1. Steve M.Cooper
Summary
Talented Network Engineer II with years of experience. Presently
responsible for reaching Windstream Communications (CavTel –
PROD/DOM) to ASAP M6 Migrations as well as F&E to M6
System Migration goals. Possesses high level of proficiency in M6
Metasolv methods & procedures. Candidate retains exceptional
business and technical aptitudes needed for the successful planning,
testing and implementation of high quality systems as well as a
solid understanding of telecommunications, consumer and service-
oriented systems, excellent verbal, written and presentation skills.
Work experience January 2016 – Present Windstream Communications: Greenville, SC
Operational Support Services
Data Quality Management Engineer II:
System migrations responsibilities currently include
o Updating M6 (Metasolv) Paetec F&E to M6, (CavTel –
PROD/DOM) to ASAP M6 Migrations: database circuit
design layouts with correct information pulled from
each source database.
o Building various Sonet rings BPSR & UPSR following
set procedure
o Determine if equipment is missing from designs and
update accordingly.
o Build various equipment shelves, cards and update port
labeling following set procedure.
o Utilizing JIRA ticketing system for tracking/reporting
purposes.
118 Auston Woods
Circle
Apt A
Easley, SC 29640
614-772-6373 Mobile
864-810-3533 Home
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2. October 2014 – 2016 ManPower Solutions / Windstream
Communications: Greenville, SC (On Site)
Network Integrity Circuit Design Engineer:
System migrations responsibilities currently include
o Currently updating ASAP M6 rebuilding various
multiplexers electrical & fiber.
o Updating M6 (Metasolv) Paetec F&E to M6, (CavTel –
PROD/DOM) to ASAP M6 Migrations: database circuit
design layouts with correct information pulled from
each source database.
o Building various Sonet rings BPSR & UPSR following
set procedure
o Determine if equipment is missing from designs and
update accordingly.
o Build various equipment shelves, cards and updated
port labeling following set procedure.
o Utilizing JIRA ticketing system for tracking/reporting
purposes.
August 2013 – October 2014 Lone Star Corporate Services /
Windstream Communications) / Smooth Lake Consulting Services,
LLC; Greenville, SC (remote)
Network Integrity Circuit Design Engineer:
System migrations responsibilities include
o Updating M6 (Metasolv) database circuit design layouts
with correct information pulled from F&E database
o Building various Sonet Rings following set procedure
o Determine if equipment is missing from designs and
update accordingly.
o Build various equipment shelfs, cards and updated port
labeling following set procedure.
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3. o Utilizing JIRA ticketing system for tracking/reporting
purposes.
2013 – 2013 Applied Performance Technologies Inc.
DataField
IT Consultant
Performed regional circuit inventory database cleanup for client in
Granite Inventory v7.1.0.00.
2012 – 2013 Kforce – AEP Account
IT Field Telecommunications Technician
Perform installation, maintenance, and repair of various IT and
Telecommunications related equipment, using accepted practices and
procedures. Engineer and design multiple RF wireless technologies such
as RF Mesh, point to multi-point networks, 800 MHz Trunked Radio,
Multiple Address Radio, WiMAX and Conventional Radio systems.
2011 – 2012 Applied Performance Technologies Inc.
DataField
IT Consultant
Participated in and led parts of the equipment inventory database
migration from F&E to TBS/M6 for Windstream Communications.
Migration completed successfully on schedule.
Participated in customization of DataTrax; workflow management
application for client.
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4. 2008 – 2011 Ericsson Services Inc.
Mobile Switching Office Technician II
Switch Operations and maintenance team member. Participated in the
upgrading of network elements to SR11.0 in preparation of the National
Direct Connect launch. Successfully completed the GSMxx upgrades
for MSC1, MSC2, HLR & the Pitt-1 switch for the last 4 years.
Responsible for executing EBTS platform and network diagnostics to
isolate trouble areas then take necessary steps to correct a failed system.
Telneting to various network elements to perform system health checks.
Entering initial translations data-fill for trunk types interfacing the
DMS-MSC. Inputting translations data-fill for DMS-MSC screening
and routing tables. Locate and correct translations data-fill problems as
requested. Follow departmental methods and procedures to assist in the
implementation of new network elements. Entering circuit mapping into
both Titan 5500 High-Speed digital cross connect system and the Titan
532L DS1/DS0 cross connect system then performing OC-3/OC-
12/VT3/VT1/ DS3/DS1configuration and testing completing circuit
requests.
2004 - 2008 Sprint/Nextel Communications Central
Region OHV
Mobile Switching Office Technician II
Switch Operations and maintenance team member. Participated in the
upgrading of network elements to SR11.0 in preparation of the National
Direct Connect launch. Successfully completed the GSMxx upgrades
for MSC1, MSC2, HLR & the Pitt-1 switch for the last 3 years.
Responsible for executing EBTS platform and network diagnostics to
isolate trouble areas then take necessary steps to correct a failed system.
Telneting to various network elements to perform system health checks.
Entering initial translations data-fill for trunk types interfacing the
DMS-MSC. Inputting translations data-fill for DMS-MSC screening
and routing tables. Locate and correct translations data-fill problems as
requested. Follow departmental methods and procedures to assist in the
implementation of new network elements. Entering circuit mapping into
both Titan 5500 High-Speed digital cross connect system and the Titan
532L DS1/DS0 cross connect system then performing OC-3/OC-
12/VT3/VT1/DS3/DS1 configuration and testing completing circuit
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5. requests.
1999- 2001 Nextel Communications NOWPA - Western
Penn.
Mobile Switching Office Technician II
Switch Operations and maintenance team member. Participated in
PITT_1 Switch Cut activities, Philly IVR Change, Responsible for
executing EBTS platform and network diagnostics to isolate trouble
areas then take necessary steps to correct a failed system.
Telneting to various network elements to perform system health checks.
Entering translations data-fill for trunk types interfacing the DMS-MSC.
Inputting translations data-fill for DMS-MSC screening and routing
tables. Locate and correct translations data-fill problems as requested.
Follow departmental methods and procedures to assist in the
implementation of new network elements. Entering circuit mapping into
a Titan 5500 3/1 High-Speed digital cross connect system and the Titan
532L 1/0 primary rate cross connect system then DS3/DS1 testing
completing circuit requests.
1998- 1999 Qwest Communications
Dublin, OH
Network Analyst II
Intelligent Network Operations Center team member. Recently migrated
existing Intervoice Calling card platform systems including SS7 server,
I/O server, and nine Voice Response Units per cluster onto upgraded
Intervoice Enhanced Calling card platform systems successfully;
following up with diagnostic efforts required to optimize platform
integrity. Proven productivity through the numerous patches and
applications applied to the Calling Card Platform. Provided high quality
installations of the Home 8xx patch and the World and Business Card
Private Label 8xx applications to the Calling Card Platform. All clusters
were completed accurately and within the determined time line.
Provided the Intelligent Network Operations Center with high quality
Enhanced Services Platform operations documentation. Committed to
learning and distributing information allowing INOC team members to
competently maintain and monitor the Enhanced Services Platform.
Capable of planning activities well and keeping concerned departments
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6. informed of deployment schedules and progress until completion.
1997 – 1998 LCI Communications
Dublin, OH
Network Analyst I
Responsible for the specific aspects of Calling Card, HP-AIN/800
service, and the Virtual Network services platforms. Tasks include,
product migration, executing platform diagnostics to isolate trouble
spots; then take necessary steps to correct failed system. Create
statistical reports from dynamic data sets. Analyze reports identifying
trends. Telneting to various platform elements to perform system health
checks. While on-call connecting to LCI’s LAN by means of a remote
access server from home to diagnose and contain any platform outage.
Using ftp in Unix, as well as the more recent Windows based
Reflections Suite that contains a client ftp program to move data from
one working environment to the next. Documenting new and old
departmental methods and procedures. Assisting in migration planning
and implementation, coordinating with other LCI departments, and
working with all groups involved in the installation and testing of new
hardware and software to ensure the continuity of the implementation.
1996 – 1997 LCI Communications Dublin, OH
Computer Operator
Tasked with executing and proactively managing daily production
computer processes
Daily backups of data & programs, monitors system resources
Assists with the maintenance & support of all production related
hardware, tape maintenance, report creation and distribution
Hardware used in processing including Hewlett Packard K series,
Digital Alpha, Vax 6220 (Xerox 4050, HPLaserjet series) printers, tape
drives & CD write devices.
1995 – 1996 Optex Systems Inc. Dublin, OH
Sr. Computer Operator
Responsible for execution of daily computer production processing
Assisted with the maintenance and support of all computer hardware
Performed daily backup of files and programs on the network
Logged & stored in a secure manner all data received from outside
sources
Setup new users on the network; managed space and queues on the
network
Processed lockbox transactions; executed call records processing
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7. Observed & maintained print job schedule, print queues to complete
client billing, executed data transmissions of raw call detail records.
1993 – 1996 Ameritech Cellular Services Dublin, OH
Customer Care Consultant
Provided high quality full customer service regarding paging and
cellular
Maintained customer base to ensure growth retention, while improving
profitability
Processed credit applications, billing questions, account maintenance,
questions/concerns and saving defections.
1993 – 1995 Immke Northwest Honda Dublin, OH
Parts Counter Sales Consultant
Operated Honda Net 2000 Dealer Communication system to research
parts inquiries, obtain stock orders and daily order acknowledgements
Coordinated repair order options to ensure that customers received parts
and any other significant information quickly and accurately.
1992 – 1993 Van Dyne-Crotty Co Columbus, OH
Route Sales Associate
1989 – 1992 Immke Northwest Honda Dublin, OH
Parts Counter Sales Consultant
1989 – 1989 Bay Royal Nissan, Ltd. Brooklyn, NY
Parts Counter Sales Representative
1987 – 1988 Buckeye Nissan Inc. Columbus, OH
Parts Delivery Driver / Counter Sales Representative
1986 – 1986 Children’s Palace Toy DistributorsObetz, OH
Loader and Picker
1984 – 1986 1605th
Security Police SquadronAzores, Portugal
Security Response Team Leader – Lajes Fld AFB
1983 – 1984 416th
Security Police Squadron Rome, NY
Wing/Base Fire Team Member - Griffiss AFB
Close-in and Close Boundary Sentry
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8. Education 2000 Motorola iDen Technical Education Cntr
Schaumburg IL
Course Name
ESMR DMS Operations & Maintenance 10 days
1998 NSC – SUN Training Center Downers
Grove, IL
Course Name
Fundamentals of Solaris 2.X 5 days
1990 – 1991 DeVry Institute of Technology Columbus, OH.
Computer Information Systems
Applied computer business lecture
Applied computer business lab
Business organization
COBOL I lecture and COBOL I lab
COBOL II lecture and COBOL II lab
Principles of management
JCL lecture and JCL lab
Psychology 1
1982 – 1986 U.S. Airforce Columbus, OH
United States Air Force Security Specialist Course
Accreditation’s Motorola iDen Technical Education Center. Completed the ESMR
DMS Operations & Maintenance course. Oct 2000
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9. Tektronix on-site SS7 trouble analysis presentation Nov 2000
Honda of America Inc. Individualized instruction course, basic parts
operations. Completed units 1 through 5 of 5 units. 1993
Nissan Motor Corp. Individualized instruction course, basic parts
operations. Completed units 1 through 5 of 5 units. 1988
Military Airlift Command Noncommissioned Officer course. Professional
military preparatory course. USAF Noncommissioned Officer Academy.
Military Customs Inspector course. USAF Air Base Ground Defense
Course. 1985
Computer
Knowledge
 HP/Unix
 Solaris 2.X – 10.X
 VAX/VMS
 Windows 3.1 through Windows 7 Professional
 Connect:Direct – Network Data Mover
 Tape Sys ®
 Reflections Suite; Reflections Client FTP
 Procomm
References Available upon request
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10. Tektronix on-site SS7 trouble analysis presentation Nov 2000
Honda of America Inc. Individualized instruction course, basic parts
operations. Completed units 1 through 5 of 5 units. 1993
Nissan Motor Corp. Individualized instruction course, basic parts
operations. Completed units 1 through 5 of 5 units. 1988
Military Airlift Command Noncommissioned Officer course. Professional
military preparatory course. USAF Noncommissioned Officer Academy.
Military Customs Inspector course. USAF Air Base Ground Defense
Course. 1985
Computer
Knowledge
 HP/Unix
 Solaris 2.X – 10.X
 VAX/VMS
 Windows 3.1 through Windows 7 Professional
 Connect:Direct – Network Data Mover
 Tape Sys ®
 Reflections Suite; Reflections Client FTP
 Procomm
References Available upon request
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