Debra Peck has over 15 years of experience in telecommunications including supervision, project management, quality assurance, and customer service. She has expertise in Nortel, Alcatel-Lucent, Nokia, Ericsson, and central office environments. Peck held roles such as network support engineer, NOC engineer, and field supervisor where she monitored networks, troubleshot issues, and supervised installations. She aims to leverage her strong technical, problem solving, and multi-tasking skills.

1. 1
Debra Peck
1120 Boxwood Drive
Crystal Lake, Illinois 60014
815-459-7549
dp1053@yahoo.com
Summary
More than 15 years of strong and diverse experience including, supervision, training, quality assurance, budget
forecasting and control, inventory control, purchasing, safety and customer service and support. Proven project
management skills which have been applied to management of manpower and timed tasks, thereby completing
projects within budget constraints and deadlines. Computer savvy and familiar with Windows-based systems to
streamline daily reports and email correspondence. Ability to quickly assimilate new tasks/procedures. Excellent
troubleshooting/diagnostic skills. Familiar and/or experienced with Nortel, Alcatel-Lucent, Nokia, Ericsson,
Tellabs and Central Office environment.
Skills
 MS Office Suite
 Customer Relations
 Organizational Skills
 Multi-tasking Skills
 Mentoring Skills
 Problem Solving
 Diagnostics and Troubleshooting
 Read and Scale Blueprints
 Milestones and Budgeting
 Work Ethics
Professional Development
Nortel
 DMS Operational Testing
 DMS Hardware Testing
 SL-100 Super Node
 SDM Data Manager
 SDM Billing Manager
 Grounding
 XACore Upgrade
 Site Team Leader
 Wireless Networks Overview
 GSM/UMTS Fundamentals
 GSM/UMTS DMS Overview
 GSM/UMTS VCN Fundamentals
AT&T
 UMTS
 E911 Phase 2 Network
 E911 Overview
 Wireless Voice Technology
 CDRLive engineering
 Every Day Diversity
 Effective Communication Skills
 Call Processing on a GSM or TDMA
Network
 Tektronix GeoProbe 14U and LTE
 2G Technology
 3G Technology
 UMTS Technology
Alcatel-Lucent
 Alcatel 7670
 9370
 Central Office Protocol
Misc.
 Computer Literacy
 Tellabs Provisioning
Transcripts available upon request

2. 2
Professional Experience
Kforce, Tampa, FL contracted to AT&T Hoffman Estates, IL
2010-2015
GeoProbe Acceptance Tester
 Perform acceptance testing on GeoProbe monitoring units installed in the AT&T network.
 Update spreadsheets, NEA forms and any other related programs regarding testing progress.
 Communicate with team and vendor regarding acceptance or failure of testing and equipment.
 Verify IP and ATM information in Granite, SNAP, CTS databases and access probes via CITRIX.
 Work with PMs and MEIs to identify and resolve Granite issues.
 Telnet into probes to validate Cisco and Tektronix access.
 Work with both 14U and G10 LTE GeoProbe technologies.
 Verify software, cabling and port assignments in GeoProbe and ANUE.
 Upgrade software, patches, firmware and verify correct software loads.
NetEffects, Chesterfield, MO contracted to AT&T Richardson, TX
2009-2010
Layer 2 TAC Network Support
 Part of the AT&T NRC Layer 2 Technical Assistance Center support team.
 Responsible for 24/7 Tier 2 network growth, provisioning and outage restoral/resolution.
 Technical support for the Layer 2 network and NMRC
 Network architecture (LAN/WAN).
 Layer 2 experience in the switching arena.
 Experience on Tellabs 8860, Nortel Passport, Alcatel 7670 ATM network elements.
 Experience in following environments; NOC, TAC, NRC and other technical support centers.
 Experience in remote test, turn-up and validation.
TekSystems, Downer’s Grove, IL contracted to Alcatel-Lucent Lisle, IL
2008-2009
Maintenance Support Services Engineer UMTS
 Provide 24/7 end-to-end proactive monitoring of a nation-wide UMTS network.
 Use various tools, processes and monitoring techniques to understand the network configuration, detect
faults, analyze KPIs to insure optimal network operation.
 Clearly communicate findings to the customer and the field support team for any corrective actions
required.
 Suggest any improvements or refinements to optimize the monitoring process.
 Knowledge of development, testing, field or technical support in wireless networks and components,
UMTS solutions, monitor and oversee installations.
 Knowledge of CDMA, SGSN, OA&M, and OMC. Knowledge of IP, ATM protocols, SS7 protocols, UNIX,
SUN operating systems, RNC, BSC, IUPS, IUCS, IUB links and NodeBs. Knowledge of MSC and 9370
product.
 Knowledge of transport and transmission facilities, Media gateways, routers and Softswitch.
 Ability to work effectively as a team member, have effective interpersonal and customer interface skills.
 Test and troubleshoot software in BSCs, RNCs, BTSs, NodeBs and associated trunking.

3. 3
AT&T Cingular Wireless, Schaumburg, IL
2006-2008
Tier 2 Network Support Engineer
 Perform operational reviews of existing systems; Nortel, Nokia, Ericsson, Alcatel-Lucent.
 Evaluate and perform network system engineering design to achieve optimal performance.
 Diagnose customer complaints regarding network performance and perform remote repairs or
corrections.
 Route issues to appropriate departments for resolution after diagnosis if necessary.
 Apply proper software corrections to resolve issues.
 Interact with field personnel in regards to any operational hardware issues.
 Establish conference calls with various departments and management to resolve network outages.
 Knowledge of software tools; Winfiol, Remedy, Granite, LERG, SOA, /excel, Outlook, NetCool,
PeopleSoft, Snooper and OSS.
 Interact with various departments to maintain SLA.
Kineticom, San Diego, CA contracted to AT&T Cingular NOC
2005-2006
NOC Engineer
 Remote test and troubleshoot Ericsson, Nortel, Alcatel-Lucent, Nokia central office switches and cell sites
from Cingular’s Central region NOC center.
 Monitor health of CCS7 and T1 transmission elements.
 Work closely with field engineers to resolve technical issues.
 Work with site specific telco, power and environmental providers.
 Use software tools, Remedy, Granite, CTS, SOA, NetCool, Excel, Outlook, OSS.
 Notify appropriate personnel of outages and perform escalations as necessary.
U. S. Cellular, Schaumburg, IL
2004-2004
NOC Engineer
 Monitor and maintain health of Nortel and Alcatel-Lucent switch platforms and cell systems.
 Monitor associated microwave systems, data network elements and transmission elements.
 Interface with various other internal company departments to resolve issues of network health.
 Manage network outages via conference calls, act as clearing house and control for outage resolutions.
 Notify field engineers of hardware troubles, open and close NOTAMs with various FAA field offices.
Nortel Networks, Richardson, TX
1996-2001
Field Supervisor (1997-2001)
 Supervised installation and testing of DMS 100, 250 and 500 Central Office switch platforms.
 Supervise installation and testing of associated DC power cable, batteries and power inverters.
 Read, interpret and apply engineering specs, prints and drawings.
 Use tools and test equipment to verify continuity and grounding for product power-up.
 Provide guidance and mentoring to sub-contractors and trainee employees and assign responsibilities.
 Maintain tools and test equipment in working order and proper calibration.
 Address and resolve customer concerns or issues.

4. 4
 Complete all job paperwork per customer and Nortel requirements.
 Provide copies of engineering changes to customer and Nortel engineering.
 Complete job administration duties, budget, timesheets, and weekly reports as required by customer or
Nortel.
 Commission, data fill and turn-up switches in Central Office environment.
Installation Engineer (1996-1997)
 Follow engineering plans and drawings to ensure proper layout and installation of customer equipment.
 Perform any and all assignments from Site Team Leader to ensure safe and correct installation.
 Assist sub-contractors in installation.
 Maintain personal toolkit.
 Maintain security and integrity of customer site.
 Ensure third party vendors comply with Nortel standards.
 Test, troubleshoot and resolve hardware and software issues on in- and out-of-service equipment.
 Install and test Meridian switch and phones within Central Office.
 Maintain fire safety and OSHA standards.
Professional Awards
 1998 Nortel Top Gun Award
 1999 Nortel Pride Award
 Numerous 5.0 Customer Satisfaction Awards
 Numerous Fault-free Quality Installation Awards
Professional Skills
 Project manage multi-million dollar central office installations.
 Mentor and train new employees, file training assessments.
 Establish and maintain working relationships with customers.
 Schedule and supervise a work crew of 1 to 20 employees and sub-contractors.
 Purchase supplies and tools as needed, requisition additional materials as needed.
 Forecast potential problems by reviewing floor plans and job specs.
 Re-engineer projects as needed to overcome issues and remain within budget and milestones.
 Communicate to customer and management project updates via email and/or phone.
 Create any forms or files needed by computer.
 Review and file employee performance reports.
 Publish weekly progress reports and milestones.
 Familiar with PBX and Central Office Equipment and protocols.
 Maintain working relationships within diverse teams.
 Work projects to completion within management parameters.
 Maintain at all times integrity of customer and company information.

5. 5