1. John Bernhard
4710 Trout River Crossing
Ellenton,Florida 34222
Home:941-531-4612
Cell:941-773-0074
6/09-Present: MCS of Tampa
-On Site Technician for VAHCS Bay Pines
-Installation and maintenance for
-SV8100
-SV8300
-SV8500
-UM8500
-QWORX
-ACD & NAVIGATOR
1/08–6/09: Sunset Communications
Installation of voice and data cabling
Installation of fiber optics
Certified Fiber Optics Installer
State Of Florida Low Voltage Licenses
3/07-12/07 ITC Deltacom
Installation of T1 circuits
ATM, TDM Channel Banks
Routers, Voice, Data
Networking,Servicing
IPK II Installs
6/05-3/07: Setel
- On Site Technician for University of Tampa
-Work on installs IPX
-Routine repair’s;troubleshooting
-Moves adds and changes
-Networking between IPX, & IMX
8/84-6/05: NEC Unified Solutions
3/03 - 6/05: On Site Technician for St. Lukes/RooseveltHospital

2. - Work on a vast 5 digitdialing network between 7 sites
- Coordination ofResponse abilities for 10 Technicians
- Working and testing 50 T1's on a daily basis
- Remote maintenance for all sites
- Coordinate moves adds and changes from one person to whole departments.
4/98-2/03: On Site Technician for Moody's Investors Service
- Communicate on a daily basis with customer contact.
- Confirm switch and trunks are in working order
- Coordinate moves adds and changes from on person to whole departments.
- Coordinate moves with other vendors on site and out of state e.g. Electricians,data people and movers.
- Coordinate all service related issues
- Implemented on line work orders and user guides.
- Designed a people finder map to correspond with voice and data locations.
- Design,configure and implementIMX,ACD, Navigator,Virtual wall boards Aimworx,and AMS
6/94-4/98: On Site Technician for Republic National Bank
- Design,configure and implementa nation wide call center with IVR
- Communicate on a daily basis with customer contact.
- Confirm switch and trunks are in working order.
- Coordinate moves adds and changes from one person to whole departments.
8/84-6/94: Field Technician
- Maintain Customer Base
- Routine Repair Calls,Troubleshooting
- Moves adds and changes
Certified Technician:
Fiber Optic Design, Installation & Maintenance
State of Florida Licensed Low Voltage

3. NEC CERTIFACATIONS
NECAM Certifications
Date Certification
10/17/2013 2400 Foundation Legacy
10/17/2013SV8500 Foundation Renewal R1
10/10/2013SV8300 ADV SIP Station
10/10/2013SV8300 CCIS & T1 (TDM)
10/26/2012UCE Attendant (UA5200)
10/25/2012SV8100 CCIS
10/24/2012SV8100 - Foundation
10/02/2012Navigator 8.X
01/05/2011SV8300 ADV IP Remote Unit
12/02/2010LMC (License Manager Client)
10/04/2010SV8300 ADV IP CCIS
08/11/2010SV8500 - Foundation
07/28/2010SV8300 - Foundation
06/25/2010UM8500 Core Foundation
03/12/20042000 Legacy Foundation
11/13/1995Navigator Legacy
11/06/19952400 I-ACD