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PAUL CLIFF
Metaswitch VOIP Switch Engineer
129 Hale Haven Drive, Hilton,NY 14468 585-704-9028,prcliff@live.com
SUMMARY OF QUALIFICATIONS
 Strong IP and VoIP protocol interoperability troubleshooting.
 Protocols–IP/VOIP: TCP/IP protocols suite, SIP/SDP, H323, MGCP, RTP, SCCP, SS7, and
Sigtran.
 Motivated learner with the ability to comprehend technical documentation.
 Experience with Metaswitch, Acme SBC, and Genband SBC.
 Knowledge of telecom principals and terminology including DID’s, Toll Free, LATA, OCN, E911,
and NPA-NXX etc.
 Four years voice translations experience.
 Assists with testing and implementation of equipment into the network and migration of services
from one platform to another.
 Responsible for reviewing network equipment engineering notices about available hardware
revisions and software patches, installing appropriate patches, documentation and
communication of such patches.
 Assists with customer SIP programming and complex turn ups.
 Assisting with turn up of new services, and migration of existing services from legacy platforms.
PROFESSIONAL TRAINING
Metaswitch Basic and Advanced Translations, Metaswitch HPBX Deployment and Troubleshooting,
Metaswitch MetaSphere EAS Administration and Troubleshooting, Acme Packet Basic Troubleshooting,
Acme Packet Net Net SD Basic and Advanced Configuration.
PROFESSIONAL EXPERIENCE
Ontario Trumansburg Telephone Company – Phelps NY (2010-2014)
VOIP Switch Engineer
Responsible for all voice traffic for Finger Lakes Technologies Group and Ontario & Trumansburg
Telephone Companies. Evaluated existing voice network architecture, new technologies (in an effort with
other organizations) revolving around VoIP solutions, instituted standard configurations/processes. Acted
as tier 2 & 3 support to the NOC organization for VoIP related issues, and assisted network maintenance
activities. Delivered small to large-scale IP Telephony and SIP trunking projects supporting services over
multiple broadband and commercial IP delivery networks in the form of Hosted PBX, SIP trunking, using
the MetaSwitch softswitch, ACME Packets SBC, media-gateways and unified communications
implementations.
Key Achievements
 Tested and implemented ACME NET NET 3820 SBC
 Re-Engineered Metaswitch Translations
 Quarterlysoftware upgrades tothe Metaswitch3510 integratedswitch.
Fibertech Networks – Rochester NY (2009-2010)
Network Operations Center Technician
Centralized communication and coordination point for all customer support calls in a 24/7 fast pace
environment, providing proactive and reactive network surveillance, troubleshooting, trouble tracking,
notification, escalation, coordination and restoration of service affecting or potentially service affecting
network events/issues. Designed and implemented network transport solutions (BPON or GPON) over a
full service fiber optic access topology across a 24 city market for highly complex networks that typically
linked numerous computing platforms, and operating systems. Provisioned and commissioned Turin fiber

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optic multiplexers, Entrisphere BPON, Calix GPON, Brocade NetIron XMR routers, Ceina Ethernet
switches, and Cisco routers.
One Communications – Rochester, NY (1998-2009)
Manager of Circuit Design
Re-engineered, orchestrated and documented the process controls and standardization of procedures for
overall day-to-day activities for a team of eight network engineers, ensuring efficient network design,
optimization, capacity planning, VPN/VPLS design, resiliency scenario analysis and various network
performance parameters. Responsible for business process reengineering, design, implementation,
mapping and work flow technology solutions for a specialized cross functional team.
Senior Network Design Engineer
Implemented all aspects of circuit design to ensure accuracy, availability, efficient utilization of network
resources by displaying a balanced approach between managing work queues, managing projects,
understanding the needs of internal and external customers, handling multiple escalations, and priorities,
using three separate OOS systems (TBS, Netcracker, Granite). Responsible for creating a robust, next-
generation network architected on a meshed IP core, with 11,000 route miles of fiber and more than 700
collocation sites—creating a unique footprint that extends throughout the Northeast, Mid-Atlantic and
Upper Midwest regions of the United States serving 160,000 businesses in 16 states.
Key Achievements
 Reduce network cost by 9 million by optimizing Choice One’s network, utilizing acquired network
and equipment.
Equipment Engineer
Coordinated and supervised the construction process from the conceptual development stage through
final construction of central office. Responsibilities included, database development and administration
(TBS OSS), construction bidding, subcontractor selection, equipment evaluation, testing, purchasing
initiated completed assembled meetings with equipment vendor’s, real estate management, and
architects. The floor plan was drawn in Microsoft Visio and Auto Cad Lite.
Key Achievements
 Successfully implemented Choice One’s first functional central office switch in Buffalo 2 months
early and 5% under budget.
 Met and exceeded company performance goals six consecutive quarters.
ACC Long Distance – Rochester, NY (1994-1998)
Equipment Engineer
Coordinated and supervised the construction process from the conceptual development stage through
final construction of central office. Responsibilities included equipment evaluation, testing, and
purchasing, initiated and completed assembled meetings with equipment vendor’s, real estate
management, and architects. The floor plan was drawn in Microsoft Visio. Inventoried and validated
company equipment, utilized for network facilities, into engineering documentations within one year
Key Achievements
 Implemented a multi-international video conferencing network 1 month early.
Network Operations Center Technician
Centralized communication and coordination point for all customer support calls in a 24/7 fast pace
environment. Implemented proactive and reactive network surveillance, troubleshooting, trouble tracking,
notification, escalation, coordination and restoration of service affecting or potentially service affecting
network events / issues.
EDUCATION & CREDENTIALS
Bachelor of Telecommunications Technology, ROCHESTER INSTITUTE OF TECHNOLOGY
Associates of Electrical Engineering, MONROE COMMUNITY COLLEGE