1. Richard W. Dillard
1938 High Meadow Dr.
Garland, Texas 75040
Cell: 214-414-8219 | Home/Fax: 469-209-0190
Email: richard.dillard70@gmail.com
PROFILE
20 years of comprehensive knowledge in the Telecommunications field as a Central Office
Technician, Project Installation Manager, Network Repair Technician, Electronics Technician and
Information Systems Technician in the US Navy.
EXPERIENCE
Inter-Commercial Business Systems (ICBS) Allen, TX. 7/2012 – 1/2015
Repair Technician - 10/2013 – 1/2015
Inspect, test and repair system circuit boards for various Telecom Companies.
Test Systems Engineer - 7/2012 - 10/2013
Implement and write test procedures for various Telecom Companies equipment for repairs and upgrades.
Set-up test stations and train technicians to test and repair Telecom equipment.
Matrix Telecom Inc., Irving, TX. 10/2010 - 2/2012
Network Trouble Repair Technician
In NOC repair center work trouble tickets for various issues with residential, commercial, and cellular
phone service. This includes to making changes in the Sonus PSX and Phoenix soft switches.
Also contacted customers to resolve network issues with phone lines.
Pulling call records to isolate issues with calls being made and making changes to restore service.
Comforce Telecom Inc. Plano, TX. 9/2007 - 9/2010
Alcatel 1631 Switch Installer (Contractor)
Performed project inventory, inspection, and installation of the telephony systems.
Made installs using RJ45 crimp tool, wire wrap gun, unwrap tool, multi-meter, and various hand tools.
Perform installations, and testing of switch line services T-3 (DS-3), T-1 (DS-1), and DS-0's.
Run CAT 5 cabling RJ-11 and RJ-45 terminations on punch-down blocks, and data connections.
Cricket Communications (Leap Wireless) Greensboro, NC. 10/2000 – 8/2007
Lucent 5ESS Central Office Switch Technician III
Launched new start-up wireless markets in Greensboro, NC. Houston, TX, and Austin TX. (Nortel
DMS)
Performed site survey work with Field Engineers for these new market launches.
CDMA data; telecom experience including: Tellabs Titan-5500 DACS, Lucent 5ESS, Nortel, Centest
and Cisco Routers.
Dispatched and worked with field technicians as required to restore circuits.
Performed monthly, quarterly, semi-annual and yearly tasks, including testing alarms (internal & external)
Used various types of test equipment such as (voltmeter, T-Berg T1/T3 tester & protocol analyzer)
On call 24 x 7, which included call outs to MSC and cell sites?
Resolved trouble tickets that were opened from the NOC and or Customer Care Center.
Also resolved Telco and SS7 issues through extensive testing and escalation.
Changed switch parameters on the fly in accordance with RF recommendations.
Maintained system applications and participated in cross-functional projects.
Installation, operation, and maintenance of switching, data communications, and peripheral equipment
associated with the MTSO.

2. Coordinated installed, tested, and troubleshot of transmission facilities (T1, T3, (DS3), DS0, OC3,
OC12, and STS1's.
Proficient in the use of Email, MS Office, Word, Excel, and Power Point Presentations.
Alcatel USA, Plano, TX. 8/1999 – 10/2000
Project Installation Manager
Managed and supported the implementation of Alcatel's products (1630 and 1631 switches) for
various telecommunications companies.
Managed the project inventory, inspection, and installation of the telephony systems.
Performed site surveys at customer's premises for installations.
Provided customers with documentation and procedures on usage of equipment.
Conducted the final inspection and test & turn-up of the product.
Developed, planned and prepared engineering job packages consisting of detailed parts/equipment list,
logical installation instructions and appropriate documentation (drawings, wiring diagrams, layouts, etc.)
Prepared and submitted cost estimates, economic studies and special work request for planned projects.
EDUCATION AND TRAINING
Norfolk State University, Norfolk, VA. 8/1995 – 5/1999
Completed a Bachelor of Science in Electronics Technology GPA 3.24
Certifications:
Certified Wireless Administrator May 2005
CL 8000- Executive Cellular Processor maintenance March 2002
UC1070- Fundamental of UNIX February 2002
TITAN 5500 (DACS) - Fundamental Concepts December 2001
CL1000W- Networks Overview May 22, 2001
CL8005- Maintenance of the 5ESS switch April 2001
DS1, DS3, and Sonet Fundamentals February 2000
Installation and Workmanship Requirements November 1999
MILITARY
US Naval Reserve, Raleigh, NC. 8/2002 – 8/2006
Information Systems Technician Third Class (IT3)
Installed PC's, workstations, software upgrades, LANS, WANS and telecommunications equipment.
Troubleshot and repaired PC workstations, telephony equipment, and peripheral devices.
Installed punch -down blocks, RJ-45, and data connections.
US Navy, Norfolk, VA. (USS Theodore Roosevelt CVN-71) 9/1989 - 9/1993
Aviation Electronic Calibration Technician
Inventory, calibration, maintenance, inspection, test and repair of aviation electronic equipment used in the
military.
Developed a working relationship with individuals from diverse cultures and backgrounds.
Assembled, calibrated, tested, troubleshot, and repaired electronic test equipment.
Inventoried and inspected equipment being delivered to the site.
Calibration and test of various kinds of electronic test equipment.