastructure, including the different point ofinterconnection
and IGF.
 Ensured theproper and timelyestablishmentofthe Company’s coreswitching network facilities (5ESS VCDX), including its upgrade andexpansion as well as
the establishment ofstate-of-the-art network technologies to provide voice, high speed data, and value-added services ofthe highest quality.
 Ensured theconduct ofthe 7x24operations oftheSwitch Operations Group and overlooks theresults andperformanceofeachSWO engineers with regards
to their job functions.
CONSULTANT, Network Planning, Liberty Telecoms, Inc. (November 2005 –May 2006)
 Part of developing engineering plans for the WIFI/WIMAX network implementation.This also included direct interaction and coordination with local and
international suppliers ofwireless access broadband services .
 Coordinated WIFI/WIMAX demos to gatherinitial research data on theperformance ofseveralsuppliers, which willin turn support the marketing strategy of
the company. This also includes canvassing and requesting ofquotations and/or price listing.
 Prepared required NTC documentation for all radio frequency-related processes (RSL, SUFs, and other NTC permits).
MANAGER, Network Operations, Liberty Telecoms, Inc. (December 2000 –November 2005)
 Managed a totalof 15 engineers (regular and 24x7shifting) tasked in Network Management, Switching & Data (including the IPL Network), and Customer
Control & Usage.
 Ensured both circuit and subscriber activations and deactivations are timely and accurately processed.
 Supervised upgrading,drafting and developing performance specification ofthe different service levels to be maintained for each system & submit for
approval on the last month ofthe year or as maybe required initially as reference.
 Handleddemo of new data equipment (servers,routers,switches, ptp/ptmpcontrollers,etc.), andmakes direct recommendations to the ChiefTechnical
Officer on the overallperformance oftheequipment and viability. Part oftechnical group who tested WIFI/BWAradios and equipment during vendor field trials.
 Implemented 100% enforcement ofoperations, technicalprocedures complianceto maintainsystemspecification & various servic es performance levels
requirements. Issuance ofRed Flags to ensure that all system are operating within the acceptable performance specification per standard.
 Conductedrootcauseanalysis onall equipment critical and major alarms to develop and update the Operations handbookfor eachnetwork and system. This
entailed presiding over post alarm meetings with all affected departments and technical groups.
NETWORK/SWITCH ENGINEER, Network Operations, Liberty Telecoms, Inc. (December 1993 –December 2000)
 Testing and troubleshooting ofLBNI’s Central Office Switch and PABX network for Node1.
 Handled and coordinated PSTN interconnection integration and commissioning ofLBNI’s nationwide voice service.
 Installed and commissioned the transmission backbone’s SCADAnetwork for Node1.
 Part of shift-duty of LBNI’s 24x7 network monitoring team in Antipolo Node1.
TRAININGS ATTENDED
 Siemens Private Communication Systems(PN)
HICOM300 1st Level Training (BAS HICOML1) | HICOM300 2nd Level Training (Voice Communication) Makati City 1994
 LGIC Starex IMS PR/APR/TX1 Electronic Switching Systems (Installation, Operation and Maintenance) Seoul, South Korea 1995
 UNIX/LINUX Operating System (System Administration and Shell Scripting (Bourne, C)) Ortigas Center 1999
 Tellect StarDAX System(Installation, OperationandMaintenance) Makati City 2000
 RAD Vmux 2100 Systems (Installation, Operation and Maintenance) Antipolo City 2003
 Quality Management System (ISO 9001:2000 QMS Intro/Implementation/Documentation) Antipolo City 2004
 Airspan AS4000 & ASWipLL Technical Training Makati City 2006
 CommunicationsSystem for Disaster (Nat’l Telecommunications Communications) Quezon City 2007
 NTC Rulesand Regulations (Nat’l Telecommunications Communications) Quezon City 2007
 Radio Frequency and QoS Monitoring (Nat’l Telecommunications Communications) Quezon City 2007
 New Generation Networks(NGN) (Nat’l Telecommunications Communications) Quezon City 2007
 Broadcast and CATV Technologies (Nat’l Telecommunications Communications) Quezon City 2007
 LTE-EPS Fundamentals (Overview & Radio Planning) Ortigas Center 2013
 NokiaONE-NDS LDAP Training Ayala Techno Hub 2014
 NokiaTRAFFICA for EPC, MSS & MGW Makati City 2015
 IBM Control Desk (ITSM)for Incident/Problem/Change Management Makati City 2016