This document is a resume for Derrick L. Washington. It summarizes his professional experience working in network analysis, operations, and engineering for over 15 years. His experience includes roles as a Tier II network analyst, IP data maintenance analyst, transport maintenance analyst, and master control operator. He has extensive experience troubleshooting networks and resolving issues for clients. His skills include technical troubleshooting, video/audio engineering, broadcast automation, and network reliability.

1. DERRICK L. WASHINGTON
6105 S. Parker Rd. Apt 3208 ● Centennial, CO 80016
720-220-8835 ● dlwashton@hotmail.com
PROFESSIONAL SUMMARY PROFILE
Results-driven, Efficient-conscious Network Analyst/Master Control Operation. Extensive
experience including technical troubleshooting in Network Reliability. Experience with video
servers, utilizing various operating systems and software applications. Network Broadcast
Programming Monitoring and Playback, Video/Audio Commercial advertising insertion. Studio
Camera Operation. Radio Host and Radio Broadcast Board Operator.
Studio and Live Audio Engineering
Organizational Management ● Effective Problem Resolution Skills ● Verbal Communication ●
Quality Assurance
● Broadcast Automation ● Video Server Technology ● Performance Management ● Project
Management ●Team Building /Relationship Management ● Mediation
PROFESSIONAL EXPERIENCE
Level 3 Communication/Time Warner Telecom, Englewood, CO ● 11/2003- Present
A Global Communication Provider.
Accomplishments:
• Knowledge of Cisco routers - Juniper routers - ADTRAN routers - DNS and Email -
Troubleshooting within IP, Ethernet, TCP/IP, and OSI Layers 1-3 areas. Remedy, UNIX
systems, and NMS systems.
• Ability to communicate and interface cross functionally at multiple levels - Team oriented,
contributing to team success through job performance. Demonstrated ability: - Gathering,
analyzing, and interpret complex information.
Tier II Network Analyst (07/2013 – Present)
Provide day-to-day technical customer support for network functions across company's national
metro and core network, resolving moderately complex network problems involving power,
network hardware and software, lines, modems, and terminals. Interacting with customers via
phone, web portal, or email communications regarding troubleshooting and maintenance
activities to resolve customer/network infrastructure issues/problems. Partner with field
operations, other Tier I teams, and appropriate Tier II teams to resolve complex/multifaceted
service/network issues, collaborating in person, email, or phone.
IP Data Maintenance Analyst (06/2012- 07/2013)
Provide basic troubleshooting within IP, IPVPN, NLAN,LAN Ethernet, TCP/IP, Isolation of Layers
1-3: IE; Cisco routers, Juniper routers, ADTRAN routers, DNS and Email. Identify Hop origination
and destination through Traceroutes. Identify latency and bandwidth utilization or packet loss and
BGP failure.
Transport Maintenance Analyst (05/2007-05/2012)
Provide point to point transport maintenance and troubleshooting for circuit failure and network
degradation. Circuit testing and trouble isolation through the Time Warner Network.
Understanding of telecommunication equipment, fiber optic and multiplexer devices, to remotely
navigate through the systems and repair issues remotely. Ability to identify root cause of the
issues and to restore service through various troubleshooting techniques.
Switch Network Surveillance Analyst II (01/2006–05/2007)
Tier I support for customer maintenance issues. Troubleshoot the TWTC Switch Network, lucent
5E, Nortel DMS, Siemens and Sonus. Perform translations maintenance on the 5E and DMS

2. switch. IE Routing changes, caller ID issues etc. Provide switch network surveillance for our
Nortel, 5E, Siemens, Sonus, STP’s and SCP Elements. Providing proactive maintenance on
active Alarms. Identify circuit overloads, system inhibits, hardware failure and circuit outages.
Off Net/Transport Maintenance Network Analyst II (11/2004-01/2006)
Provide point to point transport maintenance and troubleshooting for circuit failure and issues
incoming from the Local Exchange Carriers. Correspond and troubleshoot with the LEC’s, testing
through our network and their network to isolate and resolve network failure. Test circuit through
the customer’s equipment, CSU and the LEC’s Demarc. Liaison for the customer in escalating
and restoring the customer circuit.
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Switch Maintenance Network Analyst II (11/2003-11/2004)
Tier I Maintenance Network Reliability support. Monitored and Troubleshot the Switch Network,
lucent 5E, Nortel DMS. Perform translations maintenance on the 5E and DMS Switch, IE routing
changes, and caller ID issues
AT&T Network Services, Englewood, CO ● (12/1999-08/2002)
Worldwide leader in communication
Switch Provisioner
Provided complex switch translation, tech support and switch capacity reconciliation on the DMS
100,250,500 Switch, via; Unix Platform, Via Telnet connection remote systems connection or
Trunk Line Workstation Port. User: MAPCI Maintenance Terminal, Service Orders, Table Editor
and Associated Hardware and Software Data Field Tables. Provide Network Realization for
Analog and Digital Trunking, for DS0, DS1, DS3, and ISDN, SPM/Spectrum Peripheral Module
and BRI circuitry and unbundled loops service. Carrier turn up and restoral. Troubleshooting
Network Translations that interface with Customer Routers, PBX’s or Channel Bank’s. Isolate
and troubleshoot network outages and performance problems, apply short term and long term
solutions when necessary. Correspond with City Operations, National Maintenance Centers,
customer vendors, and project Managers as Tier II support. Utilization of TMTS trouble ticket
system as well as various other documentation databases
William's Communication Group, Tulsa OK ● (06/1999- 12/1999)
Natural Gas & Energy Fiber Long Haul Provider
Network Implementation Technician
Supervised installation of central offices, POPs, Collocates, OP amps, Hub’s and Regens
throughout the Williams network. Provide connectivity to the network ring through various Muxing
devices and transport equipment i.e. Digital Access Cross Connect Systems, Nortel OC192,
OC48, Cisco. Run and terminate power battery, alarm timing and telemetry by specification.
Blue print specification reading. Correspond with Project Engineers, Design Engineer, LEC’s and
ILEC’S
Williams/VYVX/Teleport Denver Englewood, CO ● (04-1996 -06/1999)
Video and Satellite Service Provider
Broadcast Technician
Programmed and monitored multiple networks automated and manual playback systems.
Utilizations: Odetics Automation System. Assisted with RF Operations with daily uplink and
downlink services via: KU and C-Band satellite, transmission, microwave, fiber, providing video,
audio and Data point to point connectivity, ensuring program quality and continuity. Assisted in
traffic operations.

3. T.C.I Colorado Denver, CO ● (10/1992- 02/1995)
Cable Television Provider
Master Control Operator/Commercial Advertising Insertion (07/1993- 02/1995)
Playback and monitoring, for Comrex insertion gear, providing service to subscribers. Monitored
regional playback system that generated Cue tones from the far end head end. Performed
spotreel, compilation, and data entry on Edit Express compiling system. Performed basic linear
editing and dubbed spots for on air. Interfaced with Ad sales, Traffic and Satellite and microwave
services.
KWHD TV 53 (12/1995-04/1996)
PT Master Control Operator. Playback and Network Monitoring
PBS KRMA Ch. 6 (05/1995-12/1996)
PT Master Control Operator. Playback and Network Monitoring
KWGN TV 2
PT Studio Camera Operator (11/1993-11/1994)
Studio Camera Operation for various Network Programs.
KUVO 89.3/KDKO RADIO 1510 (02/1995-10/1995)
PT Radio Announcer & DJ and board operator
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EDUCATION/TRAINING
Regis University Mediation Certification 2015
Metropolitan State College/Technical Communications-Sophomore
Career Education Center Graduate: Beginning and advanced Audio Engineering
Five Points Media Center, KRMA Ch6, KMGH Ch7 Graduate/Electronic Skills Media Internship
PROFESSIONAL DEVELOPMENT/CERTIFICATIONS
Nortel 250, 500 Switching
Nortel DMS Troubleshooting
2012 Focus on Data, DNS Overview, HYPERLINK "https://ilearning.seertechsolutions.com/lmt/
clmscourse.prcoursedetails?
in_sessionId=3A4AA11J88A94091&in_rcoid=247372&in_from_module=CLMSLEARNINGHISTO
RY.PRMAIN&in_filter=%26in_rows%3D50&in_tab_group=&in_selfContained=N" and Introduction
to Ethernet
Zig Ziglar and Disc Profile. Team Building
Vital Smarts Training: Crucial Conversations & Crucial Confrontations.
Acknowledgment TWTC: Demonstrates and Manages Team disagreements through conflict
resolution.

4. Volunteer Service
Audio Engineer
King Baptist Church1985-1992
Living Hope Baptist Church1992-2005
Mentor Central High School: Conflict Resolution: On Earth Peace-Agape-Satyagraha
Montebello High School: Restorative Justice Assistance
AWARDS AND RECOGNITION
Historical Nominations for the TW Telecom Peak Award for outstanding customer service.
Delivering the highest standard of integrity, while reinforcing good and work ethics and working
relations through a demonstrated attitudes and behavior.
Review History
Fully Meets and Exceeds ratings
Thank for your Review
References Available upon request